Avoid at any cost
Avoid at any cost! I made my claim months ago, they take over a week to respond to any email and then when you give them the answer they restart the clock oh its another 7-10 days for the next answer and so on and on. When eventually my claim was accepted, a week later still no funds in my bank I called them and asked what was going on, I was told they have an accounting delay. So I asked how long it would take for which I did not get an answer. So I had to make sure to pay my monthly direct debit on time or they cancel the policy but then when they are suppose to pay it is completely fine for them to be late and not even give a date they will be paying.
Réponse de Cover2Me
Hi Mr Koper,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating it must have been to face uncertainty during your claim. In particular, we recognise the concerns you've raised regarding the time taken to respond to enquiries.
This is not the level of service we aim to provide, and we appreciate you bringing these issues to our attention. We have reviewed what happened and have taken steps to improve processes with our claims provider to help prevent similar experiences in the future.
We can confirm that your claim payment has now been issued. We sincerely apologise for the inconvenience caused and thank you for your patience while the matter was resolved.
Kind regards,
Cover2Me