Covercraft Industries Avis 123

Order had no way of securing the bottom portion of the seat cover (I.e. no straps, Velcro, pillow). Customer service said they would send replacement & ensured it would go through “quality control” to make sure it was correct.
Received second set with again, no way of securing the bottom portions again.

Seat cover didn't fit. Reached out to see if they could send a new one or give me a refund. The customer service rep is a bot and kept saying they are "waiting a response from a higher support". This went on for months. It's just a loss at this point. Useless.

GOD
AWFUL customer service.
I bought these for my new vehicle. I also bought 2 other sunshades, so I spent a fortune with this company.
It’s quite obvious they did not update the design with the new 2025 expedition having the screens upfront and close to the windshield.
It is exceptionally difficult to install in the expedition- taking over 5-10 minutes as I have to force it, and it does not fit. My rearview mirror ends up getting moved, it is tremendous work.

I instantly reached out to customer service to get a refund. They had me take many photos at different angles. I did this. They had me send my Vin and the serial number. I did. Then they had me take six different measurements of the actual sunshade. All this work to tell me they’re not going to refund it.
Mind you these are not used.
What I think is that this is the 2024 expedition sunshades and they just have not updated it. Which is fine, but they absolutely refuse to refund me or exchange me for sunshades. I’m not committing to spending 15 minutes and pouring Sweat to get some freaking sunshades to fit in my vehicle each morning after dropping off kids and running into work.
It’s a HUGE regret of mine, buying from this company, it’s been a massive headache and I’m out several hundred dollars because of their awful customer service.
I would heavily advise against purchasing from them.

I have purchased windshield sunshades from this company for years because they *used* to be known for their high-quality products. In the past, their shades were made from thick, durable material with a felt backing and tightly stitched seams. They felt substantial, looked professional, and justified the price.

Unfortunately, the one I just received is a huge disappointment. The stitching is sloppy and widely spaced, the material is so thin it feels like flimsy cardboard, and it has none of the craftsmanship that made me a loyal customer in the first place. It’s hard to believe this is coming from the same company I once trusted.

To make matters worse, their return policy is extremely unfriendly. Not only do I have to pay for return shipping out of pocket, but they also charge a **25% restocking fee**—essentially penalizing the customer for discovering how far their quality has fallen.

It feels like they are cutting corners, charging premium prices for subpar products, and then making it harder for customers to get their money back once they realize they’ve been shortchanged. After years of repeat business, this experience has left me feeling cheated and frustrated. Sadly, I can no longer recommend this company.

Most expensive piece of cardboard I have ever purchased. Doesn't fit. Not even close. Covercraft wasn't interested. So much for wanting to improve their product.

I just spend 680.00 on seat covers for my ford ranger and they don’t come close to fitting. I called the phone rep was very rude. Zero help.they said there is no returns of custom seat covers,So now I’m out 680 bucks. Don’t ever do buisness with this company

I wish there was a zero rating or negative rating. The most ill fitting sun visor I’ve had in many many decades of driving. How can a company have 80% one star reviews not try harder? Weathertech for better products and way better customer service.

Don't trust their website. Incorrect prices and descriptions. They shipped me a wrong item and tell me they have a no return policy. Stay Away! I wish I would have checked reviews prior to making a purchase.

I strongly warn against purchasing from Covercraft due to their deplorable customer service and shady business practices. I ordered a travel trailer cover on a Sunday and emailed them four hours later to request a size change to one size smaller. On Monday, I received an “order is ready to ship” notification, and just 10 minutes later, they responded to my email—completely ignoring my request. They shipped the wrong size anyway, seemingly to enforce a 25% restocking fee and also told me I would pay for return shipping. This feels like a deliberate tactic to profit off customers. To top it off, the same cover is $100 cheaper on Amazon. Covercraft’s unresponsive and predatory practices explain why people prefer larger retailers. Avoid this company at all costs—I’ve learned my lesson the hard way and just keep the cover. 🗑️

HORRIBLE COMPANY! They sent me covers that do not fit my Toyota Sequoia are telling me that I cannot get a refund, even though they don't fit. When I persisted, the customer service sent me a six point detailed demand, including my VIN number stating that she might be able to work with me. Horrible people will never do business with them again.

I purchase a Car Bra for my new Toyota Camry from Covercraft Industries. The cover, after watching videos and having men try to install, was impossible to put on. Then we realized that the cover does not fit properly. It was made incorrectly and the company refuses to give me a RM# (return authorization number) which they require for returns. I am stuck paying $361.11 for a piece of fabric that is totally not useable. Buyer Beware!!!!

Sold the truck that the covers were ordered for. Very common GMC Silverado. Wanted to exchange for new covers for new truck purchased. Willing to pay restocking fee, which evidently is non existent since I was told over the phone they carry no inventory, everything is custom made. So, if you are unhappy with your purchase you are just out of luck.
The return policy is, or lack there of garbage and I will never buy from this company again.

After ordering several dash covers from this company without any issues, I recently ordered the Original DashMat after finding out the UltiMat would not fit my 2025 F150 King Ranch. I discovered how flimsy the product was, and the fact that it was made in Mexico if that in fact had anything to do with it at all. After contacting the company, they offered me no other options, so I just put it in a box and I’ll sell it in a garage sale.
In closing if you’re looking for a quality dash mat do not buy the Original DashMat if it’s the only one that’ll fit.

The quality was not to the specifications for what I ordered. I requested hail protection cover and paid over $700 for the cover. It is a rain cover and provides no hail protection. Buyer beware, they stated my cover had to be custom made, so no refunds. What scammers as they are in OK, so they know what hail protection should be. Wish them an EF5.

BUYER BEWARE! Received as a birthday gift, bad fit, found out wrong dash cover was ordered so called requesting to return one received that very day to exchange for correct one, but was only given choice to refund original purchaser 20% with a 10% discount for me to order the correct product! Poor customer care, support and service. Turned a birthday gift into a nightmare, what can I do with something that doesn’t fit my vehicle and made the purchaser feel bad! Any company who doesn’t back their products knows they’re selling poor quality and bad fitting merchandise!

I should have read these reviews before purchasing. The suncover is poorly fitted, the materials are cheap. Basically a rebrand of a $20 suncover you can get on Amazon. 20 bucks, worth it, the 100 plus spent, garbage!

Ordered Carhartt Precision-Fit front and back seat covers for my Toyota Tundra. The combined cost before shipping and handling was over $1,000.

The instructions for installing were generic and didn't depict the actual cover strap arrangement of my covers. Also, I found that the stitching on one of the front seat covers was stitched improperly and coming apart.

Sent a message with pictures to customer service through their website and didn't hear back from them. Called the customer service department and was told that a representative will be contacting me in the future regarding a RMA number. Also, they will have to get my damaged seat cover before ordering a replacement cover (that's made in Mexico).

Manufacturing and quality control mistakes happen. But when you have a customer who spent that amount of money on cart seat covers and there's a problem, you solve the problem the fastest way possible and then work to correct the problem at the factory. According to the website these covers are made to order and not returnable.

I'm disappointed in Covercraft Industries but more disappointed with Carhartt for whatever their involvement is with the manufacturer.

I ordered a dashmat that did not fit my car. The sides curl up even though I followed the instructions. It has a piece cut out even though there is nothing under that portion of the dash. I contacted them and they asked me to send photos. I did and then I was told that the dashmat was the correct one for my car, even though the fit was terrible. I was told that I could return it but would need to pay shipping and could be charged up to 30% for a restocking fee. The dashmat was expensive and I was quite disappointed.

DONT ORDER FROM THIS COMPANY
We ordered from Covercraft in 2018 for our Subaru. No problems, the dash cover fit fine.
We ordered a dashcover for our Hyundai a few months ago. Totally different experience. Material not as nice and IT DOESNT FIT. We want to return it. First we were told to send several photos of it not fitting (it has a big hump because it is TOO BIG), plus a photo of the car's make and model. Did that. They confirmed that we had ordered the correct item, but wanted to know if we had used the velcro to adhere the cover to the dash. Yes, we did - that is why there is a BIG HUMP. Their response was that we could send it back, and if they feel it fits, it's our loss. If they agree it DOESN'T FIT, they will proceed with a refund.
DONT BUY FROM COVERCRAFT.

Some of the worst Customer Service you ever come across these people are crooks. Do not buy anything from them.