Coverfect Avis 

Ordered the wrong size for my loveseat (totally my fault, I measured wrong). Reached out to their support team expecting a hassle and instead got a response within a few hours. They walked me through the exchange process and even helped me figure out the correct measurements. New covers arrived quickly and fit perfectly. The taupe color matches my living room beautifully. It's rare to find a company that actually cares about getting it right.

I made an order on Nov 7 and have gotten the same runaround from customer service, blaming the slow shipping service on everything imaginable. Canned responses. Now Dec 23 and I still don’t have my sofa cover. I’ll never order from this company again. If you don’t have your supply chain and shipping in order, stop pushing out so many ads!

Don't do it. I placed an order on November 2. It is now December 10 and I have not received it. I emailed them and they sent an email saying "rather than making you wait any longer, we’ve re-processed and resent your order using a faster, more reliable shipping partner, entirely at our own cost." And they asked me to wait longer. This seems very much like a scam, where they just keep delaying the order and hope you forget about it. Just an update: It is now December 17. They have not refunded me, and my order has not arrived. I did receive an email today saying "Your order #3033 is now packed and ready to be shipped out." Um, really? Over 6 weeks after the order was placed, the order is just packed and not even shipped yet? As I said, don't do it!

Do not buy. I chatted with an agent to get the right cover for my reclining couch. Specified I wanted covers with elastic otherwise they wouldn’t stay put. They placed the ‘right items’ in the shopping cart for me and I placed order. They said if they don’t work out I can easily return in 30 days. Then I waited.
The shipping was about 6 weeks. When I finally received the covers (from China) they were not the ones w/ elastic and they therefore don’t work. I went around and around with them about making the return. And they screenshot a little footnote on the return that’s buried on their site saying can’t return unless product is damaged. Where in the world can’t you return something today that is not what you ordered?! I’m so mad. I spent so much time communicating back and forth and no resolution. Beware of this disreputable company. I will be posting this everywhere so no one else has this happen.

The staff at Coverfect went out of their way to help me select the right combination of covers for my odd-shaped sofa. The selection has proven to be wonderful as the fabric quality and fit is excellent. We are delighted with the customer service, the product and the price.

I’ve bought a bunch of sofa covers before but honestly none of them compare to this Herringbone one. The fabric feels super nice, soft but strong, stitching is solid and it actually fits my sofa perfectly (which never happens lol). I ordered on Sept 20 and got it by Sept 30, way faster than I thought. Had a small question about washing it and customer service replied so quick and super friendly. Overall just a really good experience, way better than I expected tbh.

My complaint is related to customer service and shipping communication. I placed an order and did not received any shipping communication for over a month. At this time I reached out to them to ask for a cancellation. They confirmed the delay, but at NO time had they proactively reached out to let me know my product would be delayed. They then promised to refund my order if it did not ship by the next week, no questions asked. When it did not ship in the next week I again asked for a refund and was denied despite their previous promise. The cover showed up two weeks later but I had to find a couch cover solution by that point and now they are denying me a return. At every correspondence they have told me about what a small company they are and all this has done is turn me away from small companies if this is the type of customer service received. Again, the lack of initial communication and then straight up lies about a refund is really the most frustrating part.

Editing to note: they’ve replied to my review and once again stated what a small company they are but have not responded directly to the lack of communication (a full month without telling me of delays and I had to reach out for information), followed by lies. IF they cared about customers I would be offered a refund. IF these were extenuating circumstances they could have communicated that instead of forcing the customer to ask what’s going on. Go elsewhere for your couch cover needs.

We like the product. It stays nice on the sofa. It took a long time to get it.

It took weeks to receive the sofa cover but it was worth it! The color, size, and fabric all perfect! Communication and tracking was very good!
Excellent product! Thanks!

The responsiveness was good. I’m happy with the couch cover but the pillow covers I order were way too small for my pillows even though I sent pictures with measurements. It took about 4 weeks to get my order, but the response time was good when I checked in. Only the couch cover for seating and the side covers, which I used to cover the pillows used. Thanks!

I bought my covers first my white couches while my grandchildren were here! They fit perfect, the classy looking and the material is beautiful !

Coverfect uses excellent materials coupled with detailed workmanship during construction. It took about 1 month from the time the order was placed to arrival, but it was well-worth the wait.