Cover My Furniture Avis 

102
TrustScore 2.5 sur 5

2,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Voir plus

Noté 1 sur 5 étoiles

Received samples and sent measurements as requested then just silence, no calls answered/returned, no email reply. What a weird company! I'll go somewhere else where they actually want my custom and d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I used this company to make a new cover for a large living room chair. The new one they made actually fits better than the original cover, certainly after that one was put through industrial was... Voir plus

Noté 1 sur 5 étoiles

Utterly useless and a complete waste of time. Requested samples on numerous occasions and eventually they arrived. I asked to speak to someone who I was told was on another call but she then said s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Tapissier décorateur

Informations provenant de diverses sources externes

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

102 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(102)

7 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Caravan cushion covers

We bought a new caravan and had no choice on the seating, it was like 'false leather' which in the heat means that you stick to them. I have used 'cover my furniture' before so I contacted them. My big issue was that we live in Europe so obviously no one could come and measure our cushions. We have been in constant communication with Tanya, we measured our cushions, paid and waited. They came to our daughters house while we were in the UK and we brought them home. Having fitted them they are beautiful, we are so pleased. Lovely, helpful staff, beautiful workmanship, would recommend them to everyone.
Chris Kettle
Luxembourg

29 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Terrific cover; terrific service

Terrific service. Very communicative. Very helpful with material, shade etc. Kept informed of progress. Cover arrived in wonderful box (with resewn old cover too!). Fitted like a glove and looks lovely.

23 mars 2022
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you so much for your review! We really appreciate it.

Noté 5 sur 5 étoiles

Fabulous covers and excellent service

My problem was 3 Tetrad sofas that are all 15 to 20 years old and 4 cats who had reduced them to rather more shabby than chic! Desparate not to add to landfill and, having decided that recovering them was beyond my skills, I started to look around. I found Cover my Furniture quite quickly but, it took me many months to decide to take the plunge and to chose the fabric from the many options. Once I had decided, however, and got in touch with Tanya, the process could not have been more straightforward, even with a special request that I had. As other reviewers have said, customer service is exceptional. My covers have arrived today (earlier than I thought) and, I am thrilled. They really have made my sofas look like new and, being able to order throws in the same material to protect them from the cats is a great idea. The quality of the material is much better than my original covers - here's to another 20 years of use!

10 février 2022
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you for your lovely review! We're delighted to hear you're so pleased with your order.

Noté 5 sur 5 étoiles

I don't think I have ever received such…

I don't think I have ever received such efficient service, and ending with a quality product. Prompt replies, detailed answers to specific questions, immediate dispatch of samples, and the final order completed and received in half the time they allowed for. If other companies, large and small, could follow the example of 'Cover', we would be leading the world!!

22 décembre 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

This is so wonderful to read. We'll make sure to let the rest of team know how pleased you are!

Noté 5 sur 5 étoiles

Great customer service

Great service received from Cover my Furniture when we got some replacement cushion covers made for our sofa. Super quality and fit is perfect. Most impressive was how the company dealt with a slight mistake in fulfilling our order - new covers were made and dispatched in just a couple of days without any quibble. Many larger companies could take note of this great customer service.

10 décembre 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thanks for your 5* review. We're happy to have helped!

Noté 5 sur 5 étoiles

Great!

Great service, great product, great price!

12 novembre 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you!

Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish. I had a couple of questions once I had ordered and these were answered quickly. Fab workmanship of the covers and very pleased with them, I may even order a second set. Great environmentally friendly packaging to!!

24 octobre 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you for your kind comments. We're super proud of our clever crafters and are glad to see you're so pleased.

Noté 5 sur 5 étoiles

Transformation

We are delighted with the new covers which have transformed a good but very tired Multiyork chair and two sofas.
The fit and quality are excellent and the customer service could not have been better.

15 octobre 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you so much for your lovely review. We hope you've had plenty of happy lounging time since!

Noté 5 sur 5 étoiles

History repeating itself.…

The firm had my photos and measurements for the same chairs covered by them ten years ago. Impressive. Very pleased with service and quality of product. History repeating itself.

30 août 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thanks for this 5* review! We're so pleased to hear you're delighted with your new covers.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Communication was first rate. I am very pleased with the quality and finish of the covers. The only downside is that the covers were despatched without checking that there was anyone at home to receive them. As I had ordered inserts for a settee and 2 chairs, as well as covers, it was an extremely large order. This meant that it was outside my front door for 3 days until I came home. Not ideal.

24 août 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Hi Chris. Thanks for the review! We'll definitely take your comments about delivery onboard too.

Noté 5 sur 5 étoiles

To job!

Excellent service, quality product, good match to existing covers. Courteous and helpful team.

18 août 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thanks for this! We'll pass your comments on to the relevant team members too.

Noté 5 sur 5 étoiles

Great covers

The covers are expensive in comparison with new furniture, however I am very pleased with my new covers my settees are 40 years old but now look like new, the covers are very well-made and high-quality and I would have no problem with recommending them

7 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

A pleasure to deal with

This company was a pleasure to deal with. They kept me well informed throughout, providing a personal service. Their instructions were clear and the product itself is fantastic. I'm really pleased with the result and thoroughly recommend them.

22 juin 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you so much! We're so happy to hear how delighted you are with our service and product.

Noté 5 sur 5 étoiles

Very Very Very Pleased.

Very pleased with our sofa cushion cover. Well made and a great fit. Identical in design to our old, worn out sofa cover. Efficient and professional service. Very quick to respond to my questions. This is how Customer Services should be and a lot of companies could learn a few lessons from this company. Nothing but good things to say.

26 mai 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

This is such a lovely review. Thank you so much for sharing it with us!

Noté 5 sur 5 étoiles

Excellent and professional service

Very pleased with our chair cover. Great fit. Efficient and professional service.

18 mai 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you for your order and kind review!

Noté 5 sur 5 étoiles

Just PUURRFECT in every way

Just PUURRFECT in every way! I have a much loved two seater sofa, the covers were past their best. From the start of my research process into whether to buy new or have covers made, dealing with Cover my Furniture was outstanding. Samples received quickly, expert advice over the phone by very friendly, non pushy staff who were knowledgeable too. Fantastic experience. Sending my old covers was easy. I used a local UPS pick up to send and collect my new covers. I fitted them last night. Was easy to do. The effect is a new sofa. I will be honest, I waited until I had a Bank Holiday Offer email which gave 25% off the final price, which for me, made it a much easier decision to do . ( lockdown = no employment for me). I would highly recommend this company to all my family and friends. Top Class excellent idea easy to do. Thank you.

18 mai 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Wow! What a great review. Thanks so much and we're delighted to see how pleased you are!

Noté 5 sur 5 étoiles

A joy from start to finish!

A joy from start to finish!
We requested two sets of swatches before we decided on a pattern - what a choice. The ordering was very straightforward, and we posted everything off. We expected a long delay but the new covers were ready in a jiffy. And the result is amazing. Although the settees are 23 years old they now look and feel like new. It was been a very enjoyable process throughout. Thank you.

17 mai 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

We're so glad to have added many more years to the life of your sofa! Thank you for leaving a review.

Noté 5 sur 5 étoiles

This service is fantastic

This service is fantastic. We were sent swatches to choose our fabric then sorted the whole thing out online. Communications were friendly and quick by email. Couriers picked up our old covers and delivered our new ones. Our sofa looks like new in a smart set of made to measure covers which, as a huge bonus, are washable!

12 mai 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you so much for your lovely review! It means so much to all the team.

Noté 5 sur 5 étoiles

Great products…

This was so easy to do helpful staff i was a bit unsure what the arm covers would be like but wanted to protect my new next sofa the covers fit perfect i ordered fabric swatches and colours are great the quality of fabric is excellent as good as actual sofa i would absolutely use this service again

6 avril 2021
Avis spontané
Logo de Cover My Furniture

Réponse de Cover My Furniture

Thank you for your review. It's great to hear how pleased you are with your order.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus