Covers&all Avis 

I placed my order on 05/06/2026 and have still not received my order . I emailed them to say this was unacceptable and they emailed me back with a new delivery date which will not download on my email. I have still not received my order . I have tried to talk to them on the chat thing and still can not get any sort of response.
Please do not use this website, it is an absolute SCAM .

The lack of communication from this company is appalling. I placed an order and I am yet to have any communication regarding tracking or delivery.

I would not recommend.

Order still not received, delivery dates long overdue, promised call backs never happen, excuses that they ran out of material, have a backlog of orders to fulfil. Told this morning that my item had now been produced, and then told this afternoon by someone else that in fact it still had not been produced and is likely to take another two weeks to arrive. Begs the question - is this a scam company ? Have been assured of a call back within the hour - let's see, have requested expedited production and shipping - let's see. In the interim a review score of one star is overly generous based on experience to date. PS they make out as if they are a UK company but you get through to India. Beware and avoid.

Still waiting , been at Fed Ex Stansted for over 6 days , all they ever say is apologies for this , its a back log etc , they cant even get the courier to confirm a date ! Everything made in India & this is not made clear on the website why not ?? .. just hope it arrives in time for my garden event , but we will never buy off them again

I ordered my dog seat covers 10th June 2026 and i wish i had read the reviews. It is now July 2nd and still nothing. The site does not tell you this is not a UK company or that delivery will take so long. I have contacted customer services on several occasions and the story changes everytime. Like everyone else has said "Production delays" When i requested a refund they rang me and said i could not have one as it the fabric had been cut. Thye offered to refund postage, doubt i will see that. They then said as i had requested a refund i delayed the process but if i went ahead it would be dispatched Monday 29th June. I was told my order has been fabricated , passed quality control and is ready to be shipped. Yesterday 1st July i chased again and i was now told my order was in final production and the order would be shipped July 7th. Strange as previoulsy it was ready to go. They agreed to refund me another £10, again wont hold my breath. They have agreed if not dispatched by 7th July i could have a refund. Really not sure if this is a scam or they are just busy. I need the covers and i dont want to order differnent ones in case these do arrive. Easy option is avoid this company at all costs!!!!

# Update failed to deliver on July 7th so getting a full refund .

My order was quite unique and precise. Clear details were discussed . My order arrived perfectly wrapped and on time. Erecting was easy and the cover fitted like a glove. Extremely happy with the product and end result.

Below is the review I originally left. I wish to reiterate it and stress that this company is a nightmare. I gave them yet another chance and they gave me a small refund and promised a new delivery date. Needless to say, no delivery has happened and my order is still showing as 'in production'. It has been 'in production' since April! I have now asked for a full refund. Let's see what happens.
DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE.

I would like to give negative stars. Do not touch this company. I placed an order on 12 April and have still not received it. When I chase I get standard e mails promising delivery dates that don't happen. They offered me a discount to keep me happy. That amount has been deducted on my account with them- as opposed to the amount I paid on 12 April - but I have not received any refund. I have now asked for a full refund - let's see what happens. I am getting the papers ready to issue a court claim.

I ordered sun shade and it should have been delivered on June 12th. It now June 30th and still no delivery. The customer services is shocking, communication is shocking... do not use this company.

Edited after the reply from the company.

I rest my case. The email you sent me on June 16th at 17.41, said it would be posted on June 22nd, and now you are telling me it hasn't been shipped. If I could give you a minus star I would... and a total insult to offer a 10% discount and a further 10% of a future order... why would anyone order again when the service has been so bad. I wish i could post pictures of the correspondence as proof.

Do not order from this company, its not worth the hassle! We paid for a priority service but our cushions didn't arrive. There was no communication from the company to say that there was a delay. After chasing them, I discovered that the cushions were delayed and hadn't even gone into manufacturing by the original delivery date. During this time I received a number of disorganised and incorrect emails from various customer service agents who didnt seem to have a clue. I even recieved an email saying they hoped I was happy with my order and would I leave a review even though my order hadnt arrived. Then I got an email on the 25th saying they were going to be delivered on the 22nd. The cushions arrived on the 29th, 3 weeks late and one has a big mark on it. They are refusing to offer any sort of refund for the delay and I'm sure will try to avoid any sort of refund regarding the ruined cushion. I wish I has never ordered with them. Even their response to my review is out of date as I responded 2 days ago!!! Unbelievable levels of incompetence.

Absolutely no level of service. Apparently this company doesn't react to refund requests.
Stay away from them.
Pathetic scammers.

Ive used this company on many occasions, without a problem. Sadly however, they have gone rapidly down hill. I ordered cushions at beginning of May and would get them in 2 weeks. Roll on to now, end of June and still waiting for delivery. There has been excuse after excuse, its a joke. Ive had enough of waiting now, not prepared to wait any longer.I've demanded my money back. Bet that doesn't happen either. Ive constantly been lied to, by this company. This morning my order is still in production,even though i was told it would be dispatched yesterday. When i told them this, they said it has been dispatched. So when i asked for tracking number, they couldnt give me one, as in their words, its still in production ! WTF ! Make your mind up, which is it. Avoid this company at all costs, terrible, will never use again. I have demanded a refund, but they are now ignoring me. lets see what happens. Watch this space !
**Update**
order now cancelled. Im getting my money back allegedly. And it just goes to prove, that the person who told me my order was dispatched yesterday, really was telling lies. I will let you know when money is refunded, if ever !

Disappointing experience.

Bought a custom cover for an outdoor furniture set with a delivery date “by 29th June” so that the furniture would be well protected by the time it arrived.

Contacted them on 29th as I’d heard nothing about delivery. The cover still hadn’t been made and they said it would be at least another two weeks, but possibly longer (they couldn’t even give me a date).

I was promised several callbacks that didn’t happen. When I eventually spoke to someone they offered a measly 10% off but still didn’t know when it would arrive.

Now I’m left with outdoor furniture exposed to the elements while I need to order a product from elsewhere - and I don’t even have my money back (which will take another 10 days apparently).

xtremely disappointing service and unacceptable delay

I am extremely disappointed with this company and would not recommend their services.

We placed an order for school equipment which was needed for an important Open Day event. The delivery time was already very long, but despite this, the order was still delayed due to a “production issue”. We were only informed properly after chasing for an update, which shows very poor communication and a lack of professionalism.

This delay caused real inconvenience for our school and impacted our preparations. The response from customer support was polite, but it did not solve the problem and did not give me any confidence that the company understands the seriousness of the situation.

In my opinion, the service has been unreliable, the communication poor, and the overall experience extremely frustrating. I will not be ordering from this company again and I would strongly advise others to be very careful before placing an order, especially if you need something delivered by a specific date.

Very disappointing experience.

Edits: company said in an answer to my 1 star review they'd issued me a full fund, but to date nothing has been received.
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Reply from Covers&all
Updated 4 days ago
Hi Emma, we sincerely apologize for the inconvenience caused. As per the latest update, our team has processed a full refund for the order. We hope the issue is now resolved.

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Be very careful when buying from this company as your purchase will be delayed. I wish I'd checked reviews first and I wouldnt have ordered from this company as they aren't UK based its all made and shipped from the sweat shops in India and I didn't find anything on their website to indicate this.

Also don't waste your money on buying the cable ties from them if you need the product to go on a pergola as they won't fit around a 2.5" by 2.5" post.

Customer services were useless when I asked when shipping would be as it had gone past date they said they'd be delivered, just quoted its in production.

I placed an order on 12th May and still waiting for delivery.

The only means of communication seems to be an online chat. I have complained twice that my order has missed its promised delivery date and both time they moved the date. They’ve missed it again. However I have been bombarded with loads of promotional emails!!! So I have no idea on the quality of the product, they’ve taken full payment 12th May and failed to deliver (now 29th June). They are not proactive in their communication unless they want to sell you something.

Ordered 19th May and item didn’t arrive. Was told it had been attempted delivered and my address was incorrect etc. Was then told it would be delivered to a drop off point. Feel sorry for dean who was very professional in the midst of clearly chaos behind the scenes. Don’t be fooled by the glitzy website and fake reviews. I wish I had paid attention to the negative reviews before I ordered.

Update:

21st July - still no order received! Been given a token 15% refund and was promised weeks ago that it was ready to be shipped. 2 months since ordered now.

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Ordered and paid on the 26th May, still not received my order. I chased them 3 weeks in. Was told my order was delayed due to a production issue. Promised it would be shipped on the 26th June. It’s the 28th today. I have received no pro active communication from them about my order but am getting spammed with marketing offers. It’s a joke and I’ve now requested a refund! I regret ordering. Do not recommend.

29th June- I have forwarded my details to the email address given in the reply. I
Still haven’t received a reply to my email sent a few days ago to the info@ address

6th July - still no delivery. Several messages to a fro. The messages are very condescending to me. They have now put my order on hold but are refusing to refund me. This is the worst experience I have ever had with a company.

21st July - still no order received!

We ordered new cushion covers for our patio furniture - given it a new lease of life - easy to insert measurements on the website and they fitted perfectly - way cheaper than replacing and it looks like new.

I would never order from Covers & All again.
I placed my order for a triangular sail cover in May, with a delivery date of 14th May 2026. That date came and went with no update. I contacted customer services and was assured it would arrive within the week.
Then, on 29th May — over two weeks past the promised delivery date — I received an email saying the colour I'd ordered wasn't available. I replied expressing my frustration but said to go ahead with the alternative colour, and asked for a discount given the delay and poor communication. I received no reply, and when I checked my account, my order had simply disappeared from the system.
I sent another complaint email, again with no response — but a new order appeared on my account with a delivery date of 22nd June. Fine, I just wanted the sail. It is now nearly a week past that date and nothing has arrived. Their tracking shows "In Transit" with no further details and no actual FedEx tracking number.
This company has the worst customer communication I have ever experienced. No replies, no updates, and two missed delivery dates without so much as an explanation. Avoid at all costs.

I would rate 0 stars if I could
DO NOT place an order with this company, they DO NOT adhere to the delivery dates and all you get when contacting them all they say is they are busy which for the life of me I don’t understand why if this is how they run a business. According to the reviews this is a common problem. My order number is CUK386001311780121169 and I wish to cancel the order and receive a full refund