Car seat snapped in half with minimal force whilst trying to remove it from the car. Took weeks to get a response from the company who eventually collected it to review the damage. Again, weeks have... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Voir plus
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Voir plus
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Coordonnées de contact
136 oxford street, WV14 7DP, Bilston, Royaume-Uni
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,7
Moyen
124 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order has t arrived NO UPDATE !
I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any more emails the car seat hasn’t been delivered!!!! I have emailed them and still no one has got back to me! Avoid at all cost clearly they don’t care enough about their customers.
27 novembre 2025
Avis spontané
Réponse de Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your Fuji i-Size order did not arrive as expected and that you did not receive a timely update from us. We completely understand how frustrating this would have been, especially after placing the order with next day delivery.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication.
Please contact our customer services team with your order details so we can investigate this urgently and confirm whether the order has been dispatched, rearrange delivery, or assist with the appropriate resolution.
Again, we apologise for the inconvenience caused and appreciate you bringing this to our attention.
GOOD SERVICE
3 novembre 2025
Potentially unsafe seat?
Seat arrived within 24 hours from order, which was fantastic. 2nd car seat i have bought from cozy n safe and the seats are good.
However, this seat came and on unboxing, it appears the seat has loose sand / sediment inside it, you can hear it when you move the seat around. I have contacted them via email (twice) but no response and no other way to contact them, which isn't great. I just need to know why it sounds like that and is it a fault / dangerous etc.
So a week after purchase... not used the seat until confirmation from manufacturer but still waiting! Will return shortly if no response
4 novembre 2025
Avoid - never received
We ordered a car seat for next day delivery. It didn't arrive. They responded they'd chase DHL to find out where it was. three days later, still nothing. We asked for a refund, and got it, but no offer to otherwise rectify or help. If next day delivery can't be fulfilled (or frankly, any delivery whatsoever), they shouldn't offer it. They blamed DHL (fair enough - DHL are abysmal), but they should hire a courier who can do the job. My contract is with Cozy N Safe, and they failed to supply me with anything. Safe yourself the time and order from someone else who can do the job
20 octobre 2025
Avis spontané
Réponse de Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your order did not arrive as expected and fully understand your frustration, especially after selecting next day delivery.
While the parcel was passed to the courier for delivery, we appreciate that this does not take away from the inconvenience caused to you as our customer. We apologise that the delivery was not completed and that the overall experience fell below the standard you expected.
We can confirm that your refund was processed once requested, however we are sorry that we were unable to resolve the delivery issue sooner. Your feedback regarding the courier service has been noted, and we will be reviewing this internally to help improve our delivery process moving forward.
We apologise again for the inconvenience caused.
Lightweight
Lightweight, easy to fit into the car. Simple instructions (ideal for nanas who aren't good at things like that). I bought 2 the same, so no fighting over who sits where
29 septembre 2025
Just great
Just great from.order to.delivery
Brill information easy websight to order.
24 septembre 2025
I brought the 360 spin car seat and I…
I brought the 360 spin car seat and I wish I hadn't.. the straps constantly are getting twisted around the back and stuck, they become loose when my child is sitting in it and is able to get free also after taking the inserts out there is very little padding in the seat. I have sent it off to the company for inspection but they sent it back to me saying there is no fault? I have sent a dozen emails requesting a full refund as it is unfit for purpose I had brought it in beginning of April so I was well within my right to get a refund they are ignoring my emails now so I am taking legal action. Don't buy from this company!!
3 avril 2025
Avis spontané
Réponse de Cozy N Safe
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your car seat and that you feel your concerns have not been resolved.
As part of the process, the seat was returned to us for inspection and our team found no manufacturing fault with the product at the time of review. However, we do understand that you still have concerns regarding the harness and comfort of the seat, and we are sorry for the frustration this has caused.
Child safety is extremely important to us, and we take all concerns of this nature seriously. If you would like us to review the matter further, please contact our customer services team again with your order details and any additional photographs or videos showing the issue, and we will be happy to look into this again.
We apologise if you feel communication has fallen below the standard expected, and your feedback will be reviewed internally.
Good fast service and the item is I…
Good fast service and the item is I bought is excellent
2 septembre 2025
I'm so happy with my purchase
I'm so happy with my purchase, it was really easy to install, looks really smart and comfy and a reasonable price!!!!
28 juillet 2025
The car seat arrived promptly and was…
The car seat arrived promptly and was very easy to fit into the car. My granddaughter loves it
2 juillet 2025
Excellent service and prompt delivery…
Excellent service and prompt delivery service 👍
1 juillet 2025
I’ve been unable to install he car seat…
I’ve been unable to install he car seat as the instructions aren’t clear, I’ve asked the company to give advice but no response
30 juin 2025
Great product looks good kid loves it…
Great product looks good kid loves it and easy to install
25 juin 2025
Good product and free fast delivery.
2 juin 2025
Fabulous for the money
The instructions weren’t the best so I tried to Google how to fit the seat.
No videos available on this particular one…
CozyNSafe Logan…
Managed to fit it with instructions from the manual provided & the online download one (both are different, would you believe).
Not sure I’ve fitted it 100% correctly but the seat is lovely, looks comfy & it’s great value for money.
Wish it had a recline option on it. Maybe I’ve chosen the wrong seat all together because my baby has just gone 2 & it seems a bit too big & advanced for her.
5 stars because I can’t fault anything about it, it’s perfect!
9 juin 2025
Avis spontané
Great
I don’t use Amazon, so was delighted to see that the car seat I wanted had free next day delivery from the Cozy N Safe website itself.
The car seat arrived on time and the product itself is good quality and easy to set up/install. I like that it’s Isofix compatible as lots of car seats for older children are only seat belt attached which I wasn’t happy with.
My little one especially loved the cup holder!
2 juin 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.