I lived in a property on Cosmeston Street with severe damp and mould that was never properly fixed, despite repeatedly reporting it. The situation got so bad I had mould covering my bedroom and... Voir plus
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We have had a few issues with our apartment and all the staff have been extremely helpful in getting it all sorted. Jordan Parry has been exceptional dealing with our tenant, the management, the neigh... Voir plus
We have used CPS Homes to manage our property for several years and been very pleased with the service offered. All the staff, and Jordan in particular as our named contact, makes our lives as landlor... Voir plus
L'entreprise a répondu
Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.
Coordonnées de contact
Woodville Road 34, CF24 4EA, Cardiff, Royaume-Uni
- 02920 668585
- enquiries@cpshomes.co.uk
- cpshomes.co.uk
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Bien
1 k avis
A répondu à 100 % de ses avis négatifs
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Mould, Mushrooms, and Poor Management
I lived in a property on Cosmeston Street with severe damp and mould that was never properly fixed, despite repeatedly reporting it. The situation got so bad I had mould covering my bedroom and even mushrooms growing inside the property.
*Pictures can be seen on my google review *
Their “solutions” were ineffective — at one point I was told to use a fan, which did nothing. A dehumidifier was later provided, but it made no difference.
After being away briefly, I came back to find my belongings covered in mould and my bed soaking wet. The property became completely uninhabitable, and I had no choice but to move out due to health concerns.
Very poor handling of serious issues and a clear lack of care for tenants. I would not recommend renting from them.
30 avril 2026
Avis spontané
Réponse de CPS Homes
Dear Ben,
We’re sorry to hear about your experience and the impact this has had on your time in the property.
As the managing agent, our role is to act on behalf of the landlord by arranging inspections, obtaining specialist advice, and coordinating any works that are required. At each turn, we involve the landlord and seek their authorisation to proceed with the work that is being recommended to us.
In this case, the concerns raised during the winter period were acted on promptly, with multiple inspections arranged, including visits from independent specialists such as Prokil and One Solution Wales, both of whom attended the property and provided written reports.
For that reason, it’s inaccurate to suggest that there was no investigation or that the matter was not being addressed. Throughout the tenancy, we:
• arranged repeated inspections and specialist involvement
• provided guidance on heating and ventilation to help manage condensation and mould
• supplied equipment, including a dehumidifier
• liaised with the landlord to progress further remedial works
Following the most recent assessments, additional works have been agreed and are scheduled to take place on 4th May. These types of issues can require a period of monitoring and drying out before the appropriate long-term solution can be implemented, which is why a staged approach has been taken.
It’s also important to note that condensation and mould can be influenced by how a property is used. During visits, there was evidence that heating and ventilation were not being used as advised, which can significantly contribute to the conditions described, even where systems are in place and working. The dehumidifier and fan were required longer than was first imagined because the heating was not being used.
We do appreciate how frustrating damp and mould can be to live with, and where issues arise, the focus is always on investigating and resolving them appropriately. In this case, that has involved ongoing inspections, independent specialist input, and further works now arranged. Additionally, we successfully agreed a rent rebate with the landlord on your behalf.
We’re disappointed that this wasn’t raised through our formal complaints procedure at the time, as this would have allowed for a structured review and escalation if needed.
Kind regards,
The CPS Homes Team.
I had a really positive experience with…
I had a really positive experience with CPS Homes. The whole process was smooth and well managed from start to finish. Nikki and Rhys were especially professional and helpful throughout, they were always responsive, clear in their communication, and made everything feel straightforward and stress free. I’d definitely recommend CPS Homes to anyone looking for a reliable and supportive team.
27 avril 2026
Avis spontané
Great Help
We have had a few issues with our apartment and all the staff have been extremely helpful in getting it all sorted. Jordan Parry has been exceptional dealing with our tenant, the management, the neighbours and ourselves. He has taken all the stress out of the problems that have arisen and has kept us informed throughout this time.
13 avril 2026
Avis spontané
Excellent experience
Simple to deal with and answered all my questions. Agent was on time and easy to deal with
13 avril 2026
Avis spontané
Nikki was awesome
Nikki was awesome, I was stressed about renewing our contract because of some complex financial situations but it was a lot easier than I thought it would be :)
9 avril 2026
Avis spontané
Do not rent with these people.
Do not rent with these people.
I'm staying in a building that is managed and owned by CPS (my landlord is the founder of CPS).
The building has had active bed bug infestation for 6 months. I paid to have my flat treated multiple times, but the issue has persisted.
Whilst CPS staff are kind and doing the best they can under the unethical practices set out by their management, there is no urgency in resolving issues and they do not care about tenants.
It has taken environmental health intervention, and over 6 months to have CPS agree to treat the building.
I have been refused reimbursement for the fee I paid and have been repeatedly misled and lied to. Thankfully CPS has agreed to release me from my contract.
EDIT:
CPS response is another lie. They have dug their heels in throughout this process and have been extremely slow and irresponsible. Any limited involvement was because of environmental health and not CPS.
It's telling that they are unable to go into any details in their reply, as they go into the details for other negative reviews about active rental situations.
CPS did not even look for evidence, consider or investigate the wider building until four months after, which was led by environmental health and found bed bugs in the communal areas. Since then, bugs have been found in other flats.
I want to emphasize that the landlord for the infested building is the CEO of CPS homes. If this is the standard the CEO is willing to accept, it clearly sets the tone for how issues in their other rentals are dealt with.
I regret I didn't see Joe Lycett's video about CPS before signing. You can find it on YouTube if you search "Joe Lycett confronts shady landlords".
CPS tried to get this review taken down, but trust pilot rejected their request.
1 avril 2026
Avis spontané
Réponse de CPS Homes
Dear Michael,
Thank you for your review.
As this matter relates to a specific tenancy and remains disputed, it would not be appropriate for us to deal with all of the detail in public. Additionally, public reviews do not provide the full chronology, and we will not set out private tenancy details or ongoing disputed matters on a public platform.
What we can say is that, when the issue was first reported, the information available indicated it was isolated to one flat, with no confirmed evidence at that stage of a wider building issue. We nonetheless remained involved throughout. This included corresponding with the tenant, discussing the matter with the landlord, recommending a contractor, arranging works to gaps reported within the flat, arranging treatment to communal areas, cooperating with Environmental Health, and later arranging wider investigation and treatment as further information became available.
We also agreed an early release from the fixed term, without an early termination fee, to assist the tenant in bringing the tenancy to an end sooner.
We do not accept the suggestion that we failed to engage with the matter or that we misled the tenant. Our actions were based on the information available at each stage, and we took further steps as that information developed.
Kind regards,
The CPS Homes Team.
Your colleagues who showed us around…
Your colleagues who showed us around the property was excellent, answered all our questions showing excellent knowledge about property, was honest with his answers, I would recommend COS Homes .
25 février 2026
Avis spontané
Réponse de CPS Homes
Thank you so much, David, that really means a lot to hear! 😊
Prompt and helpful service
Prompt and helpful service! Sold 2 of our properties within the first month of listing them on the market. Will definitely recommend CPS. We also use them for rentals and have had no problems whatsoever. Efficient and professional.
3 mars 2026
Avis spontané
Réponse de CPS Homes
Thank you so much for your kind words, it’s been a real pleasure helping you with both your sales and rentals! 😊
Landlord experience
We have used CPS Homes to manage our property for several years and been very pleased with the service offered. All the staff, and Jordan in particular as our named contact, makes our lives as landlords so much easier. Emails are responded to quickly and efficiently and we can trust them to keep abreast of current legislation as well as to keep on top of the requirements of our specific property.
25 février 2026
Avis spontané
Réponse de CPS Homes
Thanks Jane for taking the time to leave such a thoughtful review. It’s lovely to hear how supported you’ve felt over the years, and Jordan will be so pleased to know he’s made things that bit easier for you!
Excellent sales team.
Excellent sales team.
They give you all stats in terms of rent and price and area which any investors is most interested in.
19 février 2026
Avis spontané
Réponse de CPS Homes
Fab to hear - thank you Avinash!
Great Communication Throughout the Process
I’ve had a great experience with the agency throughout my application process. The team (Jessica Jones, Rhys and Nikki Hamer) has been responsive, professional, and supportive at every stage. Any queries I had were handled quickly and clearly, which made the whole process much smoother. I appreciate the level of communication and assistance provided and would happily recommend them.
13 février 2026
Avis spontané
Réponse de CPS Homes
Hi Ololade, thanks for the 5 stars and kind words. Jess, Rhys and Nikki will be so pleased to know their communication made a real difference 😊
Have never had any issues with CPS
Have never had any issues with CPS. They have responded to and resolved all our queries promptly. Just signed a lease for our third year in our flat
19 février 2026
Avis spontané
Réponse de CPS Homes
That's great to hear - thank you Amy!
Very helpful and professional team
The whole letting process was smooth compared to some other letting agencies. Jessica, Hannah and Rhiannon were very professional and helpful. They were always readily available to guide us whenever we needed one.
4 février 2026
Avis spontané
Réponse de CPS Homes
Thank you, Chuka, for such a lovely review. We’re so pleased the process felt smooth and well supported! Hope you love your new home!
Unreliable
Since signing the contract they have been rude, and unhelpful. Throughout our tenancy we have had numerous issues where they have said someone will come to fix it and never have. They are rude on the phone and try to blame the issues on us. They have tried numerous times to manipulate us into doing jobs that are not our responsibility.
8 février 2026
Avis spontané
Réponse de CPS Homes
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience with us has been a less than positive one.
As your review is anonymous, we’re unfortunately unable to look into the specific issues raised. We would very much welcome the opportunity to do so, and we’d encourage you to contact us directly at feedback@cpshomes.co.uk with some further details so we can investigate properly.
For wider context, when a maintenance issue is reported, we follow a structured troubleshooting process. This isn’t about shifting responsibility, but about reflecting the legal and contractual position set out in the Written Statement of Occupation Contract. There are certain checks and basic steps that contract-holders are required to carry out before a repair becomes the landlord’s responsibility. These are clearly outlined in the contract, and we've even gone as far as to include a list of common examples, such as bleeding radiators or checking and cleaning appliance filters.
In many cases, this process resolves the issue quickly, without the need to wait for a contractor to attend, which contract-holders are always pleased about. Where troubleshooting doesn’t resolve the problem, we refer the matter to the landlord and request authority to instruct an appropriate specialist, or the landlord may choose to investigate or appoint their own contractor. We always communicate clearly which route is being taken.
If a contractor or landlord-arranged visit doesn’t take place as expected, we absolutely want to know, as we will follow this up immediately.
We look forward to hearing from you.
All the best,
The CPS Homes Team.
Contract renewal
Recently resigned for a new year in the property, the process was all handled by email and it was quick and easy with no issues whatsoever. Nikki was very helpful in keeping the process smooth. Great as always.
21 janvier 2026
Avis spontané
Unprofessional
We requested a viewing on a property with cps homes. At the viewing the agent seemed more interested in what was on his phone than showing us what the property had to offer. Nevertheless we made an offer on the property, which was accepted.
Following this we received countless calls and emails from cps and partnering companies, solicitors etc requesting our personal details and payment to setup a profile on their platform. This was before we were made aware of the stipulation our houses had to be under offer in 3 weeks or no deal. They also sent us a document containing another customers personal information in this time which is a breach of GDPR.
In the meantime we also had another house under offer which was accepted and we decided to proceed with. This occurred on the Saturday. The following Monday, CPS called my partner requesting updates again. On being told the news we weren’t proceeding with their property, the agents tone and manner turned extremely unprofessional and sharp, citing our lack of communication as indecent.
At no point had we signed or agreed anything with CPS. We informed them the first working day after the other property was agreed of our decision and feel their handling of the whole situation has been poor and extremely unprofessional.
26 janvier 2026
Avis spontané
Réponse de CPS Homes
Dear Rhys,
We always take valid complaints and constructive feedback seriously, and where issues are identified, we use them as an opportunity to learn and improve. However, we also feel it’s important to address inaccuracies, particularly when comments are shared in the public domain. We have an established complaints procedure that enables customers to raise concerns directly so they can be properly reviewed and resolved. Unfortunately, this process was not utilised in this instance, with the issues instead being raised directly on Trustpilot.
You’re correct in saying you were sent a document that mistakenly referred to you by the vendors’ names, rather than the buyers’ name. This was a human error – one which we apologise for – but we are fully satisfied that it does not amount to a breach of GDPR, as claimed. The names of vendors are publicly available information through services such as Land Registry, and would have also been communicated to you in the Memorandum of Sale we are required to provide to both sides and their solicitors.
You viewed the property on 10th January, then offered and were accepted on 13th January. Your offer was accepted on the understanding that you had two properties yet to sell: one property was already on the market with viewings underway, and the second was due to launch the following week. As you had taken these meaningful steps toward being proceedable in a vendor’s eyes, our vendor agreed to accept your offer and allowed a three-week window for both properties to reach SSTC, which was agreed in good faith. This timeline was explained to you at the point your offer was accepted. If there was any confusion at the time, we would have welcomed the opportunity to clarify this.
During the allowed three-week period, our vendor paused viewings to give you a fair opportunity to sell, while you continued to explore other purchasing options. On 26th January – now 13 days after your offer was accepted – we made a courtesy call to your partner to check how everything was going. During this call, you informed us of your decision not to proceed. While we fully accept that purchasers are entitled to change their position and that no formal commitment had been entered into, it is also worth noting that the vendor paused marketing and declined further viewings for almost two weeks in good faith. We appreciate that circumstances can change, but no acknowledgement was given of the time and opportunity lost for the vendor as a result.
You have separately informed us that you were told the vendors had not yet secured an accepted offer on an onward property and were not actively looking. However, both at the time of the viewing and subsequently, you were advised that the vendors were considering a new-build purchase and that any offer they made would be dependent on achieving a proceedable sale of their current property.
We have since become aware that your decision to withdraw from the purchase may have been based on third-hand information relating to a withdrawal by a different purchaser approximately 18 months ago. While this information would understandably cause concern and questions for anyone, had it been raised with us at the time, we would have been more than happy to explain that the earlier withdrawal was due to personal circumstances and was not a decision taken lightly or casually.
Regarding our agent’s use of his phone during the viewing: from our understanding, this was to look up the EPC and confirm the property’s square footage in response to a question raised at the time. Our agents take viewings seriously & pride themselves on being professional and attentive. This agent has extensive experience & a strong track record, reflected in the feedback we regularly receive and customer reviews posted online. While we respect that experiences can be interpreted differently, we do not believe this was a case of disengagement.
We wish you well in your purchase.
Kind regards,
The CPS Homes Team.
Helpful and friendly
CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we had with a utility management service we were applying for, and CPS Homes were kind enough to attempt to resolve the issue on our behalf.
25 janvier 2026
Avis spontané
Excellent from 1st meeting
Excellent customer service from 1st meeting with Adam, nothing was too much bother. Very helpful, polite and understanding. All follow up excellent. Definitely recommend.
1 décembre 2025
Avis spontané
Friendly, helpful, and supportive.
I have been with CPS as a landlord for over 10 years and have always found them friendly and helpful and work well with me to resolve any issues that arise. Properties always been fully let.
19 janvier 2026
Avis spontané
Solid Professionals
I write this review in the happiest way possible as I myself have been with CPS Homes nearly 25 years. For straight 25 years my properties have never been left empty. The staff are very wonderful, I have had such a great time with the whole team at CPS Homes. I will never go to another management company. I am very happy with Rhys, Nikki Lewis plus the whole staff.
High level of professionalism at all times, the way they take care of myself as a landlord will forever be a treasure to me.
These are the only management company who have staff who go out there way to swiftly assist and resolve and cater for the needs of landlords and for them to have a good relationship with tenants as professionals.
I wholeheartedly recommend if you want peace of mind to use CPS Homes.
From Mr Sher Khan and Mrs R Khan
9 janvier 2026
Avis spontané
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