Cratejoy Avis 

ALL I'M TRYING TO DO IS CHANGE THE SHIPPING ADDRESS FOR MY RECIPIENT. But you can't do that unless you AGREE to another subscription!! The chat doesn't really help-tells you to look here, look there--and you simply cannot find it, where they are telling you to look! I'm at the infancy of trying to change the address, but I can tell it's going to be a long, difficult road they're going to have me travel. My subscription is for Spice Madam. It was a wedding gift. This whole thing is a scam. Do yourself a favor: AVOID!!!

Their customer service is amazing. We had an issue with a delivery. I submitted a ticket and it was resolved and we had been communicated answers in a timely manner. I really appreciate the attentiveness of their customer service and the follow up. Thank you!

I ordered a 3 month subscription through Crate Joy in August. The first box was supposed to be delivered right away. After almost 3 weeks I still had not received it. I reached out to them and got an immediate response to my problem from Zara. She was great. Very on top of it.
Not only did I receive several emails from Zara with updates on the whereabouts of my box, but the actual owner of the company reached out to me as well in a separate email.
I’ve never had such immediate follow up from any company like I did with Crate Joy.
Thank you again, ladies.

Zara and Jenny made my experience 5 stars when they did everything to address my issue. I emailed at 11:47am and by 11:48am, I already had assistance and ongoing responses with consistent communication and follow up to help me. My package was located by the recipient and I even had assistance to ensure the next shipment would be without issue. I am incredibly grateful for and impressed by the customer service I experienced. I definitely plan to use this company again for future gifts. I got Bloomsy Box for one gift and had no issues. I also got Therabox from Cratejoy and had a good gift experience there as well.

The boxes are wonderful, I love that everything is included. Customer service is fantastic and speedy!

ZERO STARS. I bought my husband the root beer subscription for father’s day. I did a 3 month subscription and mind you it was about $150… for soda. He loves root beer and it was a unique gift because they made it sound like you would be getting craft root beers/uncommon root beers to taste (not the main brands at the store). Each box 3 different root beers with 2 of each brand, so a total of 6 sodas. The first box came and 2 of them were common here, he can get locally at menards and walmart but the third was new. The second box came and 2 of the brands were the exact same as the first box! $45 per box (for 6 sodas) and they are sending the SAME ONES. So then I email them and they were so incompetent it was unbelievable to me that they are still in business. The actual business that is doing the Root beer sampler is Beverages Direct and THEY are just as useless as cratejoy. I had to wait a whole month to get my refund because beverages direct was not responding to cratejoy about the issue and months later I have still only been refunded for one box.

Probably will not use again. Took many emails to receive these two orders. Zara was the bright spot in these transactions. She finally got the issues of delivery resolved. Thanks Zara for your help. BloomsyBox once delivered was very nice. Flowers were very pretty and was a large bouquet. Hope next two subscription deliveries will go on without any problems. The order to FaithBox was very disappointing. Took a lot of correspondence to get it delivered and then was very disappointed in contents of the box. It was a thank you gift and I will need to find something else to express my thanks because this absolutely did not. It was a waste of money.

My 3yr old granddaughter was thrilled with the activities in our first box, she particularly loved the black and white cow. A minor glitch was promptly responded to. Thank you!

I liked it, but when cancelled my membership they charged me after the fact. Once I reached out, I did get a refund and they were very responsive to my concerns.

Zara was wonderfully responsive to my inquires - I highly recommend them.

Had a little glitch with our account and Zara at Cratejoy handled it quickly and to our satisfaction. We’ve been subscribers for years and have thoroughly enjoyed the monthly Deadbolt Society game boxes.

Everyone was at their best during my recent issue that was my fault. I have received a box from them for many years.

The products that they delivered were cute and ov high quality.

I did have an issue with them over delivering however Zara from customer service responded immediately and resolved the issue.

I bought the Faithbox subscription as a gift for a family member. It was a hit! I didn't realize that it would make it an auto-renewal subscription, but was sent a reminder email prior to it auto-renewing which gave me time to cancel. I had also reached out to Cratejoy support to confirm all the boxes had been delivered and my subscription was cancelled. Support was quick to resolve my inquiry and all settled within 24 hrs. All in all it was a good experience, a bit pricey, but I believe worth it.

Had a few questions regarding my order. Both were immediately addressed and resolved. Looking forward to my granddaughter receiving her 3-month gift boxes.

Cratejoy has ESCALATED my dispute on several occasions due to my order not shipped from Debonair Scents, which was ordered and paid for in July 12th.

Customer support appears to be assisting, but each time I reach out, Zara or whoever, apologizes for the inconvenience and states we will escalate this dispute!

I understand they support vendors and aren't the actual sellers, but if a customer has multiple complaints about a vendor on their website, the customer's complaint should be resolved ASAP.

I've expressed my dissatisfaction on each email and requested a refund ASAP!

MY TIP...AVOID CRATEJOY AND ITS' SHADY VENDORS!!

Excellent quality, interesting projects. Great customer service, too. I highly recommend!!!

I was using Cratejoy to subscribe to "Writer's Block Box" for my daughter, and when I attempted to apply a valid 30% discount code, it was rejected and my credit card was charged the full subscription amount. I sent a message to Cratejoy support about the issue and literally within 1 minute I received a response from ZARA SMITH that they would work with Writer's Block to refund the 30% and within 10 minutes it was done! this was the most pleasant and efficient support experience I have ever experienced!

Ordered a gift for a Christmas present for my Mother and they continue charging my card, turning it into a subscription. When I never authorized. a subscription. I then asked them for a refund for the second time they charged the card without permission and they refused.

I ordered a 6 month subscription as a christmas gift for my niece. What I didn't realize at the time, was that the subscription is set for auto renew. They send a notice 2 days before the renewal was to be charged.
Which, I think is a bit short notice, because (as in my case), not everybody checks their email everyday.

I actually found out about the renewal when it hit my credit card.

I went to the site, and canceled right away... BEFORE the next kit shipped.

A refund is NOT automatic (unlike it auto renewal). I had to submit a request.

The seller gave only a PARTIAL refund.
What I ended up having to pay for was a service fee.
I suppose it was for the service of getting ripped off!

The company has a nice selection of subscriptions. But I will never purchase one again.