Cratejoy Avis 

Ordered and never received the product or an email to the person the gift was sent to. Poor- watch out for Spice Madam products in particular

While I’ve gotten the boxes I’ve subscribed to over the years, they were recently unwilling to help with a credit card issue. I was unable to change which card I was using on their site. I contacted them, and they said that it was something the seller had to fix, which makes no sense as it’s CJ’s site handling the charge. They communicated with the seller, who told them the same thing—there was nothing he could do, the issue was on CJ’s end. Their response to that was to just close the ticket. They made no effort to fix what was clearly their problem, although at least the CSR was nice and friendly as she did nothing… I’m going to be canceling and am afraid of how that will go now.

I paid for a 3 month subscription to Therabox through Cratejoy on 3/26. Today 6/9/25, Cratejoy charged me another 3 month subscription. It has not been 3 months and I never received the 3rd box from my original subscription. This is actually the 2nd problem I have had with the same order. The Cratejoy rep is too busy finding emojis to add to her email to actually be helpful. Very convenient that there is no customer service number, see email below-
Hi Renee! 😊
I see you're looking for customer support regarding your order (Order ID: ------------) with TheraBox. At this time, Cratejoy does not offer a direct support phone number.

Fantastic products in the subscription box. Delivered on time. WONDERFUL communication.

Been a cratejoy merchant for almost 10 years. Their customer service used to be responsive but now when I email support about important issues relating to their platform and affecting our business I pretty much never get any response.

EDIT 5/16/25 CRATEJOY MADE THINGS MUCH BETTER BY ISSUING A PARTIAL REFUND FOR THE LAST TWO MONTHS OF MY SUBSCRIPTION. PLOT TWIST, HOWEVER, HAS REMAINED MISSING IN ACTION.

My daughter gave me a three month subscription to Plot Twist Book Box. First month was FANTASTIC. Second month, not everything was included according to a list they had enclosed with the order. My daughter contacted Plot Twist and she apologized and said she would send the missing things on the next shipment. Next month, my package included a book and a blank card with another card. I called Plot Twist and left a message that the things from the second month weren't included and I also asked if what I got in the third month was everything because it seemed a little less than usual. Never got a call back. My daughter contacted her and she wasn't contacted. I filed a complaint with CrateJoy several times and they really didn't seem to be too concerned or interested. They gave her multiple chances to respond to their emails. She responded once and told me that the reason the third month was less than the other two months was because she mailed a large print book and it cost her $5 more to do that and she hoped I enjoyed the bookmark with the tassel. I didn't get a large print book and I didn't receive a bookmark. I told her all that and she said she would send everything out to me that day and I would have a tracking number also that day. Never happened. CrateJoy did not stand up to her and make her fix things. My daughter cannot file a complaint with her credit card company because it's been too long. I would not have been "too long" if CrateJoy had not insisted on my patience while waiting for her to respond. Plot Twist refuses to refund the money because "you received the books". I may have received the books, but I did not receive everything that was promised. I also left a review on CrateJoy's website that has never been posted. Never again will I do business with CrateJoy or Plot Twist Books.

I got an email from Cratejoy threatening to “renew” my 3 month subscription… which was just supposed to be 3 months??? I responded to the email asking to cancel, and got a response saying to go to their website. The website says it doesn’t recognize my email address, so I can’t log in and can’t change my password. Their customer service chat bot was utterly unhelpful and was like “glad we solved the problem!” when it did no such thing. It’s impossible to contact an actual human and I’m dreading having to deal with a chargeback on my credit card. I’m starting to think the whole thing is a scam.

Not worth the one star but I feel I have to warn others by reviewing. Do not order anything for them as they charge your card on a quarterly basis. I signed up for a special 3 month order that was a trial and now billing me every month. Impossible to get anyone on text, phone or email!!! BUYER BEWARE.

One star because 0 or negative numbers wasn’t an option. Mediocre value for the money. They auto renewed and charged me even though they were advised not to and given 3 months warning. Customer service to get the issue resolved was non existent. Hours of my time wasted. Stay away from cratejoy. I know I won’t ever use them again.

I’ve tried to cancel my subscription for a week and can get no response from anyone. The chatbot on their website description of how to cancel doesn’t work.

This may be a fraud.

Amended comment after initial review: After about bunch of back and forth emails and many interactions with chat bots, I was able to get the refund I expected. Still, like the commenter below, a 3 month subscription w/o an auto-renew is what was advertised and was not what was delivered. But to be absolutely fair, I received my refund after extensive effort.

I can honestly say that I’ll never order from this company again. I purchased a three month subscription in November of 2024 for The Barbell Box via this company. We have only received 2/3 boxes and they charged me for a renewed subscription that I did not order which was completely different than what I ordered originally (the renewal was for a monthly subscription for $151). When I dug through the layers to contact them, they didn’t even reply so I dug further and was able to request a refund. Then an email came through that my subscription had been canceled; thank goodness. I’m sure we won’t receive the third box from the original order. Stay away!

Literally the worst customer service of any company I've ever ordered from. Duplicate order created and charged for the same product twice in the same credit card transaction and they and the seller bounce me back and forth for months saying I ordered the exact same subscription twice. Such a scam and takes weeks to get an answer with no help.

Terrible customer service! I canceled my subscription, they renewed it, charged my account and won’t reply to emails to fix this issue.

Two of my children gave me the mystery box for a Christmas gift. I received two identical boxes so I asked to exchange one for a different one. It took a lot of emails & follow up to finally get a different mystery. Leo definitely helped to move this situation among to a successful conclusion. Thank you!

I contacted customer service to see if I could get a replacement box sent since my original was damaged in shipment so badly it couldn’t be delivered. They reached out to the seller on my behalf and made sure my son got a new book & activity box to replace the damaged one. Cannot thank them enough!

I was so excited to find our favorite moisturizer on the site for the best price I’ve ever seen! Able skincare London is hard to find & they carry it for so much cheaper than anywhere else. They ship very fast as well, & have great customer service.

The refund on my undelivered purchase hit my credit card two days after I opened a ticket. Leo gave the seller 48 hours to respond to my concerns and then immediately processed the return after two days with no response.
I am thankful for his very responsive follow up to my customer service complaint. I am disappointed with the seller, Free Your Tea, but am quite happy with the way the Cratejoy team stands behind their customers to create a positive shopping experience.

Leo refunded my order right away after a terrible experience with Gadget Club. Recommend Cratejoy for good customer service.

Cratejoy is a platform for sellers. To avoid confusion, use the seller themselves as when you have an issue it’s very confusing who to contact and cratejoy doesn’t respond to emails in a timely manner.

No products delivered, blamed their sellers, refused to take accountability for their business. I had to file chargebacks to get my refund as they refused to provide a refund. Avoid at all costs.