Cratejoy Avis 

The worst experience I have ever had with a subscription company. I was continuously charged after unsubscribing. I was then locked out of my account that hindered any sort of communication with the brand. I was able to get in contact with Customer Support TWO WEEKS after my "open ticket" with the support team. DO NOT USE CRATEJOY!

This company is a scam. Do not, under any circumstances, start a subscription through them or any company they are associated with.
I have been trying for months to cancel my subscription. Emails, logging into my account to officially cancel my subscription, removing my payment info from my account. They continued to charge me. Cratejoy cust svc is non existent. I've had to send emails, fill out tickets, fill out google forms. There is no actual people you can speak with--everything is form responses with no way to follow up.
Avoid the hassle and never give them your payment info in the first place.

Leonel was extremely helpful in getting me a refund for two of my damaged subscription boxes. He ensured he followed up with the seller and kept me updated at all times. Thank you Leo!

I ordered in Nov for a Christmas present. Christmas came and went without the box. When I checked the status in January is said pending/ not sent. I requested a refund and it took a month to hear back and get a refund. I don't recommend this box.

I purchased a subscription a few months back that was never fulfilled by the seller. When the seller was unresponsive, the Cratejoy team stepped in and quickly issued a refund. I appreciate that they support the customers as I am sure it is very hard to vet every seller on the site.

Was easy to order a subscription box. Had trouble immediately because I used my old address but the merchant responded quickly and fixed the issues. Easy to cancel since all subscriptions are in my account page

Originally I posted a 1 star review due to 1 company. I couldn't come to a resolution with that company but have not had any issues with any other companies through cratejoy. When cratejoy responded to me it was resolved immediately. All other companies I ordered subscriptions through have been professional and delivered in a timely manor.

They helped me cancel a subscription ASAP.

Cratejoy is a scam.
Sends emails under other forms of companies with use of different fonts. Once you click and put in you details it's a subscription and MUST BE AVOIDED.
Block if you can.
DO NOT ACCEPT THIS COMPANY. Hard to get money back if you can

Be warned

Please do not order from CrateJoy under any circumstances. This company is a complete fraud. I placed an order for 3 subscriptions (6 months each paid in full) a week before Christmas. I was charged almost $900 for all 3 subscriptions. I have heard NOTHING SINCE. Nothing has shipped out - all of them were suppose to ship out before Christmas. I’ve contacted CrateJoy 6 times and I’ve been ignored. I’ve now reported the CrateJoy charges as fraudulent and even emailed CrateJoy that I was doing so. I’m blown away at the audacity of this company!! And now the hope is my bank will get my money back.

Do not shop on CrateJoy. It’s sad but this has honestly been a slap in the face. Avoid at all costs. If you see something you like on there, go directly to the vendor not through CrateJoy.

They couldn't even deliver a gift card after taking my money, let alone actually delivering something by post. And 10 days later, I'm yet to receive a response from these scammers. Had to dispute the money with my bank and waiting to see if I can receive back my money.

There is absolutely NO customer service, so if there’s an issue, forget it. I had to file a complaint with the BBB. There’s no phone number that anyone answers, emails get a robo response, and there’s no chat. I couldn’t log back into their site once I placed the order, the password “reset” doesn’t send you a email password reset. Buyer be warned. Better to deal with the merchant directly that you want the subscription from.

Ordered a gift on November 25 and have not heard back from anyone minus the fifteen emails a day about guaranteeing delivery. Emailed twice and these people never responded, feels like a scam, acts like a scam, then it’s probably a scam.

Thanks for ruining Christmas crate joy you miserable company

I ordered a Craftjoy gift card online as a unique Christmas gift, but it turned into a frustrating experience. Despite receiving a confirmation, I never got the promised email with the gift card. After 15 minutes, I contacted support via chat and submitted a ticket. Two days and multiple follow-ups later, I still have no gift card, just instructions to submit more tickets or request a refund. Requesting a refund for a gift card I never received is deceptive and potentially indicating fraud behavior. The only thing they managed quickly was charging my credit card.

I waited a month for my order received nothing, requested a refund and never received that either. This site is a fraud.

I have cancelled my account with Cratejoy but they continue to charge my account. There is no ph number to talk to a real person. It shows that my account is cancelled but they continue to send products and charge me for them. I have messaged them to no avail. Don’t get started with Cratejoy or you may regret having an account with them

Order 4 subscriptions for multiple family members. Pictures and items were not as described and were told we will have a 12 months subscription. This site is criminal with what they promise and what you get. Horrible save your money and go anywhere else. Santa brings a lump of coal

Ordered a 12 month subscription, single purchase only. Received one shipment, then nothing - shipping address was modified by cratejoy. Multiple attempts at contact have failed, and now subscription is showing it will auto-renew. Based on reviews I’m seeing, fully expect to be fighting a credit charge in a few months time despite canceling repeatedly.

Cratejoy has been a fun find as a 25-year-old working from home! I love getting little surprises each month that brighten my space and routine. There’s a box for everything—self-care, snacks, lifestyle—and it’s nice to have something just for me to look forward to. Definitely a great pick-me-up

Im a subscription box addict, and Cratejoy is a great place to discover new boxes! However, sometimes it can be tough to get help when I encounter an issue so I often just prefer to order from the brand's directly but still use Cratejoy as a discovery platform