Cratejoy Avis 

DO NOT USE CRATEJOY!!! They will bill you and then not send the merchandise.
I, to be clear, subscribed to the Chic and Unique box, which is a seller within the huge Cratejoy bird's nest of bad management and the customer service (Chic and Unique) was WONDERFUL when there was a mixup. I got a full refund. The thing to do is go directly to the Chic and Unique website, which is run separately and stay the hell away from the Cratejoy Mothership which is run by pirates and robber barons.

If I could rate it less than a 1 I would. I ordered something for Mother’s Day, a one time purchase. I didn’t create an account but ended up having to to do so to try to cancel the next month. It wasn’t cancelled. I was charged for another “crate” . I have requested a cancellation on their website several times and nothing happens. Now they are attempting to charge me for another “crate”. It’s RIDICULOUS!!!

I would give this company a zero if I could. I purchased a subscription to Down the Rabbit hole box. I got my first box, but have not gotten any further boxes. When I attempted to contact the seller I get no reply. On contacting Cratejoy I was told they would contact the seller and so far nothing. I plan to report them to the Better Business Bureau if I don’t hear anything in the next few days. What a scam- I wished I would have researched them better before purchasing this subscription box.

I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and then migrate my account directly to their site instead. The represenitive even told me that it should have been in a Club Tac specific box and not a USPS flat rate box. I will not trust cratejoy for any future subscription boxes.

This needs to be investigated and shut down. There is no way to cancel subscriptions through sellers. The seller directs you to email them or cancel through Cratejoy, however when you go to the Cratejoy site to cancel, no subscriptions are listed to even cancel. Next thing you know you have big charge for a subscription you didn't want. Don't do it. Not to mention- what was originally bought as a trial was not worth it at all!!!

UPDATE:
To be fair to seller even though not mentioned I was able to contact them and did get a full refund and cancellation of the item. However, I still maintain that Cratejoy, as a market platform, absolutely should not exist.

I subscribed to Down the Rabbit Hole Book Box March 2024.It is supposed to be a monthly box. So far I have received one box. I paid for a six month subscription and am now out $300.00+ I have contacted Cratejoy about this, and was told to contact the seller about the problem. I have contacted the seller several times, and never received a reply from them. Of course, the cost of the subscription has already been charged and paid from my bank account. I am not sure what to do next. I suppose I could ask for a refund, but I would rather have my subscription. Please advise. I have other subscriptions from Cratejoy with no problem, but this DTRH subscription seems like a scam, especially since it is so expensive and I have paid in full ($300.00+) up front. I would caution others not to buy this subscription. It is a rip-off.

I ordered a subscription from Cratejoy. I got 2 months delivered over 5 months. During that time I tried to contact Cratejoy to help in which they told me to get with the seller. In using their "contact seller" process, I never got a response from the seller. I finally requested a refund. Cratejoy gave me the refund, but shorted me 2 months. At that time Cratejoy basically said argue it with my bank. Really? I sent the complaint to BBB and they ignored them as well. You can see Cratejoy as a company doesn't care about their consumer. They play the 3rd party innocence and collect money from all. As the middleman in this relationship they should take ownership of their sellers. If you get a good seller shouldn't be a problem. You get a seller who doesn't care, Good Luck!

I received the "let's paint together" subscription as a gift. Every month there is an issue. The first month I had to email Cratejoy for instructions to find the tutorial for my stamped tote bag. Not exactly painting in my book but it was cute. Your box isn't shipped from Cratejoy, it comes from Pop Shop America. Had a 2 month gap before the next box arrived. "Thank you for your patience while we were moving". Third box, no tutorial posted until 3 days after the box arrived and I had emailed about it. Auto reply to emaillsays they will answer within 24 hours. Nope. No reply to my email, but they did post a very short tutorial. Sentences like "mix to a nice consistency" are not very helpful. Over two weeks ago I received the "your package has shipped email", but my package wasn't received by the USPS shipping site until after I emailed about it, again with no email reply. I received the 4th box today. Guess what...there's no tutorial.

Someone created a seller account in my name, and I now see fraudulent transactions associated with my email address. I am working to get it shut down, but have no way to reach customer support. I will be pursuing all available avenues to get this nipped, but beware of Cratejoy if you ever wind up in this situation.

Ordered Throttle box for my son for Christmas paid $157.00 for 3 months and only received one box I have contacted the seller and Cratejoy and nothing has been resolved I received an email saying they saw I didn’t receive my boxes but they closed the ticket anyhow!! Seller won’t even respond to my messages Very dissatisfied!! Don’t buy it’s a scam!

I ordered a 6 month book subscription for my mother for Christmas that cost $100. She only received the first book when she should have received 3 by now. I cannot reach or get a response from Cratejoy or the seller. So I paid $100 for one book. Terrible service.

Paid for a 3 months book subscription and only received books for 1 month. You must reach out to the seller for help. Well I couldn't find the seller and they took the item down. I still have my order number and receipt, reached out to Cratejoy customer service 3x over 3 months. No reply. What a scam.

Great way to explore new subscription boxes. I have always found the reviews to be helpful. It's also easy to cancel or pause a subscription.

Been using cratejoy for years. It's easy to use, easy to manage all the gifts and personal subscriptions I have going. If you pay attention and keep up with what your subscriptions say, you shouldn't ever have an issue. Awesome centralization of boxes!

I’ve used CrateJoy 4 times now as gifts. Love the options available. A few times I’ve had to contact the seller but have had good prompt responses through the CrateJoy site.

Cratejoy always helps us find the latest and greatest subscriptions. From tasty snacks to really cool arts and crafts for our children, and anything you can imagine. Highly recommend finding a couple favorites, and enjoying them with your family!

I really enjoy Cratejoy!! I can browse through so many different subscription boxes. So many that I would never even know existed if it wasn’t for Cratejoy! Plus everything is in one place. So if I decide to stop or start a subscription I can do it all on one website. It’s so easy! Thank you, Cratejoy!

This site has such a variety of options, it made holiday gift giving extra unique! I was also able to edit the shipping addresses for each gift and got notified when it was on the way to them. Really fun way to share the experience from a distance.

I've been playing a series of crates, 'Escape the Crate,' that has two themes. One theme is figuring out the puzzles in the crate and the other 'overall theme' - 'defeat the bad guy.' I have thought of buying one of the cooking crates for my teenage nephew who is interested in cooking. It may give him a toe in the door for something new.

I love getting our monthly packages. It so exciting and fun every month