I accidentally ordered the wrong size Travis Scott Jordan 1s for my son’s birthday, so I gave CREPSUK a call. They sorted everything out straight away and changed the size without any hassle. The cust... Voir plus
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Lisez les avis des autres
Not received my trainers after being told they’d be delivered within 1-3 working days, it’s been 6 working days and still waiting. I’ve emailed and not had any correspondence. Do not order from here
I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... Voir plus
I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.
Coordonnées de contact
london, Royaume-Uni
- 07939393965
- support@crepsuk.com
- crepsuk.com
4,2
Bien
416 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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No customer service available
Purchased some trainers, but the company just refunded me the next day with no explanation as to why (I’m presuming they were not in stock) they are still available to purchase online in my size so not sure why the order wasn’t fulfilled. I emailed to ask why- no reply. My first experience with your company and it will be the last because there is zero customer service available, which is a shame because I could have been a repeat customer.
11 mars 2024
Avis spontané
Great company 👏🏻
Fast delivery, come packaged nicely 100% authentic (got them checked as I was skeptical at first due to not knowing this website & seeing a lot of other sites scamming ) my nephew is over the moon. DPD delivery service is used.
1 mars 2024
Réponse de CrepsUK
HI,
We regret the inconvenience caused by the delay in your order. Upon review, we found potential fraud associated with the transaction. To ensure security, we requested further identification, which unfortunately resulted in a delay in shipment.
Due to the suspicious nature of the order, we refrained from sending out the goods and issued a full refund to the account holder. We apologize for any frustration this may have caused.
Your satisfaction is important to us, and we are continually improving our processes to prevent such incidents in the future. If you have any further concerns, please feel free to contact us directly.
Thank you for your understanding.
Best regards,
Emailed to see I can return for an…
Emailed to see I can return for an exchange for a smaller size and had no reply..
5 février 2024
Réponse de CrepsUK
Thank you for reaching out to us and bringing this matter to our attention. We apologise for any inconvenience you've experienced regarding your return inquiry.
Upon review of our records, it appears that returns instructions were sent to your email within 48 hours of your initial contact with us. We understand that there may have been a delay due to the timing of your email, especially if it was over the weekend.
We kindly ask you to check your email inbox, including the spam or junk folder, for the return instructions. If you're unable to locate them, please let us know, and we'll be more than happy to resend the instructions to ensure a smooth exchange process for you.
We appreciate your patience and understanding in this matter and look forward to assisting you further.
My worst experience ever with an online retailer.
Ordered a pair of shoes on 21 January with delivery due within 5-7 business days. Now, after 16 business days (ie, 3 calendar weeks), I am still yet to receive any communication regarding the shoes being dispatched.
I have (1) phoned the number on the website/Instagram several times normally and via WhatsApp calls (2) emailed the support email twice and (3) DM'd CrepsUK on Instagram with NO REPLY/ANSWER from any of my attempts to resolve the situation.
I'd have been a lot more forgiving if I'd had some response and/or explanation but instead, I am currently just sitting here with £240 out of my account without any update on the status of my order or the ability to cancel the order, assuming that the delay is because the shoes aren't coming! I just want to receive the shoes which I have purchased and CrepsUK don't have the courtesy to update me on what is going on.
I have never written a review for anyone but felt I had to after probably the poorest support experience I have ever had.
12 février 2024
Avis spontané
Nike Dunk Low Born Raised UK9
Creps UK were one of a few online retailers that had my size and shoe in stock, and most reasonably priced. My creps arrived exactly one week after placing an order. Shoes are amazing and 100% authentic. I will certainly be returning for more creps. The reason i havent given 5 stars is the delay in receiving a response to my query after ordering. Though i did receive an explanation after. Nevertheless my experience overall is great and i would have no hesitation ordering more creps from them.
24 janvier 2024
I ordered from then on the 19th at…
I ordered from them on the 19th at night time and they arrived this morning as needed for a Christmas present one of the best services I have had. Defo will be ordering from them again.
20 décembre 2023
Avis spontané
I purchased a pair of Uggs for a…
I purchased a pair of Uggs for a Christmas present and was amazed by the excellent service I received. The shoes arrived the following day after the order, and was sent tracking updates to ensure I was in to receive the package. Very happy with the service, and would shop here again.
14 décembre 2023
Avis spontané
Zero communication.
I purchased a pair of Uggs from the CrepsUK website on Wednesday the 13th.
I received a purchase confirmation email and then two days later a received a call, which I unfortunately missed the call, but I called back a mere 10 minutes later and no-one picked.
I have tried calling, emailing and messaging their social media pages, but have received absolutely no response on any platform.
I have no idea what is happening with my order and except from receiving two marketing emails, have heard nothing from CrepsUK.
I never write reviews, but the complete lack of customer service is so bad from CrepsUK that I've felt compelled to leave this review today.
Avoid.
13 décembre 2023
Avis spontané
100% would reccomend
100% would reccomend, purchased 3 times from this company 👍🏼
8 novembre 2023
Avis spontané
Fast delivery
19 novembre 2023
Absolutely fantastic customer service…
Absolutely fantastic customer service from this company. Very good communication. I'd highly recommend this company
21 novembre 2023
Avis spontané
Fast delivery and top customer service…
Fast delivery and top customer service would recommend
20 novembre 2023
Avis spontané
Customer service subpar as well as online inventory
Website says that concierge delivery is available for delivery in London, but I was told to select 1-2 day shipping at check out. Package did not arrive during that and customer service was unresponsive to emails and WhatsApp messages after the order was placed.
13 novembre 2023
Réponse de CrepsUK
Dear Customer,
Thank you for sharing your feedback regarding your recent order. We appreciate your detailed account of the delivery process and your concerns. We sincerely apologize for any inconvenience you may have experienced.
We understand that you selected the 1-2 day shipping option, and we regret any confusion regarding the availability of concierge delivery in London. We apologize if there was a misunderstanding or if our communication was not clear. Your satisfaction is our priority, and we want to address your concerns promptly.
It's unfortunate to hear about the challenges the courier faced in accessing your property on the 15th, leading to a delay in delivery. We apologize for any inconvenience this may have caused. We strive to provide a seamless delivery experience, and we appreciate your patience in this matter.
Regarding the communication issues you mentioned, we are genuinely sorry that you experienced difficulty reaching our customer service team. We take this feedback seriously, and we will investigate the matter to ensure that our communication channels are more responsive in the future.
Please be assured that we value your business, and we are committed to making things right. If there is anything specific you would like us to address or if you have further concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure your satisfaction.
Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding.
Question...
Hi, sent an email to your company last week, did not get a response, however trainers did turn up today but want to know why a name of a person and return box to a home address ans not business has been supplied? Where have these trainers come from? Order number 9172
15 novembre 2023
Avis spontané
Réponse de CrepsUK
Thank your for your purchase.
We sincerely apologise for any inconvenience caused by the delayed response to your email and the subsequent delay in processing your order. We understand how frustrating this situation must be, and we appreciate your understanding.
Upon reviewing your case, we discovered that your email inadvertently ended up in our spam folder, and we only became aware of it a few days after your item had already been shipped. We deeply regret any inconvenience this may have caused.
Additionally, we would like to shed light on our shipping label practices. In an effort to enhance the security of our warehouse and protect shipments from potential theft, we omit the unit address on all our shipping labels. Unfortunately, this measure is necessary due to past incidents of lost parcels and theft.
We assure you that we take the security of your orders seriously, especially when dealing with valuable items such as expensive pairs of trainers. We understand the importance of ensuring that your purchase arrives safely and securely.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team directly at [info@crepsuk.com]. We value your feedback and are committed to making improvements to prevent similar issues in the future.
Once again, we apologise for any inconvenience and appreciate your understanding.
Best regards,
CrepsUK
Fast delivery
5 novembre 2023
Don’t understand why can’t refund
4 novembre 2023
Réponse de CrepsUK
Thank you for taking the time to share your feedback with us. We value our customers' experiences and are committed to addressing any concerns promptly.
We're sorry to hear that you are dissatisfied and would like to understand more about your specific situation. We noticed that you haven't reached out to us for a refund, and we would appreciate the opportunity to assist you further.
To better assist you, could you please provide more details about the issue you encountered? Understanding the specifics of your concern will help us identify a resolution that aligns with your expectations. Additionally, we encourage you to review our refund policy on our website, as it outlines the steps and conditions for processing refunds.
If you could share more information or contact our customer service team directly at [info@crepsuk.com], we would be grateful for the chance to address your concerns and work towards a satisfactory resolution.
We genuinely value your feedback and appreciate your cooperation in helping us improve our services.
Ordered my trainers on Friday afternoon…
Ordered my trainers on Friday afternoon around 3pm. Was not expecting them to come Saturday morning! Very happy will be ordering again
3 novembre 2023
Avis spontané
Was a bit hesitant after reading some…
Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispatch times etc. Usually despise giving resale company’s my money but CrepsUK was reasonably priced and customer service team was very helpful.
8 novembre 2023
Avis spontané
They sent the boxes empty
14 octobre 2023
Réponse de CrepsUK
We regret the inconvenience caused by the delay in your order. Upon review, we found potential fraud associated with the transaction. To ensure security, we requested further identification, which unfortunately resulted in a delay in shipment.
Due to the suspicious nature of the order, we refrained from sending out the goods and issued a full refund to the account holder. We apologize for any frustration this may have caused.
Your satisfaction is important to us, and we are continually improving our processes to prevent such incidents in the future. If you have any further concerns, please feel free to contact us directly.
Thank you for your understanding.
Best regards,
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