I accidentally ordered the wrong size Travis Scott Jordan 1s for my son’s birthday, so I gave CREPSUK a call. They sorted everything out straight away and changed the size without any hassle. The cust... Voir plus
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Not received my trainers after being told they’d be delivered within 1-3 working days, it’s been 6 working days and still waiting. I’ve emailed and not had any correspondence. Do not order from here
I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... Voir plus
I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.
Coordonnées de contact
london, Royaume-Uni
- 07939393965
- support@crepsuk.com
- crepsuk.com
4,2
Bien
416 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Avoid
Creeps are selling faulty returns items at higher prices
This is my reply to Creps Review reply
1- I wish I could post pictures of both pairs of shoes I’ve received both were faulty at stitching so please do not tell me you take quality seriously
2- a receipt from JD came with one of my shoes with someone else’s name and address so that clearly is someone else’s faulty return that you are trying to sell on…
3- I was told I’ll get partial refund of £10 (laughable) when you spend over £200 with them but anyway never received it!
PLEASE DON’T WASTE YOUR MONEY WITH THEM
6 octobre 2023
Réponse de CrepsUK
Hi,
We appreciate your feedback, but we'd like to clarify that we are an aftermarket reseller, not a traditional retailer. As such, our prices may be higher than retail because we specialize in offering products that are not readily available in stores.
It's essential to note that we have a strict policy regarding the sale of used or worn items, and returns for such products must adhere to our guidelines. We encourage customers to thoroughly inspect items upon receipt and contact us promptly with any concerns.
We take quality seriously and are committed to providing excellent service. If you have any specific issues with your purchase, please contact our customer support team, and we will work to resolve them. Thank you for your understanding.
Very Fast and Efficient
I choose the wrong size and reordered and everything was perfect, fast and efficient. Thank you.
6 juin 2023
I have over 100 pairs on Nike trainers…
I have over 100 pairs on Nike trainers as we collect them.
Ordered a pair as a present for a special birthday.
They came with defects and did not look genuine.
I was asked to return and they’d send another pair. I then heard nothing so contacted them to be told they have no pairs that I’d be happy with. So would refund.
I explained they did not appear genuine and was told childrens shoes have the worst quality control.
£500 for defected trainers that I’m 99% sure Nike would laugh out of the store. I would avoid this company.
6 octobre 2023
Avis spontané
Réponse de CrepsUK
Thank you for sharing your feedback with us regarding your recent purchase. We truly appreciate your input, and we would like to address your concerns, especially regarding the retail price and the quality of the shoes.
We understand that you purchased these shoes that have a retail price of £100, and we want to clarify that our products are indeed authentic and sourced from reputable suppliers. While we acknowledge that the grey market prices for these shoes may have surged to over £500, it is essential to emphasise that the original retail price is a reflection of the quality of the product at the time of its release.
The quality control standards for products, especially those at the £100 price point, are typically set to meet the expectations of customers within that price range. We recognise that our customers expect genuine and functional products when they shop with us, and we always strive to ensure that the products we offer meet these standards.
We genuinely apologise for the defects you encountered with your purchase, as this does not align with our commitment to providing high-quality items. We would like to assure you that we take quality control seriously and are continually working to improve our processes to meet the expectations of our customers.
To save you any further inconvenience, we want to acknowledge that we offered a refund based on our understanding that even the highest quality may not have met your expectations. We value your input and aim to satisfy your expectations, whether through a replacement, refund, or another suitable solution. Please contact our customer service team to address this issue and ensure your satisfaction with our products and services.
Kind Regards
CrepsUK
Really good prices
Really good prices, let you know when the item you have ordered is being dispatched.
Gives you limited discounts, just amazing!! Shoes turn up Fresh and good.
25 septembre 2023
I'm still waiting for my trainers
I'm still waiting for my trainers, it's been 8 days since I ordered them. I ordered on Monday 18th September and paid £14.99 for express 1-2 day delivery.
I'm still waiting!!! I've called, text, WhatsApp and email and not had any response. Not happy!
18 septembre 2023
very fast delivery my daughter was very…
very fast delivery my daughter was very happy with her dunks defo recommend this company they have everything
16 septembre 2023
Just order my daughters trainers and…
Just ordered my daughters trainers and not received them yet placed a size 6 in the trainer today and not even a hour after the guy phoned and says that they are small made would I like to size up which he didn’t have to do so thank you very much, can’t wait for my daughters trainers now
20 septembre 2023
Avis spontané
Appalling, dishonest, ignorant and refused to deal with problem
They cancelled my order because the price of the item I ordered went up by 5x on StockX upon launch. I asked them several times to fill the order in good faith (at a hefty margin at four times the retail price) but they completely ignored my emails as the price rose further on stockx. They are dishonest, untrustworthy, disrespectful and completely inept. avoid!
25 avril 2023
Last Minute Present
Got completely caught up with work and forgot to buy my daughter a birthday present in time. Ordered a pair of pink dunks on their website on Tuesday, and they were here Thursday morning. Absolute lifesavers, 10/10 would recommend
16 août 2023
Avis spontané
Haven’t received
9 août 2023
Very happy, highly recommended
I messaged Creps at 10:30 this morning in desperate need of a pair of trainers for my son’s birthday the following morning. The trainers were delivered the same day by 14:30. I cannot fault this company, customer service is outstanding fast replies and exceeded my expectations.
My son is over the moon with his trainers and they are a day early. I would definitely recommend, competitively priced, great customer service, fast delivery. What more can you ask for.
16 août 2023
Avis spontané
Missing order
2 weeks later …a birthday missed…Order not arrived no answer at all from emails, WhatsApp and phone calls…I’d avoid, don’t waste your time.
Update:…I’ll now give 4 stars from the original 1 …order sorted ..delivered and on feet!
If the customer service was this efficient from the outset they would get more 5* reviews.
23 juillet 2023
Avis spontané
Fabulous dunks and fabulous service….
8 juillet 2023
Still not arrived
6 juillet 2023
Great service and prompt reply on…
Great service and prompt reply on WhatsApp regarding order. Would definitely order from them again!
7 juillet 2023
Chicago 1 Lost and Found
Awesome dispatch time, ordered on the Friday and got my AJ’s next day. The shoes where exactly what i hoped for 100% legit will shop again
2 juillet 2023
Avis spontané
Great customer service and fast shipping
Great customer service and fast shipping. Highly recommend!
21 juin 2023
Avis spontané
Very fast shipment
Very fast shipment, amazing customer service with fst and nippy responses and would definitely buy more shoes from them in the future.
22 juin 2023
Avis spontané
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