CrepsUKAvis 

Réponse de CrepsUK

13 juin 2023

Dear Tyrone,

We are deeply sorry to hear about your dissatisfaction with your recent experience with our company. We take allegations of selling fake items very seriously and would like to address your concerns.

Firstly, we want to assure you that all our items are 100% authentic. As a company, we are regulated by the appropriate trading authorities and are registered with Companies House in the UK. We strictly adhere to legal and ethical guidelines, and it is a felony to sell counterfeit products. We have built our reputation on providing genuine, high-quality items to our valued customers.

We apologise if there was any confusion regarding your order and the desired time frame for delivery. We always strive to accommodate our customers' requests to the best of our ability. In your case, we understand that you initially ordered a medium-sized item, which was unfortunately out of stock. However, to ensure your satisfaction, we went above and beyond by promptly sending you a large-sized item through next day delivery, even though we encountered rudeness in our interaction.

Regarding the refund process, we apologise for any inconvenience caused. Due to technical issues with the PayPal platform, we were unable to issue a refund directly through their system. In order to resolve the issue promptly, we proactively contacted PayPal and requested them to process a refund on our behalf. We are glad to know that PayPal intervened and resolved the matter in your favour.

We regret that you feel our customer service was rude and unresponsive. We take pride in providing excellent customer service and strive to address all inquiries and concerns in a timely and professional manner. We apologise if there was any miscommunication or delays in our response to your emails. Our WhatsApp channel is an additional communication avenue we offer for customers' convenience, and we regret if there was a delay in our response. We will take your feedback seriously and work to improve our communication channels moving forward.

We understand your frustration, but we kindly request refraining from making false allegations and using derogatory language. We are committed to resolving issues and maintaining our reputation as a trusted company. We have taken your feedback seriously and will use it as an opportunity to further improve our services.

If you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

Thank you for bringing this matter to our attention.

Sincerely,
Elle

Réponse de CrepsUK

11 mai 2023

Dear Miss Buxton,

Thank you for taking the time to leave feedback on your recent experience with our store. We're sorry to hear that you have had issues with your order and that you feel we have been unresponsive.

We apologize if there was any confusion regarding your order confirmation and delivery date. We do state on our website that delivery may take between 2-6 working days, and we do send out order confirmations automatically after an order is placed. If you have not received these emails, there may have been an issue with your email provider's spam filters or with the email address provided.

Regarding our communication with you, we apologize if you feel that we have been radio silent. We've checked our records and can see that we have sent you multiple emails in response to your queries, but we may not have received a response from you. We encourage you to check your spam folder or to add our email address to your safe senders list to ensure that our messages reach your inbox.

We take all cases of fraud extremely seriously and can assure you that we are a legitimate business. If you have any concerns about your order's legitimacy, we encourage you to contact us immediately, and we'll be happy to assist you.

We appreciate your patience and understanding, and we hope that your order will arrive soon. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to help you.

Best regards,

Elle

Customer Service Representative at CrepsUK

Réponse de CrepsUK

11 mai 2023

Dear Rushil,

Thank you for taking the time to provide feedback on your recent purchase from our store. We're glad to hear that you're pleased with the shoes, but we're sorry to hear about the issues you experienced with the box.

We apologize for any inconvenience caused by the box arriving in a half-broken state. We strive to ensure that all orders are delivered in perfect condition, but it appears that your box may have been damaged in transit. We'll take steps to improve our packaging to prevent similar issues in the future.

Regarding the weird sticker you mentioned, we're sorry for any confusion this may have caused. We're not sure what the sticker could be, but we'll look into it and take the necessary actions to ensure that it doesn't happen again in the future.

Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to assist you further.

Best regards,

Elle
Customer Service Representative at CrepsUK

Réponse de CrepsUK

28 mars 2023

Dear valued customer,

We apologize for any inconvenience caused by the delay in the response to your email. We understand that you are concerned about the tracking of your order and we would like to assure you that we take every customer's concerns seriously.

After reviewing your order history, we noticed that you requested to cancel the order and we processed the cancellation as requested. As a result, we were not able to provide you with a tracking number for your order as it was not shipped.

We apologize if this was not made clear in our previous communication and we would like to offer our sincere apologies for any confusion or inconvenience caused. We value your business and hope to have the opportunity to serve you in the future.

If you have any further concerns or questions, please don't hesitate to contact us.

Best regards,
CrepsUK Team