Cru Wine is exceptional. Their depth of knowledge is immediately apparent, and they have an impressive ability to source hard-to-find wines. Iain is deeply knowledgeable!
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Lisez les avis des autres
I don’t consider myself very knowledgeable of wine, but Greg of Cru wine has always been able to deliver his expertise in an engaging, relaxed and enjoyable manner. He always has a story to tell about... Voir plus
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I bought some wine from these people years ago, they have been spamming me ever since. I have tried to unsubscribe repeatedly but nothing works! They ignore all my emails asking them to stop spammin... Voir plus
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I have been using Cru Wine for over four years now. What's compelled me to write this review is the consistent, responsive, professional and genuine customer service received from a number of their em... Voir plus
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À propos de l'entreprise
- Caviste
- Magasin d'alcool
- Service de finances alternatives
- Conseil en investissement
- Cave à vins
- Grossiste en vins
À propos de Cru Wine
Écrit par l'entreprise
At Cru Wine, we believe fine wine is for everyone.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
Coordonnées de contact
75 Grosvenor Street, Mayfair, W1K 3JS, London, Royaume-Uni
- 0203 925 4526
- clientcare@cru-wine.com
- cru-wine.com
4,5
Excellent
75 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cru Wines are a brunch of…
Cru Wines are a brunch of knowledgeable, dedicated wine buffs who find new less known wines and give great customer service!
14 juin 2024
Réponse de Cru Wine
Thank you for your wonderful feedback on the team Per, great to hear you are enjoying your Cru Wine experience!
The Cru Wine Team
Brilliant
Brilliant
Great customer care.
I felt they were knowledgeable and my senior private client manager was excellent
6 juin 2024
Réponse de Cru Wine
Thank you for sharing your thoughts Robert, it's lovely to hear the team are looking after you and sharing their advice.
The Cru Wine Team
Great customer service and very…
Great customer service and very transparent financial management.
22 mars 2024
Avis spontané
Good prices, prompt delivery, bombproof packaging.
Competitively priced, delivered promptly, very well packaged. Excellent customer relations. Thank you.
21 mars 2024
Réponse de Cru Wine
Thank your for feedback Jan, much appreciated and glad to hear Alex looked after you well!
The Cru Wine Team
Wine for wine lovers!
Fantastic and professional team with great experience in the market!
4 mars 2024
Réponse de Cru Wine
Thank you for your kind words Alessandro, fantastic to hear that Joe is looking after your wine needs!
You cannot go wrong - selection and price!
Whether you're a seasoned wine connoisseur or just starting out, you can trust Greg to not only have a selection that won't disappoint, but also to give you white glove service. I ordered a ton of wine for a private party and his selection wowed the picky crowd. He's my go-to wine guy now. Superb.
5 janvier 2024
Avis spontané
Réponse de Cru Wine
Thank you for sharing such kind words Laura, its great to hear that the wines went down well at your party too!
Réponse de Cru Wine
Thank you for your kind words Michael, I will be sure to pass your comments across to the team.
Excellent wine buying service
Excellent wine selection, price and follow-up sales and In-Bond delivery process.
26 janvier 2024
Réponse de Cru Wine
Thank you for your kind words, glad our team have given you a positive purchasing experience!
Godd advise and excellent prices are important in this highly competitive market
Generally, polite, knowledgeable coverage. I have found Declan's research exceptional. But importantly, price is extremely important to me, and sadly, I bought a lot of Piedmont wine last year that is from 10 to 20% under water. I am not happy about that but do understand that the market has been very soft.
Thirdly, your operations staff have been very friendly and provided excellent service. Much appreciated.
30 janvier 2024
Réponse de Cru Wine
Thanks George, great to hear we've provided you with a great service, especially during the market downturn.
Réponse de Cru Wine
Thank you for sharing your views Martinus and glad to hear that Matt's regular updates are proving useful to you!
The Cru Wine Team
As always exceptional advice and…
As always exceptional advice and understanding of a clients requirements.
20 janvier 2024
Réponse de Cru Wine
Thank you for sharing such lovely feedback Malcolm, glad to hear the team's advice is helping you!
Excellent account managers who are…
Excellent account managers who are helpful and knowledgable, brilliant communications and efficient service for buying, transferring and bringing me first to market offers.
The online account isn’t the most sophisticated, but certainly does the job.
3 juillet 2023
Réponse de Cru Wine
This is lovely to hear Rachyeta, thank you so much for taking the time to share your wonderful comments on the team, it's fantastic to hear that you are benefitting from their advice and service.
Thanks,
The Cru Wine Team
Declan is doing a really great job.
20 janvier 2024
Réponse de Cru Wine
Thank you for sharing your feedback Martin, we think he's great too!
knowledgeable and professional
24 janvier 2024
Réponse de Cru Wine
Great to hear the team are providing a great service for you
Customer Service
A difficulty with the checkout on the website was quickly followed up with polite, concise and relevant personal communication which entirely resolved the issue.
14 décembre 2023
Excellent service
21 décembre 2023
Great customer service
Great customer service. My payment was incorrectly parked. I emailed them and issue was resolved within a couple of hours. Will definitely use again. Prices also very fair
21 décembre 2023
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