I have been using Cru Wine for over four years now. What's compelled me to write this review is the consistent, responsive, professional and genuine customer service received from a number of their em... Voir plus
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I placed an order for a case of wine on Monday 10th August, acknowledge the following day. On pm Friday 14th August I was advised the wine was out of stocked and offered a refund or an exchange for an... Voir plus
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I would give the strongest rating to Cru. At a time of widely ranging customer interest and pricing of fine wines, they have given me a unique strategy, excellent service, detailed support when ever I... Voir plus
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Generally, polite, knowledgeable coverage. I have found Declan's research exceptional. But importantly, price is extremely important to me, and sadly, I bought a lot of Piedmont wine last year that... Voir plus
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À propos de l'entreprise
- Caviste
- Cave à vins
- Conseil en investissement
- Grossiste en vins
- Magasin d'alcool
- Service de finances alternatives
À propos de Cru Wine
Écrit par l'entreprise
At Cru Wine, we believe fine wine is for everyone.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
Coordonnées de contact
75 Grosvenor Street, Mayfair, W1K 3JS, London, Royaume-Uni
- 0203 925 4526
- clientcare@cru-wine.com
- cru-wine.com
3,9
Bien
79 avis
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knowledgeable and professional
24 janvier 2024
Réponse de Cru Wine
Great to hear the team are providing a great service for you
Customer Service
A difficulty with the checkout on the website was quickly followed up with polite, concise and relevant personal communication which entirely resolved the issue.
14 décembre 2023
Excellent service
21 décembre 2023
Great customer service
Great customer service. My payment was incorrectly parked. I emailed them and issue was resolved within a couple of hours. Will definitely use again. Prices also very fair
21 décembre 2023
Great team
Been buying wines through cru wines for over a year. Always had great service. The recommendations are usually spot on. I use in conjunction with a wine searcher subscription and it's opened up the world of wine considerably for me.
13 octobre 2023
Avis spontané
Réponse de Cru Wine
Thank you Dean for such lovely feedback and fantastic to hear how beneficial our recommendations have been to you.
Best wishes,
The Cru Wine Team
Cru Wine is the best in the market
Cru Wine is like no other company, it delivers detailed and personalised wines to enjoy and invest in. Their online portal is easy to navigate and track, whilst the customer service and ease of communication is unrivaled in my opinion. Thanks to Joe especially
19 septembre 2023
Avis spontané
Excellent service
Excellent service - efficient and knowledgeable.
Great selection of offers on the wines I’m interested in……as well as quite a few I’m discovering for the first time.
31 juillet 2023
Avis spontané
Known the guys at wine cru for a…
Known the guys at wine cru for a while... First people to think of when getting an exceptional gift for a good friend, would highly recommend and great service as always, thanks again guys
20 juillet 2023
Avis spontané
Réponse de Cru Wine
Thank you for taking the time to share your thoughts Steven, fantastic to hear you're delighted with the service we provide
I have been using Cru Wine for over…
I have been using Cru Wine for over four years now. What's compelled me to write this review is the consistent, responsive, professional and genuine customer service received from a number of their employees during this time. In any changing, and growing, industry you search for those you can trust. From what I can see is they're listening to customers and, quite honestly, putting the customer first. Thank you.
31 mai 2023
Avis spontané
Réponse de Cru Wine
Thank you for your extremely kind words, we really appreciate you sharing your thoughts.
The Cru Wine Team
Great option for wine investment
Great option for wine investment. Very knowledgeable and easy to deal with.
13 juin 2023
Avis spontané
Go to place to purchase fine wine
Amazing selection, competitive pricing and excellent customer service. Cru Wine is my go to place to purchase interesting wines.
6 juin 2023
Avis spontané
Commendable
Delighted with service from the new Head of Private Clients. Friendly, helpful, reliable advice and recommendations that can be trusted. Commendable.
1 juin 2023
Avis spontané
1st Class
Very slick service from these guys. Offerings are atthe higher end of the wine world but the selection is always interesting. Joe has looked after me for years and delivers a first class service.
1 juin 2023
Avis spontané
A wonderful young company
A wonderful young company, putting customers at the heart of what they do. The platform needs to mature in order to match bigger competitors but I’m sure this will come with time.
1 juin 2023
Avis spontané
Great company to deal with
Great company to deal with, super communication, market leading prices, storage facilities - what more do you want.
31 mai 2023
Avis spontané
Very efficient contact.
29 mai 2023
Great portfolio set-up experience
From initial contact through to becoming a new client, the experience provided by Cru Wine has been excellent. It's impressive to see how Matt approaches wine from both the angles of a sophisticated financial investor and as a wine lover and collector. Can't wait to see the portfolio grow in time and start delivering returns, I'm confident the wines selected will do well and that I'll learn a lot along the journey!
19 mai 2023
Avis spontané
Réponse de Cru Wine
Thank you for your lovely review, really wonderful to hear how efficient Matt has been for you and will pass on your kind words.
Best wishes,
The Cru Wine Team
Proactive
Very proactive and professional. Great selection of wines as well at competitive pricing.
18 mai 2023
Réponse de Cru Wine
Thank you so much for your feedback, it's great to hear how happy you've been with our service and our team.
Best wishes,
Cru Wine
Corrected review
Further to my comments late last year I am now a much happier man. The response from the CruWine team (Jen Ford) has been quick and decisive. The data I requested have been provided and now make it a true investment portfolio, worthy of comparison with other investment portfolio's.
With the added benefit being in a sector linked to Luxury (doing well) and if it fails to give proper returns you can drink it and be merry..
8 février 2023
Avis spontané
Réponse de Cru Wine
Hi John,
We really appreciate you taking the time to give us such lovely feedback and it's great to hear that you've now got all the information you need. If there is anything we can do to help to continue to give you the best overall experience please do not hesitate to reach out and let us know.
Best wishes,
The Cru Wine Team
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