I have been using Cru Wine for over four years now. What's compelled me to write this review is the consistent, responsive, professional and genuine customer service received from a number of their em... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I placed an order for a case of wine on Monday 10th August, acknowledge the following day. On pm Friday 14th August I was advised the wine was out of stocked and offered a refund or an exchange for an... Voir plus
L'entreprise a répondu
I would give the strongest rating to Cru. At a time of widely ranging customer interest and pricing of fine wines, they have given me a unique strategy, excellent service, detailed support when ever I... Voir plus
L'entreprise a répondu
Generally, polite, knowledgeable coverage. I have found Declan's research exceptional. But importantly, price is extremely important to me, and sadly, I bought a lot of Piedmont wine last year that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Caviste
- Cave à vins
- Conseil en investissement
- Grossiste en vins
- Magasin d'alcool
- Service de finances alternatives
À propos de Cru Wine
Écrit par l'entreprise
At Cru Wine, we believe fine wine is for everyone.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.
Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.
Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.
Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.
Coordonnées de contact
75 Grosvenor Street, Mayfair, W1K 3JS, London, Royaume-Uni
- 0203 925 4526
- clientcare@cru-wine.com
- cru-wine.com
3,9
Bien
79 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Superb job!
Although I have quite a lot of experience drinking wine, I don't have the knowledge to determine which wines are good investments. Over the past 4 years the team at Cru Wine has been doing a superb job in selecting, buying, storing and selling wines from different regions and countries, resulting in a very good performance. At the same time the information, given by the experts working at Cru Wine, is so much more fun to read than financial statements of companies!
4 août 2022
Avis spontané
Réponse de Cru Wine
Thank you Peter, we really appreciate that you've taken the time to give us some great feedback and happy to hear you're enjoying your fine wine journey with us and our informative reviews!
5/5 service
Communication was great throughout, delivery was speedy and arrived as promised. Couldn’t ask for more.
17 décembre 2021
Avis spontané
Excellent service
Excellent service, on time and they listen to customers. Cannot recommend enough. And yes, this is a genuine review.
11 novembre 2021
Avis spontané
Réponse de Cru Wine
Dear Parvaneh,
It is our pleasure to have you among our clients, thank you for your feedback!
Great wine company
Great wine company.
Fast delivery and excellent wine. I will definitely be using you guys in the future!
1 juin 2021
Avis spontané
Réponse de Cru Wine
Hi Alice,
It is our pleasure to have you among our clients, thank you for your feedback!
NO~ NO GOOD SHOP! CANCEL MY PURCHASE.
I haven't been able to contact you for more than two weeks. So
I want to cancel my purchase.
Check your e-mail first and work hard! Lazy man!
It's the worst store
4 mai 2021
Réponse de Cru Wine
Dear Kyudae Jo,
We are really sorry to hear of your disappointment, we have checked with our sales team what happened here who have already contacted you again.
As we have already discussed with you, the misunderstanding was about the delivery of wines to Korea. Our sales team was waiting for your preferred delivery method to help you with the most cost-effective solution.
We really appreciate your feedback, we take it very seriously and use it to improve our services further.
Best regards,
Cru Wine
A bold new logo and rebranding for a…
A bold new logo and rebranding for a fast growing investment management company. A great team with a depth of industry specific experience. A vital diversification strategy which must be part of any portfolio. The online platform provides useful and immediate reporting.
25 avril 2021
Avis spontané
Réponse de Cru Wine
Hello Antony, thank you for your kind review, we are happy to have you among our Clients!
For years I have been an investor with…
For years I have been an investor with Cru Wine and I am very satisfied about the investment performance as well as the service I get from Cru Wine.
I can highly recommend this company if you are looking for an alternative investment like wine or whisky.
Annette Schokking
20 avril 2021
Avis spontané
Réponse de Cru Wine
Hi Annette,
It is our pleasure to have you among our clients for many years, thank you for your feedback!
Fantastic
Fantastic, exciting company - we've made great returns over the 5 years or so that we've been customers/investors and have learned a great deal. Very slick experience and excellent service. Thank you!
3 mars 2021
Avis spontané
Réponse de Cru Wine
Thanks for your review, we are happy to have you among our Clients!
Great Service
5 stars for a great product and amazing service. I’ve used Cru Wine to diversify my portfolio into alternative assets, very happy with the returns over the years. They have a wonderful customer service team and provide education on the wonderful world of wine. Would highly recommend!
2 mars 2021
Avis spontané
Réponse de Cru Wine
Thanks for your review, we are happy to have you among our Clients!
Excellent wine and clever subscription
Excellent choices of high quality wines. I really liked their monthly subscription plans on their wine shop where they send you samples of different wines each month and you can cancel or pause anytime.
2 mars 2021
Avis spontané
Réponse de Cru Wine
Thanks for your review, we are happy to have you among our Clients!
Excellent service and great process
Excellent service and great process! Will definitely buy from them again.
2 mars 2021
Avis spontané
Réponse de Cru Wine
Thanks for your review, we are happy to help you in the future as well!
Top class service
A great business and top class customer service. Knowledgeable consultants and excellent response time and on delivery. I would highly recommend.
2 mars 2021
Avis spontané
Réponse de Cru Wine
Thanks for your review, we are happy to have you among our Clients!
Réponse de Cru Wine
Thanks for your review, we are happy to have you among our Clients!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.