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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent quality, sturdy poles and fixings. Prompt delivery. One fixing backplate was dented, but after sending an email and photo of the damage, a replacement was dispatched without delay.... Voir plus

Noté 2 sur 5 étoiles

2 October: I ordered a sample track, attracted by the advertised delivery time of “2–5 working days”. I was keen to get started, having already bought curtains and looking forward to hangin... Voir plus

Noté 5 sur 5 étoiles

We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... Voir plus

Noté 5 sur 5 étoiles

In the last few years I've bought 8 pole kits from Curtain Pole Store. All were well priced and delivered promptly. Although the quality has been generally good, one of the kits had a manufacturin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de garnitures de portes et fenêtres
  2. aussi dans
  3. Magasin de rideaux et stores

Écrit par l'entreprise

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

410 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(410)

91 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Clear, efficient and courteous

I needed new curtain pole(s) for a bay window and with heavy curtains. Curtain Pole Store were fantastic throughout: Their clear website and general specifications made choices easy to manage. Very prompt delivery of the ideal product. Due to a slightly unusual wall layout, I needed some extra items in the following days and all arrived promptly. My queries were handled efficiently and courteously. Overall this company and its products are exemplary in all regards and I shall use them whenever I need curtain poles.

17 avril 2025
Noté 5 sur 5 étoiles

Fantastic and efficient

I needed new curtain pole(s) for a bay window and with heavy curtains. Curtain Pole Store were fantastic throughout: Their clear website and general specifications made choices easy to manage. Very prompt delivery of the ideal product. Due to a slightly unusual wall layout, I needed some extra items in the following days and all arrived promptly. My queries were handled efficiently and courteously. Overall this company and its products are exemplary in all regards and I shall use them whenever I need curtain poles.

8 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Quality product

Ordering process was easy, delivery swift. The goods were very well packaged and the finish of the wrought iron pole and fittings were exemplary. Sound attention to detail. Looks like a powder coated finish. I wanted a quality, refined look without it being forced, and this item delivered. High quality product, not cheap, but, I'd buy again. Made in England and they look chic and refined in my garden office!

24 avril 2025
Noté 5 sur 5 étoiles

Good quality curtain pole

I ordered a curtain pole from this amazing company a couple of weeks ago and it arrived the very next day! I was very surprised. The pole was very well packaged and we are very pleased with it. It was easy to put up and it looks great.

22 avril 2025
Noté 5 sur 5 étoiles

It is a good quality curtain pole…

It is a good quality curtain pole although would have liked male and female connectors built into the pole for joining the two halves. The advice is to cut the pole where it joins in the middle but more sensible to cut at the ends as the finials cover the cuts and as mentioned if you have in built connectors in the middle it makes things easier. Screw for joining the two halves is not very good plus you have to be very precise drilling new hole.

22 avril 2025
Noté 5 sur 5 étoiles

100% happy

Excellent service, competitive prices,fast delivery although the package was damaged during shipping even though the goods was well packaged i noticed one of the brackets was damaged, after a quick email reporting the matter a replacement arrived foc the next day.

will be using again in the near future

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

The curtain poles I bought are really…

The curtain poles I bought are really good, plain and simple (as I ordered) and a good price.
They were quick to post, and good effective communication, no hesitation to order from them again in the future when I redo another room. Thanks

11 avril 2025
Noté 5 sur 5 étoiles

FINE POLE

The pole was very securely packaged and delivered safely. It was exactly what we wanted. Very Good.

11 avril 2025
Noté 1 sur 5 étoiles

Shocking returns service…

The curtain pole is a good standard however when I tried to return some items I have had no response whatsoever, despite emailing twice. Shocking service.

The correct process and email address was followed. I have just sent everything on to you - again.

13 mars 2025
Logo de Curtain Pole Store

Réponse de Curtain Pole Store

Dear Lesley,
We are very surprised to read your review, as customer service is of paramount importance to us.
If you have not received a response, it is possible that either the incorrect email address was used, or your order number was not included in the email, which is essential for us to quickly identify and address your inquiry.
Please use our inquiry form to send us a message about the order as this will be directed immediately to our return team.

*Update- We wish to inform you that your email has been received. We have determined that your specific communication was initially filtered due to its classification as suspicious.
Please be assured that this matter is currently under investigation. To ensure seamless communication, we recommend that you correspond with us directly via email rather than through Trustpilot, as the latter may affect the delivery of your messages.

Sincerely,
Curtain Pole Store

Noté 5 sur 5 étoiles

Great Service

Very efficient and easy ordering system. Excellent on delivery. The pole has been checked and everything fine, just waiting for the fitter to do the job. Having worked for 25 years as Head of a Soft Furnishings Department I know quality of goods and service is so important. Will always use again in the future. Christine

11 avril 2025
Noté 1 sur 5 étoiles

Ridiculous returns system

We ordered a 240cm curtain pole but on arrival realised the wood didn’t match the rest of our furniture as closely as we had hoped. The curtain pole was still in its original box, completely unopened. When trying to return we were told we would have to arrange this ourselves and at our own expense; the parcel was too large for most standard delivery/returns companies and the cheapest available courier option was over £40. So in order to get a refund on our £50 curtain pole we were expected to pay £40 of our own money, making the entire process not worth it. Would advise against using this company if you think there is any chance you may need to return the product. The system is completely nonsensical.

11 avril 2025
Avis spontané
Logo de Curtain Pole Store

Réponse de Curtain Pole Store

Dear Jake,

Our terms of return specify that customers are responsible for arranging returns through their own courier. We offer a sample service designed to allow customers to assess the color of the pole set before making a purchase; utilizing this service could have helped you avoid ordering a pole set that does not complement your interiors.

Therefore, considering the availability of our sample service, a negative review based on return expenses may be unwarranted.

In addition, the cost of returning a 120cm parcel is approximately £8-£12 if you use a reputable company. The claim of £40 has been made to damage our reputation.

Sincerely,
Curtain Pole Store

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