Excellent quality, sturdy poles and fixings. Prompt delivery. One fixing backplate was dented, but after sending an email and photo of the damage, a replacement was dispatched without delay.... Voir plus
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Lisez les avis des autres
2 October: I ordered a sample track, attracted by the advertised delivery time of “2–5 working days”. I was keen to get started, having already bought curtains and looking forward to hangin... Voir plus
We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... Voir plus
In the last few years I've bought 8 pole kits from Curtain Pole Store. All were well priced and delivered promptly. Although the quality has been generally good, one of the kits had a manufacturin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.
Coordonnées de contact
4,5
Excellent
410 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I required a 4 meter pole and the Curtain Pole Store added a new length of 4.8 meters as an option on their website. A nice proactive approach. This is a stunning curtain pole.
I required a 4 meter pole and the
9 juin 2025
Swift delivery of a high quality…
Swift delivery of a high quality product reasonably priced
30 mai 2025
Easy to make the purchase
Easy to make the purchase. Great price for a great product. Very quick turnaround from ordering to delivery. Would use again.
21 mai 2025
Great quality, look fab and add something special.
Great choice of curtain poles, finials, rails etc.
The order process is easy and the delivery has always been nice and quick.
Great quality, look fab and add something special to a room, thank you.
30 mai 2025
Excellent Customer Service!🤗
30 mai 2025
Large selection of curtain poles competitively priced.
Large selection of curtain poles competitively priced. Delivery within 2 days with goods well packaged. In my case pole fittings and fixtures were sent in a separate delivery.
30 mai 2025
Delivery was not complete but you got…
Delivery was not complete but you got everything sorted and delivered correctly
Very good communication from curtain pole
Would recommend their services
30 mai 2025
Fast delivery and good quality product
19 mai 2025
Absolutely 5 star
Absolutely 5 star for 1) great communication of the order process from start to finish 2) quality of pole is outstanding 3) delivery was prompt and arrived in great condition. 4) great value - l would certainly purchase from this company again without any hesitation.
9 mai 2025
Perfect service and quality curtain poles
Excellent variety. Easy to order. Very speedy delivery. Excellent quality.
9 mai 2025
I placed an order on 18/03/25 still waiting!!!
I placed an order on 17/03/25. I am still waiting for the order, initially lots of email exchanges about sorry item was not in stock, due xx date. Then we can’t get is there another style, then sorry your email went to junk, then some helpful discussion on best alternative, then awaiting stock. Was advised would be despatched on 2/05/25. Nothing has arrived, no communication & now no response to emails. I appreciate this is a family business and I have tried to be accommodating and supportive but all communication stopped and I have no clue what is happening.
Update 12/05
Since posting this review I did receive a response - an immediate refund was issued, no explanation why. For me it wasn’t the waiting it was the radio silence when the curtain was clearly not despatched. It is disappointing I had to post a review to obtain a response. I was happy to wait now I feel 2 months have been wasted and I need to start all over again.
11 mai 2025
Avis spontané
Réponse de Curtain Pole Store
Dear Bev,
Thank you for taking the time to leave a review.
We were very sorry to learn of the significant issue concerning the bay pole you ordered. As we explained via email, we have encountered considerable difficulties with our supplier regarding this particular product.
The delivery dates provided to us have been subject to frequent changes, which has regrettably led us to suspend accepting new orders for this item.
As you may recall, we offered you an alternative, superior bay pole kit at no additional cost, but understand that this option was not suitable for your needs.
As a family-run company, we are committed to ensuring customer satisfaction, and we can assure you that we have not intentionally ignored your emails. It is possible that some correspondence may have been sent over a weekend, resulting in a response on the next working day.
Given the ongoing unreliability of our supplier's delivery schedule, which we appreciate is unacceptable for you and also for ourselves, your order has now been cancelled and a full refund processed.
We sincerely apologise for the inconvenience this situation has caused.
Kind regards,
Manny
Curtain Pole Store
Update 12/05
Dear Bev,
Please accept our sincere apologies for any oversight that led you to feel ignored. We were actively working to obtain a delivery timeframe from our supplier. However, it has now been determined that the specific pole you require will not be available in the near future, which is why your order was refunded.
While we understand your decision to leave a review, we do feel it may have been made prematurely. We had been diligently working to provide you with detailed information tailored to your window specifications. Furthermore, we offered an alternative product, which was unfortunately declined.
Curtain Pole Store
Excellent service
Excellent service! Delivered next day - no fuss - just clean efficient service. Well done!
2 mai 2025
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