They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Voir plus
L'entreprise a répondu
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Voir plus
L'entreprise a répondu
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excellent
266 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service.
Great service.
Wish we’d done it years ago, waking up with aches and pains a thing of the past.
Very happy with our new mattress.
23 janvier 2025
Good communication
Although it arrived slightly later than initially thought, it was only two days and the communication regarding this was excellent. Mattress is very comfy (memory foam, firm). Would highly recommend!
16 janvier 2025
Took alot longer than we were told did…
Took alot longer than we were told did not get good update just got told to wait
8 janvier 2025
Perfect mattresses
The mattresses we ordered are perfect.
Correct size and both are so comfortable.
The company were brilliant to deal with both by email and phone.
Would highly recommend.
5 décembre 2024
We had a custom made mattress made for…
We had a custom made mattress made for our son's small box bedroom and it fit perfectly, really good quality would highly recommend this company
5 décembre 2024
Really happy with the mattress and the…
Really happy with the mattress and the service and help with sizing it’s fits the caravan perfectly 😊
14 novembre 2024
Quick service and delivery but got the…
Quick service and delivery but got the measurements wrong first time but quickly sorted out and mattress very comfy 😀
19 novembre 2024
Overall
Overall, my experience with Custom Mattress from custom-mattress.co.uk was mixed. The process of ordering custom mattresses was straightforward, and I appreciated the hand-drawn sketch for size confirmation. The mattresses were comfortable, and the included removable cover was a nice bonus. However, delivery scheduling could be improved, as I faced issues with the timing. Service and product were satisfactory, earning a solid three stars.
11 novembre 2024
Avis spontané
Waited almost a month for matress
Waited almost a month for matress, in the end it appears the delivery company lost the original matress, no discount or reduced price offered after this
13 novembre 2024
Great service
Great service. I had an email to confirm the size. The mattress is excellent quality.
12 novembre 2024
Mattress 5 stars, communication, a little delayed
I wouldn't say communication was great, a little delayed, messaged me to say it's in production, when in fact it was in my house 😁
Mattress itself we can't fault, needed to shorten a double mattress to fit a particular gap in my daughters bedroom. Delivery great, and not overly heavy, fits perfectly and daughter is happy, that's good enough for me 😊👍
9 novembre 2024
Avis spontané
Brilliant
Brilliant come exactly the right size, in the time stated and very comfortable, will use again when I need my next one
25 octobre 2024
Excellent communication with this…
Excellent communication with this company and speedy delivery. Our mattresses are excellent and fit really well. We had a difficult size for one of our motorhome mattresses, but Custom mattresses made our mattress exactly the size and shape that we needed. Would definitely recommend.
16 octobre 2024
Excellent efficient service
Excellent efficient service. Product is spot on and fantastic. My daughter loves the comfort with the new mattress
8 octobre 2024
Réponse de Custom Mattress
Hello, Nicky!
Thank you so much for your kind review! We're thrilled to hear that you had an excellent and efficient experience with our service, and that your daughter loves the comfort of her new mattress.
Your feedback is greatly appreciated, and if you ever need any assistance or have any questions in the future, feel free to reach out to us. We're always happy to help!
Kind regards,
The Custom-Mattress Team
My mattress was left outside on a day I…
My mattress was left outside on a day I requested it wasn’t, mattress missing and no longer getting a response.
8 octobre 2024
Réponse de Custom Mattress
Hi, Alice!
Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced.
Upon reviewing the details, we can confirm that your mattress was dispatched on a Friday using a next working day service. Unfortunately, the courier unexpectedly attempted delivery on a Saturday, which was outside of the day you requested. You should have received a text notification regarding this delivery attempt.
As discussed in our previous phone and email conversations prior to this review, we are actively looking into this matter. We’ve already provided the proof of delivery, which you have confirmed is your property.
To assist us in raising a dispute with the courier, if you believe that the item may have been taken by someone else, we recommend reporting the issue to your local authorities as a possible theft using the brief survey provided to you.
We have provided the link to report this, however we have yet to receive this information from you.
If the item is located or any further updates arise, please do let us know right away. We appreciate your cooperation and understanding as we work to resolve this matter as quickly as possible.
Thank you again, and I look forward to hearing from you.
Kind regards,
The Custom-Mattress Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.