Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Voir plus
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Lisez les avis des autres
I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Voir plus
L'entreprise a répondu
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Voir plus
L'entreprise a répondu
A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Voir plus
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À propos de l'entreprise
- Chauffagiste
- aussi dans
- Électricien
- Entrepreneur spécialisé dans les systèmes de CVC
- Fournisseur de systèmes de climatisation
- Ingénieur gaz
- Plombier
Écrit par l'entreprise
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Écrit par l'entreprise
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Coordonnées de contact
9 Somers Road , CV22 7DB, RUGBY, Royaume-Uni
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Excellent
5 k avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Custom Heat & Cool
We really appreciate you posting this review. Reliability and professionalism are exactly what we strive for, so it's genuinely pleasing to hear that's been your consistent experience with us. We look forward to being there whenever you need us.
The Custom Heat Team
The engineer arrived on time and did a…
The engineer arrived on time and did a full service , thank you for your swift response
6 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived on time and that we were able to respond quickly to get your service carried out. We look forward to helping you again in the future.
The Custom Heat Team
on time quiet
on time quiet Tom always very pleasant and answers any queries I have thankyou
6 octobre 2026
Réponse de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that Tom was pleasant, punctual and happy to answer your questions. We'll be sure to pass your kind words on to him.
The Custom Heat Team
I have had a difficult year and it was…
I have had a difficult year and it was great that I was contacted early about the service of my boiler.Thank you.
6 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you taking the time to leave this review, especially during what sounds like a challenging year. We're glad that our proactive contact about your boiler service could make things a little easier. We hope things improve for you, and we're always here whenever you need us.
The Custom Heat Team
5th boiler service,5 different…
5th boiler service,5 different engineers all very professional courteous and clean,it is important when booking an engineer that they turn up on time,no complaints whatsoever thank you.
12 octobre 2026
Réponse de Custom Heat & Cool
What a wonderful review to receive — thank you for taking the time to write it. Five services with five different engineers, all arriving on time and leaving a great impression, is something we're genuinely proud of. Consistency across the whole team is something we work hard to maintain, and it's brilliant to know that comes through every visit.
The Custom Heat Team
Very professional and very efficient…
Very professional and very efficient service of the boiler.
28 septembre 2026
Avis spontané
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler service was handled professionally and efficiently — that's exactly the standard we always aim for.
The Custom Heat Team
Excellent boiler installation
Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of dust behind. Couldn’t have gone smoother, and nice guys too. Brecon.
9 octobre 2026
Avis spontané
Réponse de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the installation went so smoothly, finished ahead of schedule, and that everything was left spotless afterwards. We'll make sure Tynon and Ty know how pleased you were.
The Custom Heat Team
Great people facing skills
I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shout out to Isaac and the last young man whose name I forgot to ask, who made suggestions as to how I could ensure most heat in my lounge.
7 octobre 2026
Réponse de Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share such detailed feedback. It's brilliant to hear that Isaac and the rest of the team looked after you so well across all three visits, and that they went the extra mile with practical suggestions to help you get the most heat in your lounge. We'll be sure to pass your kind words on to the team.
The Custom Heat Team
Efficient and polite worker
9 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our team came across as efficient and polite — that's exactly the standard we always aim for. We hope to be of service again in the future.
The Custom Heat Team
Excellent communication
Excellent communication, understanding of the issue and resolution as always from Custom Heat
8 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the communication and resolution hit the mark — and the fact that you say "as always" means a great deal to us. We look forward to continuing to be your go-to team for years to come.
The Custom Heat Team
Cheerful hardworking engineer
A very pleasant engineer who fitted boiler andworked none stopped
8 octobre 2026
Réponse de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear the boiler installation went well and that our engineer kept at it until the job was done. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Heat Pump specialists? Not in my experience.
Despite the rave reviews on Google and Trustpilot, my experience has been appalling. Scheduled an annual service of our air source heat pump which has been serviced annually by another company.
Big mistake. When we turned the heating on a few days after the 'service', it started up and....stopped. A little tepid water in the pipes from the system that couldn't make it to the rooms. Bottom line...the engineers didn't check that the heating would reach the room and HEAT.
Called them back. Return visit had lots of scratching of heads. They tried calling the office for advice but, as it was 4.30 on a Friday, nobody there. Theories ranged from the electrical controls being on the fritz to the heat exchange plates being clogged up or even calcified (we're in a soft water county). I had to chase the office multiple times to get some diagnosis and action plan.
Umpteen promises (after me calling them) that they'd be back in two weeks to try pressure washing the plates which would take a full day's labour (no heat for this period and my wife is disabled) but still no date confirmed. They even proposed that the exchange unit might need replacing if it's calcified but still haven't been able to come up with a cost and lead time.
Then... after being told 'no charge for the follow-up visit as it's linked to the service' I get an invoice for £70 this morning!
I called again this morning to challenge the invoice and ask what's going on. After calling first thing today, it's nearly 12 and I'm awaiting a callback/resolution from a manager but, honestly, I know it's busy season now as people turn their heating on, but, based on this experience I can't recommend anyone to rely on either engineers or central office of this supposed 'specialist' in heat pumps and feel the need to warn others.
Maybe I've just been unusually unfortunate and there are many happy customers, but winter is coming.
8 octobre 2026
Avis spontané
Réponse de Custom Heat & Cool
We're very sorry to hear about your experience and the frustration this has caused. We understand your concerns, particularly with the colder weather approaching. Our team is currently looking into this further, and someone will be in touch with you directly to discuss the matter.
Engineer arrived on time
Engineer arrived on time. Serviced boiler in good time. Excellent
8 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived promptly and got the boiler service completed efficiently. We look forward to being of service again in the future.
The Custom Heat Team
Réponse de Custom Heat & Cool
We really appreciate you taking the time to leave this review. Prompt, polite and trustworthy is exactly what we strive to be, so it's genuinely good to hear that came through. We look forward to being of help again in the future.
The Custom Heat Team
New boiler installed
I had a new boiler installed the service was excellent, good communication throughout. Chris the engineer arrived promptly was very polite, efficient and very tidy.
7 octobre 2026
Réponse de Custom Heat & Cool
What a great review to receive — thank you for taking the time to share your experience. We're really pleased to hear that Chris made such a positive impression with his punctuality, politeness and tidy workmanship during your new boiler installation. Good communication matters to us, so it's lovely to know that came through from start to finish.
The Custom Heat Team
We have used Custom Heat for several…
We have used Custom Heat for several years now aways had a professional service &very friendly engineer's cannot ask for anything more.
7 octobre 2026
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that after several years you've consistently found our engineers to be both professional and friendly — that's exactly the standard we strive to maintain. We look forward to continuing to look after your heating and plumbing needs.
The Custom Heat Team
Service Engineer
Service Engineer arrived on time, was polite and courteous, respectful to the property and was clean & tidy around the work area.
7 octobre 2026
Avis spontané
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our engineer arrived on time and left the work area clean and tidy — that respectful approach to customers' homes is something we take real pride in. We look forward to being of service again in the future.
The Custom Heat Team
Top notch service
As usual excellent service from Custom Heat. Annual boiler service done and dusted. Informed all the way date and time then a call just before engineer arrived.
7 octobre 2026
Avis spontané
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the communication worked well for you — from the advance notice of date and time through to the call just before our engineer arrived. We look forward to seeing you again for next year's service.
The Custom Heat Team
Réponse de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer did a good job on the day.
The Custom Heat Team
Turn up when he said he would done the…
Turn up when he said he would done the job nice and tidy
29 septembre 2026
Réponse de Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the job was completed on time and left neat and tidy — that's exactly the standard we always aim for.
The Custom Heat Team
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