Damian phoned to let me know he was delayed, which was not a problem but knowing was much appreciated. When he arrived he quickly got on with the job of replacing a light fitting over a staircase - an... Voir plus
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Lisez les avis des autres
Custom Heat were contracted by Hastoe Housing Association to replace the air source heat pump at our home. Unlike the previous company who held the service contract Custom Heat have kept us informed... Voir plus
L'entreprise a répondu
Rob was a lovely and friendly gentleman who answered all my questions and explained what he was doing or going to do next. Couldn’t fault the service given to service our gas boiler.
L'entreprise a répondu
We have used Custom Heat for fitting a boiler then the yearly checks. Now we are having an invertor changed for our Solar Panels. A very professional service from all staff members every time.
L'entreprise a répondu
À propos de l'entreprise
- Chauffagiste
- Fournisseur de systèmes de climatisation
- Électricien
- Ingénieur gaz
- Entrepreneur spécialisé dans les systèmes de CVC
- Plombier
Écrit par l'entreprise
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Écrit par l'entreprise
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Coordonnées de contact
9 Somers Road , CV22 7DB, RUGBY, Royaume-Uni
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The engineer who completed our boiler…
The engineer who completed our boiler service was very professional and helpful
22 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer provided such professional and helpful service during your boiler service. We're pleased everything went smoothly for you.
The Custom Heat Team
Great engineers
Great engineers, very respectful of property and relay their knowledge keeping me informed of any problems. Quick to attend when required .
15 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineers kept you well informed throughout and showed proper respect for your property. Quick response times are something we always strive for, so it's great to know we hit the mark for you.
The Custom Heat Team
Réponse de Custom Heat Ltd
Thank you for taking the time to share this feedback. It's wonderful to hear you found our service both quick and prompt - that's exactly what we aim for with every job.
The Custom Heat Team
Réponse de Custom Heat Ltd
We really appreciate you posting this review. It's wonderful to hear that we delivered both great service and the prompt response you needed. Thank you for taking the time to share your experience.
The Custom Heat Team
The annual service by Tom was very…
The annual service by Tom was very punctual and efficient with good conversations about the technical features of the boiler.
21 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Tom was punctual and efficient with your annual service, and that you enjoyed the technical discussion about your boiler. We're pleased the service went so smoothly for you.
The Custom Heat Team
it is doing very well
14 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that everything is performing well for you. We're pleased we could deliver the reliable service you needed.
The Custom Heat Team
Arrived on time for boiler annual…
Arrived on time for boiler annual service, which was thorough.
21 mai 2026
Réponse de Custom Heat Ltd
Thank you for taking the time to share this feedback. We're really pleased to hear the annual boiler service was carried out punctually and thoroughly. Reliability and attention to detail are exactly what we aim for with every service visit.
The Custom Heat Team
Ruby who serviced my boiler was very…
Ruby who serviced my boiler was very professional, friendly and made sure I was happy with the service.
20 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Ruby provided such professional and friendly service during your boiler service. We're pleased she made sure you were completely happy with everything.
The Custom Heat Team
BOILER SERVICE
Rob Halfacre arrived within the time frame given to me. He was very courteous and serviced my boiler.
I would be very happy to have him back next year. Thank you
19 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Rob arrived punctually and provided such courteous service during your boiler service. We'll be more than happy to arrange for him to return for next year's service.
The Custom Heat Team
Prompt efficient and friendly attention.
19 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you found our service prompt, efficient and friendly - that's exactly what we aim to deliver. Your kind words mean a lot to our team.
The Custom Heat Team
Good clean and tidy workmanship…
Good clean and tidy workmanship completed by a professional and friendly engineer.
Always happy to use Custom Heat and have been very satisfied with the service provided.
20 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer delivered the professional and tidy workmanship you've come to expect from us. Your continued trust in Custom Heat means a great deal to us.
The Custom Heat Team
All around excellent service
Booking was easy, engineers were friendly, prompt and quick.
20 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you posting this review. It's wonderful to hear that our booking process was straightforward and that our engineers made such a positive impression with their prompt, friendly approach.
The Custom Heat Team
My experience overall is very good
My experience overall is very good, and I have found you responsive and reliable. I give you 4 stars to keep you on your toes!
I believe I use the Rugby location/
18 mai 2026
Réponse de Custom Heat Ltd
Thank you for this lovely feedback! We really appreciate that you've found us responsive and reliable - that's exactly what we aim for.
We love the approach of keeping us on our toes with 4 stars, and yes, you're absolutely right about using our Rugby location!
The Custom Heat Team
Boiler service
Service engineer carried out boiler service efficiently and professionally.
19 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's great to hear that our engineer carried out your boiler service both efficiently and professionally. Regular servicing is so important for keeping boilers running safely and reliably.
The Custom Heat Team
Great service !
19 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's lovely to hear you were pleased with the service we provided.
The Custom Heat Team
We were first call of the day
We were first call of the day, excellent boiler service, our engineer even had protective covers for his boots so he didn't dirt the carpet.
Excellent service very professional. Booking process was easy with a confirmation call the day before.
19 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer took such care with the protective boot covers and that being first call of the day worked well for you. The confirmation call system seems to be working as intended to keep everything running smoothly.
The Custom Heat Team
3 choices
Go with the cheap online quote, go with the local professionals quote, or go with overpriced monopoly quote, up to you, but I went with the middle quote for my boiler reinstall 3 years ago, and yep no issues, thanks custom heat )
27 mai 2025
Réponse de Custom Heat Ltd
Thank you for taking the time to share this feedback. It's brilliant to hear your boiler has been running trouble-free for three years since the installation. We're pleased you felt our pricing struck the right balance between value and quality local service.
The Custom Heat Team
Friendly engineer and prompt service…
Friendly engineer and prompt service and desired outcome.
15 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer provided the friendly service and prompt response you needed to achieve the outcome you were looking for. Thank you for choosing Custom Heat.
The Custom Heat Team
We have a contract with Customs Heat to…
We have a contract with Customs Heat to look after our boiler and they never let us down.
Their prices are acceptable and we would not choose any other companies.
15 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to know our contract service has consistently delivered for you and that you feel confident sticking with us. Your loyalty means a great deal to our family business.
The Custom Heat Team
The engineer attended within the time…
The engineer attended within the time wondow I was given.
He was very polite and efficient and checked the system was working as it should after the service.
I felt he clearly knew what he was doing and would use custom heat again.
The booking porcess was also very starighforward.
14 mai 2026
Réponse de Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer was both polite and efficient, and that the straightforward booking process made everything easy for you. Knowing you felt confident in his expertise means a great deal to us.
The Custom Heat Team
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