Cwtchy Covers Avis 

Brought a cover for a Lay-Z spa Monaco.
Not really impressed.
Poles barely reach across the width of the tub.
Very expensive for what we got!

All good so far, will need to look at electric bill next quarter to see the results

I cannot question the quality of the actual material but after ordering a Waikiki 6 person set of three insulation items, we have been sent a smaller set which do not fit at all. I’ve been emailing the company - head office and Cwtchy all week and I’ve left a voicemail and called several times. No one is replying.
It’s definitely not in my nature to publicly comment negatively on companies - especially those who are uk based and seem to rely a lot on work of mouth and feedback. But I don’t know what else to do. So I’m leaving this hoping that Cwtchy seek to resolve this issue. We have used £60 in electric in a week because we don’t have the right sized covers!

We first bought hot tub wrap, lid and egg cover over two years ago. Last year bough tub base. A few weeks ago having bought a new tub needed a new pump cover for new shape pump. A tip for tub cover is spray every couple of months for added waterproofing with a tent style waterproofing spray. A big worthwhile investment as our electric running costs dropped by 66% and it only costs us £10-£14 a week keeping at constant 37 degrees temperature

Great customer services, prompt delivery and great product!

The package arrived in good time. I've yet to use the cover.

These were delivered quickly, as described, simple to install and have significantly reduced our electricity costs.

Before , the hot tub used 10kWh through the day, roughly £3.50 a day.

Now we use just 3-4kWh a day and only at the night rate at roughly 35p a day. In 20 hours the hot tub only loses between 2 and 3 degrees. So a 90% cost savings on our electricity. Best of all, they appear hard wearing and look great.

I can’t recommend them enough, we use a combination of 2 layers of 12mm foam under the hot tub, plus the Cwtchy spa cover, spa jacket and pump cover. I have already recommended them to friends and family with blow up hot tubs.

Great experience from staff quality product prompt delivery. Would highly reccomend

Very pleased with the quality of the cover, saving us pounds daily. The only reason this review didn’t get 5* is that I had to chase for an update on dispatch.

Cwtchy insulation is the best. Customer service is excellent. Not my most recent purchase, but the one before I mistakenly ordered the same item again and they contacted me to check. Was so grateful.
I have all 3 insulation items for my hot tub and it has made a huge difference to my energy usage.

I recently ordered an insulating thermal base, cover and lid for my Lay Z Spa and I'm absolutely thrilled with the products. It's clear that they are having a very positive effect on reducing the amount of heat lost from the tub - so much so that during recent heavy frost, the lid actually had frost on it even though the tub was set to 38 degrees!

I'm confident that the insulation provided will help significantly with my energy bills and help the environment at the same time!!

Thank you Cwtchy Covers!

Mixed review. I have purchased the under tub insulation base, insulation jacket and lid. The straps on the insulation jacket needed adjusting initially as it was not tight enough and this was sorted in good time. Good customer service from Karen. Mixed feelings overall. On a positive note the insulation appears to be working well and saving money which is great.

Less positive is the fact that the covers are advertised as waterproof and the lid when used in conjunction with the poles provided should stop water pooling on the hot tub underneath. It said water should run off but when it rains heavily I'm getting large pools of water underneath the cover. I've been told that the water will not effect the insulation in the base or the lid (which is a closed cell insulation) but I'm baffled by how water is getting under the cover when it's advertised as waterproof and designed so water should run off, not soak through. I've now had a response from Customer Services which said the water is seeping through the seam on the lid which will happen in heavy rainfall, and this will occur but will not damage the product or effect the performance of the lid. The wording on the website now reflects this but this wasn't the case when I made the purchase as it was described as 100% waterproof and would prevent pooling. All product webpages are now being updated so the guidance is clearer. Thank you to the customer service team for acknowledging the problem and updating their site.

I'm still slightly worried about the long term effect of rain on the insulation material inside the insulation jacket around the hot tub. Is this also going to leak water at the seam? The insulation definitely works but it's an expensive purchase and I'm concerned the rainwater might damage the insulation in the jacket after the heavy rain we get over a winter period.

I’ve been totally blown away twice by this company. I bought a hot tub cover about 18 months ago. When one of the poles broke they sent me a new set the next day FOC. I thought that was pretty good but when the cover got water inside and was only good for the tip, I called them to see what advice they could offer. They sent me a brand new cover by courier the next day FOC again. I remember when I first ordered the lid that they had received good reviews but having now been on the receiving end twice, I can only endorse what everyone else is saying. Amazing service.

Great product, I am very happy with it. The very helpful team during the purchase process.

With the bad weather and all the strikes going on part of the delivery was held up. But I contacted the team and they were able to help.

I am seriously impressed not only with the product but also the customer service. I have a Lay Z Spa Maldives I got pump cover, side jacket, lid & leather cover. I looked at these covers for about 6 months thinking about buying them because being honest they are expensive. I am a yellow sticker supermarket guy I struggle to buy anything I can’t see a guaranteed value in. I was a bit sceptical of the performance of the covers but I think with me it’s a case of your biggest sceptics will become your best customers when they’ve been converted. The weather all this week is -2c - -6c this morning. I have an off peak electric tarriff with Octopus Intelligent & now just heating during the night off peak & then turning the heater off in peak time it’s costing me under £1 a day. Just buy these covers. Spend the money, get the quality & enjoy them. You can try to do a DIY bodge job but it will probably perform & look like a bodge job. Just pay once & buy quality.

I would recommend to anyone without Cwtchy Covers to just go & buy them all. Jacket, lid, pump cover for whatever unit you have.

I also have the leather cover to go over. I feel this is another layer of protection & means with all the covers I don’t have to worry about the 2 neighbourhood cats that have been sleeping & fighting on my hot tub this week!

Just buy them, you will not regret it!

Great customer response on phone by Karen and speedy delivery of excellent looking product which will be fitted in the Spring

Amazing product, made such a difference. If there is just one comment I can make is that where the surround wraps around, if there was a bit of velcro or something to hold it flat it would be perfect. Thanks

Ordered my spa pump cover on a Sunday online, it arrived 4 days later, fits around the pump a treat, protecting it from the elements. Love it!

Fantastic customer care really appreciate the help I received thanks Karen

Well happy with what I had bought and can carry on using even through winter, I have also shared the website with friends who asked about it.