Daiahome Avis 73

Just had a pleasant chat with one of the sales people on live chat. They are very accommodating and answered all my questions. I will definitely be ordering from them.

I found just what I was looking for, the customer service was great. I love the sofa. It’s great quality.

I recently purchased a sofa from Daia and I can honestly say from start to finish the process was outstanding. Communication was fantastic and helpful in advising of timelines for delivery. Specification matched perfectly and exceeded my expectations.

I recently purchased a sofa from Daia Home based on a friend’s recommendation, and I couldn’t be happier with the experience. Despite being a small company, their communication was excellent throughout the entire process, right up until the sofa was delivered. The sofa itself turned out exactly as I’d hoped. I would highly recommend Daia Home!

Received my sofa in great time and in great conditions… easy to deal with! I am very happy with the services I receive, and the sofa.

Great family run business I recommend them and their furnishings are great to buy as very comfortable.

This is the second purchase from daia home. Having purchased a sofa for mg bar . I decided to purchase two more for my lounge after sampling the quality. I am delighted with the service and quality fron start to finish. What a great find.

The sofa’s are of great quality and there is a wide range of designs to choose from.
It is also at an affordable price and in good condition. I would recommend this company.

Received my sofa and I am very pleased with. Thank you, I love it. Also really appreciate your continuous customer support. Will definitely be recommending you to my friends and family.

Bought a sofa from here after recommendations from family member. Happy with it.

Bought a sofa off daia home and the whole process was smooth. Would definitely use them again

Great service, and great sofa. Very comfortable and honesty couldn’t fault it. Got delivered before Christmas which was a huge bonus. Would highly recommend.

Everything is great! I'm really happy with my sofa—it's both comfortable and stylish.

Back in February 2023 I ordered 2 sofas and specifically requested a non standard depth. 6 months later the sofas arrived. Daia sent a complementary foot stall by way of apology for late delivery. Different colour material and legs, however. The main issue is the depth. Not the 111cm contracted, but a mere 92cm. Both of us being around 6ft, means that they are of no comfort at all. Daia having delivered items that were not contracted, soon refused any communication. This is the worst customer experience I have ever had and at time of writing, is still unresolved.

Faultless service and best quality workmanship I've seen
My husband and I were looking for a loose cover sofa for a long time before we came across daia home. Anything decent we saw in a showroom was priced over £5000 for a 3 seater, and more or less the same online, which is frankly ridiculous.

We were about to give up when we came across daia home. They have the largest range of loose cover sofas we could ever hope to find. We had our reservations ordering without even seeing the sofa, but looking at the guarantees they offer and their feedback, we decided to go for it.

We've now had our sofa for the past 3 months and I still love looking at it. The loose cover is so beautifully tailored and the Spa linen is wonderfully soft to touch. The elegance this sofa has brought to our living room is an absolute joy. And all that for a third of the prices we were looking at before coming across daia home.

Thank you
Ellen

We are thrilled with our new sofas - they are beautiful and high quality. We would have given the sofas 5 stars, but the delivery experience and communication from Daia was extremely poor. We did not order bespoke sofas, and they took 22 weeks to deliver instead of the maximum 18 weeks. We had to chase consistently and were given numerous delivery dates, which went by. In the end, we had to liaise with the courier company ourselves, who informed us that Daia had cancelled the delivery. We then went back to Daia and they rearranged for another courier to deliver our sofas. A lovely man turned up at 7pm on Friday night (we were told 1pm) with our sofas in what was a large transit van. He had a load of other parcels to drop off and he was by himself! Thankfully my husband was able to help him. We are highly satisfied with the product now it’s here. However, I would suggest anyone ordering from Daia should do so on a credit card to safeguard the purchase, and you may well need to chase the delivery, as we did.

Well after I have just read some of the reviews on here, I have to say, I have had an excellent experience with Daiahome. I wanted a bespoke size. Every question I asked was answered promptly. I was told three months and it was approx just under that for delivery. For the price of the sofa , considering they changed the depth of it for me , was excellent value. Delivery company informed me, all the way. Two person team . And Im now sitting comfortably on the new sofa as I write this. Thank you Daiahome. I would use you again.

Beware of DH
BEWARE OF DAIA HOME (DH) I ordered 2 Darcy sofas (now no longer available, I wonder why?) with a bespoke width of 225cm on the 31 Aug 2023 and didn’t receive them until 4 April 2024, over 7 months later. Not once did DH contact me with any updates and I wasn’t informed until Christmas of the reason for the delay having continually chased them for updates.

The sofas were delivered 4 April 2024 by Proovia. As I was now furious with DH I insisted the delivery people waited whilst I unpacked the sofas – OMG! both of the sofas were completely different to the Darcy sofas ordered and the arm of one sofa was damaged with a huge indentation. All the dimensions (sizes) of the sofas were different to those advertised on the DH website for the Darcy sofa (height, depth, with and without cushions and width) baring in mind that I ordered and paid for an exact bespoke width of 225cm, one sofa was 220cm and the other 221cm). The Darcy sofa has a very distinct square shape, the sofas I received were a completely different shape, curved and sloping. The sofa frame and cushions should have had piping to emphasis the square shape and instead had flat sewn seams and to add insult to injury the sofas had the wrong legs and were brown and not black.

Also, the sofa cushions are not reversable and that is not stated anywhere on the website and I wasn’t told. The sofas received were definitely not the Darcy sofas ordered.

As advised in DH home Terms of Service I rejected the sofas but the courier Proovia refused to return them to DH. I contacted DH immediately, sent them photos and the only response from David by email was that the sofas were exactly what I ordered. Since them every form of communication – email, chat, phone message has been completely ignored. Also the sofas are very narrow to sit on. I am 5ft 4 and the back of my knees don’t touch the sofa cushion when I am sat down. The cushions are so hard it’s impossible to sit on them for any length of time.

You may wonder why I have taken so long to leave a review. First, I stupidly had faith that DH would consider my complaint (no hope and no communication) and two, the length of time it takes to seek recompense through my bank and solicitor.

Without being disparaging, do not use this company unless you want to be deprived of the sofas you ordered, money you paid and treated appallingly. I lost over £2700!!!

Also check Companies House, DH regularly change their company name, I wonder why they need to do that? Read the terms of Service they are written in such a way that DH can do exactly whatever they want with your sofas and remove all your contractual rights or so they think. We work hard to be able to have a nice comfortable home so PLEASE BE AWARE of DH!

I only added 1 star as I had to, to submit this review.

**AVOID THIS COMPANY**

Absolutely ATROCIOUS. I ordered my sofa in January 2023. After several missed delivery dates due on their side, including one cancelled by email on the evening of the day they were meant to deliver, stating the sofa had been damaged in transit - an experience other people seem to have had as well - I finally received the sofa mid December 2023. This was MORE THAN 11 MONTHS after placing the order.

I had paid extra for specific dimensions - but on arrival the dimensions were all wrong. The sofa was too high, too narrow and in places 15cm different from the item ordered.
Although I paid for extra depth the sofa was actually narrower than the regular sofa on their website.
Customer service was dreadful. I heard absolutely NOTHING back from them, despite sending emails and leaving voice messages.
Thank goodness I paid on my credit card. I have won the dispute and had a full refund from my credit card company.
I expected a comfy deep good quality sofa - and I received an item that was cheap AND uncomfortable - and waited just 2 weeks shy of A YEAR to get it.
You had to sit bolt upright on the sofa as the depth of the sofa was so narrow. It actually felt like you were tipping off. And it was sooo uncomfortable.

What’s more, the leather was very cheap and the sofa bed terrible. In actual fact the whole construction of the sofa was really poor quality. I had to take it apart to get it out of my house - and there was cheap flimsy plywood and cardboard inside - and lots of nails holding it together.

Where was thing made???

I also ordered a dining chair from them that I think they import from Italy. This was perfect.

Clearly they can import some great quality products, but who ever supplies their sofas is truly RUBBISH.

And I don't know how a company manages to survive with such dreadful customer service. Why be so bad in this day and age. It doesn't take a lot to return someone's call or email.

When I first ordered the sofa in Jan '23 I checked the reviews and they were great, I didn't look again until I actually received the sofa in the December of that year.

It seemed from October onwards the really bad reviews were there for all to see.

And there are plenty to see.

Don't be fooled by their wonderful website. Clearly something is going badly wrong.

AVOID AT ALL COSTS

11 months to get my complete sofa!
I ordered my sofa in April 2023 and received it December 2023, 8 months for one sofa. Double the 12-16 wait given when I placed my order. It was also delivered without the feet and after a number of chase emails and mistakes by Daia I was finally able to put the feet on my sofa late March - 11 months after placing my order! It was also delivered with 2 instead of 4 scatter cushions. They agreed to provide 2 with a frill edge but months after they should have been delivered said their workshop weren’t able to make them. They’re not hard to make, I asked for some of the sofa fabric so I could get the cushions made myself but they refused. They also refused to consider any discount / compensation for the terrible service described above.