Daiahome Avis 73

My friend ordered a sofa 6 months ago and hasn't had it yet
They set a delivery date so she got rid of her old sofa and on the night before the delivery day they cancelled it and moved it to another date in 2 weeks
So she has now no sofa in her living room because of this unacceptable customer service
It's the worst experience ever
I will advice all my friends to avoid them

I received my sofas 2 weeks earlier than advertised, so I'm absolutely over the moon. I was asked by daia home to write a review here and I can see why. There are some pretty bad reviews here and I'm glad I didn't see them before ordering my sofas, or I would definitely not have gone through with my purchase.

I suppose it goes to show that unhappy customers shout the loudest. Obviously I would have been furious if my sofa was as late as what some other people here say it did and I would have left bad review right away. But I was very happy with my order and never even crossed my mind to leave a feedback. I'm sure the majority of happy customers don't write a review, while 100% of the unhappy ones do.

Having seen these reviews I would still not hesitate to order from daia home again. It's not just about getting my sofas earlier than expected, it's the exceptional quality of the sofas and the service they provided.

Thanks again David and Alex. I have recommended you to all my associates. Keep up the good work and don't let the bad reviews distract you.

The delivery time far exceeded the estimate provided on the website, and there were moments of frustration due to lack of updates on the revised delivery schedule. However, whenever I reached out to Daia Home, they promptly responded. Initially, reading some negative reviews on another platform made me anxious to the point where I contemplated canceling my order.

Fortunately, I decided against it, and when the sofas and footstool finally arrived, I was relieved I hadn't canceled. I ordered two Hugo 3-seater sofas and a footstool in velvet, and I couldn't be happier with the quality. They are impeccably crafted, incredibly comfortable, and visually stunning. They truly surpass anything offered by well-known large sofa companies.

Without hesitation, I would purchase from Daia Home again. I'm already envisioning buying a sofa bed from them in the future. My advice: don't let reviews from other sites sway you. Be patient for your sofa delivery; the quality and appearance of the products more than compensate for the wait.

Thank you, Daia Home :)

I ordered a sofa from Daia and the service was completely shambolic. It took 9 MONTHS for my sofa to arrive. I constantly chased them and the customer service was appallingly. Had to chase repeatedly to get an answer. They offered me an Ottoman as compensation for the delay which never arrived and they just stopped responding to any emails or calls. Please avoid ordering from here, it really is horrendous.

The response below is categorically untrue. We agreed a monetary refund and an ottoman as compensation for the delay. Email dated 23 August 2023 from Daia reads “I can confirm that Ottoman is included in this order and we will refund the difference to your original method of payment to match current sales price”. Ottoman never arrived. Its taken 18 months to reply to my original post which about sums up the level of customer service. No idea why you are re-litigating this now.

This is my second one star review of Daia Home as I have still not received a completed order after purchasing the sofa in April 2023 - almost a year ago.

In December 2023 Daia Home delivered an incomplete sofa; the cushions were incorrect, as was the cover. They had also promised to deliver an ottoman as a gesture of goodwill for the delay I had experienced, which was not delivered with the sofa. When following up with them on these issues they told me they would deliver all the correct, outstanding items by end of Jan 2024.

In mid Jan I followed up with the team to get an update on delivery slots. Since then I have sent 7 emails as I have not had a response to a single one. It is now mid Feb and I still dont have the missing parts promised to me (that I was supposed to receive by end of Jan), and the Daia Home team is outright ignoring me. I've not had any response.

I implore anyone reading this review to not go near this company. It has been a horrendous experience and I still don't have the complete sofa I ordered.

Daia Home - if you're reading this, I'm still waiting for a response about the outstanding parts of my sofa that you promised to deliver at the end of Jan.

Whenever someone comes over, they always rave about my couch. Alex really helped me out by explaining everything about this fancy sofa, which made buying it super easy.

The only problem is that I thought it would be wider. The measurements are correct, so I guess it's my fault. I could have easily fitted the 245cm in my living room. Gutted! I think we will have to order an armchair now to fill the gap.

One last thing, I thought the legs were a little too short, so they sent me replacements free of charge. You won't get this kind of service with the big brand names. They really didn't have to send me any legs at all, and I was fully expecting to pay for them. I have already recommended them to my friends and family and my sister has placed an order with them.

Getting help from Daia Home was amazing from start to finish. We were pretty nervous about buying sofas without seeing them first, but the clear sizes and good info about what they're stuffed with helped a lot. The leather looks and feels awesome, and our 3-seater sofas and armchair are made really well. Just make sure to check if they’ll fit through your doors. We got ours in through the back garden. The delivery went super smoothly, no hitches at all.

I highly recommend them for their exceptional product quality and the genuinely helpful sales team who assisted me in selecting the perfect fabric. The only minor issue in an otherwise seamless experience was a delivery miscommunication - they arrived a day earlier than expected. Nevertheless, my sofa is fantastic, and my overall experience was very positive.

I received two Lilly sofas in January. They were of top-notch quality, and the entire buying process was seamless. In August, after using a harsh cleaning agent, I spotted a tiny area of flaky material on a cushion. It was barely noticeable, but I reached out to daia home for advice. Within just three days, they decided to construct a new cushion cover for me. Although I was content with the initial ones, they insisted on the replacement. Their customer service is genuinely unparalleled. With other companies, I've had to wrestle to address issues, but daia home was outstandingly proactive and helpful. If you're considering purchasing from them, don't hesitate. They're an exceptional company through and through, and they'll go above and beyond if any issue arises. Many thanks!

Excellent sofa and a fantastic service. I came across daia home just after I moved to Spain.

I wasn't able to find any good sofa companies in Madrid. They are either super expensive or cheap and nasty.

I contacted daia home and they said that they unfortunately couldn't send directly to Spain any longer because of Brexit. But David was kind enough to do some research for me and find out if there was anyway to get a sofa to Spain. He eventually found a removal company that can bring furniture to Spain so I placed my order for the Deco sofa.

I finally received my sofa this weekend and I'm absolutely over the moon with its quality, comfort and the unique design. It's easily the best piece of furniture I've ever purchased.

The only downside was the time it took with the removal company to bring it across to Madrid. It was very frustrating because they changed the delivery date several times. In the my sofa took around a month to get from UK to Spain. Thank you Brexit!!

I would like to thank David for app his help throughout. I know I must have been driving you mad at times, but he was always polite and helpful. I'm already planning my next purchase and I've recommended them to friends both in the UK and Spain.

Terrible experience placed an order end of May was told 12 weeks timeline. No updates or communication and had to keep sending emails for updates. After 5 months was given a delivery date, took day off work (no delivery was made). Again had to email to find out what was going on to be told the sofa was damaged and needed to be recovered thus further delay. There is no customer care and found they where just not interested. In the end I cancelled my order and requested a refund. I would never place an order with this company again due to this bad experience.

Terrible experience. Ordered and paid for a deep seated sofa in February. Delivered in August - wrong measurements. Proportions are all wrong and very narrow and uncomfortable. Company are not interested. I have engaged help of credit card company to get a refund and for company to accept a return. I will get my money back as clearly in breach of contract but now I’m being accused of fraud and theft! Do not use this company. They do not show proper bad reviews on their website.