Daipost Avis 481

Mate some people bag them but they have been good to me the communication from them letting me know customs are snavelling my stuff is great,the dudes delivering my stuff do it right so I've got nothing but good things to say about them, bloody leaves DHL express for dead🤣🤣🤣.

I had a positive experience with Daipost during a recent shipment. My parcel was held by customs which could have been a stressful situation, but the process was handled very professionally.

Thanks to Scott who contacted me with clear and detailed instructions on what documents and information were required. He responded swiftly
and kept me updated on the process.

The issue was resolved efficiently without unnecessary delays. I really appreciate his assistant throughout the process, and I would feel confident using their service again.

If I could give this company -5 stars I would - parcel is no where to be found, they keep telling me it is out for delivery but has never arrived. Said that delivery was attempted, also never happened. Said they'd email me updates, no updates received at all. I've had to call them 9 times to follow up over the last week and keep getting messed around. Appalling service, why a company like FedEx would contract them as local couriers is beyond me.

We had sent some chocolate Easter treats from England to Australia. The English courier (Evri), had incorrectly filled in the customs form, so despite me telling their agent the parcel contained chocolate 'mini eggs', she had written 'cocoa beans' on the form. It was then impounded by the Australian Bio Security authorities.
Thankfully, Erika Dapar of DAI, was excellent in her communication with me, and talked me through the process of supplying the correct information (even though by the time the problem had emerged, I could not recall exactly what was posted or its value, and I no longer had the receipt. She really was very helpful and understanding and it was through her hard work, the package was released and reached its goal. The only reason I have not given 5 stars is just in case DAI is part of the Evri group, as it was Evri's incompetence which caused the problem in the first place

Here is a more formal version:

I would like to express my sincere appreciation for the assistance provided by Scott Jala. My parcel had been at the Dai depot for nearly a month, and Scott handled the matter with exceptional professionalism and efficiency. His prompt support and dedication to resolving the issue were greatly valued. Thank you, Scott, for your outstanding customer service.

Jenny was fantastic in ensuring I receive my parcel on time. There was a change to the date of delivery of my parcel which meant it would not arrive in time for the anniversary we were going to celebrate on a cruise. Parcel arrived the next day after I emailed. Truly appreciated the assistance! Thank you!

With post on the name, I would have thought my parcels would go to my post office locker but no it was sent back no notification that it had, very hard to find information. Managed to get help was told to go to the depot which is fine, but was told to go on Good Friday closed there customer service didn’t know it was a public holiday and then I find it is connected to Aramex so no more.

Erika was extremely helpful, it is evident this company is very professional

Really impressed with how this was handled. Our package went astray, but the team took ownership, communicated clearly, and made sure it was delivered in the end. Thanks for sticking with it and getting the job done.

They attempted delivery to a specialist practice at 8pm and took the parcel back to the depo as it was unsafe to leave as we are located on a busy main road. They never attempted redelivery. We called them 1.5 weeks later and were told they could not guarantee delivery during business hours of Monday-Friday 8am-4pm.. They then redelivered it over the Easter long weekend when businesses are typically closed and at 9:45PM (??!!) and this time felt it was safe to leave it on our verandah?! We are surprised the package wasn't stolen. They seem to only deliver overnight. Absolutely bizarre.

Their system couldn’t handle address information and incorrectly converted into a date format. I reached out to enquire why the delivery got held up and provided the correct address. It’s been weeks since and they have not attempted to deliver my package at all.

Genuinely the worst delivery company ever

Angelica Canete was extremely helpful at assisting me with a mistake I had made on my parcel, she was very lovely to talk with, thankyou Angel!

Jeanette excellently dealt with my enquiry on locating a parcel and was highly communicative, swift and effective .

Had an initial issue with a parcel not being delivered, however the Customer Service Team did an amazing job of promptly returning my emails, answering Questions and assisting me in the delivery of my parcel.

Never attempted delivery. Then, I raised a case with them and tried to pick up the packages and phoned/emailed twice a week trying to get updates. Response was occasional, and non committal. After six weeks, they told me they were instructed to destroy the packages and won't accept responsibility. I'm out $500!

Scott from customer service was fabulous in finding my lost parcel and getting it delivered, thanks Scott.
As for the delivery process it was terrible my parcel took 4 days to get to Aus from the US and 4 weeks and multiple emails to travel 6 hours from Sydney, this was appalling, if I hadn’t have chased it so hard it probably wouldn’t have ever been delivered. So if you need help ask for Scott.

The worst delivery service I have ever encountered. The driver claims to attempt to deliver but then can not leave the parcel in a safe place. We have cameras and a video door bell who's footage does not lie like the driver. He has never attended our factory to attempt delivery. I have tried to work with the call centre in the Philippines to get our parcel for the past 11 days to no avail. I have also found the email address and a phone number for the head office staff - The CFO is named Brett Aitchison and his phone number is 0427 098 002 and email address is brett.aitchison @ daipost.com. The CEO's email address is mike.roberts @ daipost.com and all of the other head office staff listed follow the same format for their emails firstname.lastname @ daipost.com just in case anyone else reading this might want to try this method to get a resolution for their issue. No one from the head office has contacted me as yet even after complaining so I guess you can see how the rotten tree bears rotten fruit. I am very disappointed in the service we have received. Very much a scam company that needs to be investigated.