DAI Post Avis 

One star is too generous. A parcel for our son in Australia, dispatched from the UK via Evri on 27 August 2026, arrived in Melbourne on 5 September 2026. On 9 September, we were advised by Evri that the parcel was being held by DAI post and that receipts and photographs of the contents of the parcel were required. We do not have these but I can say with confidence that the parcel DID NOT contain any items prohibited by the Australian Government. It contains low-value snacks - crisps, biscuits and chocolate - for our ex-pat son missing a taste of home. It also contained a 250g bag of coffee beans. I have emailed DAI three times, and copied the company into my correspondence with other agencies/departments, but have not had even the courtesy of a response, let alone any advice about how to resolve the impasse. When I entered the tracking number for the parcel into DAI post's website this morning, the tracking number isn't recognised. Where is my parcel? Who knows? I feel that I am the victim of a scam and that my parcel has been stolen.

constructive and responsive
glad with the delivery and endeavour making customer receiving the item promptly

scott jala was helpful. thanks

TOTALLY SHOCKING, These guys extort customs duty for deliveries under A$1000 even when proof of value is given. They demand payment or disposal of package. They are pocketing the the payments. They are operating totally illegally, but there is nothing a company can do to get the funds back as it costs more to take it to court than the extorted payment. I have asked out delivery companies NOT to use them!!!

Very helpful.

If I could give this company zero, I would. They are thieves. The amount of times I have called, emailed, and contacted them via the website to ask about my parcel - they don’t admit fault, don’t deliver it, don’t help, or often don’t even respond. When they do it’s generic “thanks for your patience”. They’ve never delivered it - they got it in August, it’s now almost October, and never said sorry or helped me. Do not use this company. They should be shut down.

Andrew Navarra was overseeing my shipment and made the process of getting it underway a breeze. Always kept me up to date and handled all of the paperwork. Could not have done it without him.

AVOID.
This company is an absolute joke. My parcel was returned to depot due to “missing information” . I have cameras surveillance and there was no attempt at delivery. There was no card left nor was there any communication to notify me of delivery on that day. After two weeks and many calls to customer service with the same generic response and more lies and with no help from EBay I sent a formal complaint and a letter of demand to DAI. The next day my parcel was delivered at 745pm with no notifications or communication of pending delivery. EBay needs to be held accountable for knowingly ignoring the poor reputation and poor service delivery of this company and choosing to continue using this incompetent company . There should be some partial refund of postage to the buyer particularly when you’re paying $300 AUS
In future I will only purchase from EBay if they use a reputable courier

The staff at Dai Post are very helpful in responding to my queries. For example, Scott Jala whom I have requested help from has assisted me and successfully handled my requests. Thank you very much!

Excellent follow up by Andrew Navarrone from DAI, after having problems with the delivery service from SIS

While I got the package pretty soon after the original delivery attempt, I found the system for finding out more about the delivery wasn't very good. The messaging just said that my address details were incorrect, when in fact I simply wasn't home. It then didn't give me any additional information about next steps or where I could pick up my parcel. I would end up having to go through a messaging system, where I wouldn't get a response for 2 days. I feel the tracking system needs better messaging and more reassurance about the process of receiving your parcel. Simply saying "you were wrong" and then not offering a solution didn't leave me feeling good, and it just created stress, particularly when I was hoping to get my parcel as soon as possible. I couldn't even request that it be left with my post office. The system needs a bit of development.

Outside of this, I appreciated the kind attitude from the customer service. Jenny was lovely.

They will never give up contacting you and keep you updated until you receive your parcel or your issue is fixed . Parcel received and I’m fully satisfied

Information regarding parcel was provided step by step. Arrived within specified time and date. Phone customer service was way beyond expectations. Lizette was brilliant at locating parcel and provided options for urgent delivery. Highly recommend this service.

Absolutely horrendous experience with this company. My parcel never arrived. After contacting their customer service multiple times with no response, and after no answer as to what happened they closed the case. Avoid these people at all costs because it’s highly unlikely you’ll ever receive your package. When tracking my parcel it was completely fine up until it fell into the hands of the dreaded DAI Post. I have no idea how this company is still running, they should be shut down.

Terrible experience. DAI Post failed to deliver my parcel despite being given the full address, directions and a local contact number. No one called, and the parcel was returned to their depot.

I escalated the issue to management and Consumer Care. They simply ignored the escalation.

Mistakes happen. Ignoring a customer after your service has failed is unacceptable. One star.

ebay’s global shipping programme uses this low cost carrier to bulk deliver their orders. DAI post wants to charge me a $75 fee to collect GST - absolutely outrageous. Then proceeds to lose my parcel and claim it’s stuck at customs with no way to retrieve it. Bunch of utter bullshit. Then it says it will destroy the item since it has not been collected. Do yourself a favour and avoid use them at all costs.

Missed the delivery date they were contracted to meet, somehow managed to scan my parcel as having arrived in Australia when it was actually in a completely different country, and then watched as the parcel sat in their network while the estimated delivery date kept ballooning out.

The current estimate now has the parcel arriving 2 weeks beyond the original delivery date.

Delays are one thing, but incorrect tracking, missed delivery commitments, repeatedly shifting estimates and prematurely closing out cases make DAI Post extraordinarily difficult to trust.

My item arrived in Australia in four days from the UK, and almost a month to be delivered to me. DAI said the driver could not find my address, then after confirming it took 3 weeks to deliver. I live on a normal residential street and get deliveries all the time. DAI needs serious process improvement. Their communication is good though that's why I have given three stars.

the staff is nice and helpful. Thank you!

I received excellent service from DAI especially from Scott Jala. I made an error in delivery and Scott was extremely helpful in sorting out the mess I made! My query was answered promptly too.
Susan Bunnell