DAI Post Avis 

Had to call to track my missing parcel and Jay handled & organized a re delivery was sorted out very quickly
thanks to Jay from DAI post

Terrible delivery courier service. Nothing but frustations in the trying to get my package delivered. It has been over 10 days since my package arrived in my country and I have yet to see a delivery notice. The whole process of waiting for DAI to invoice me for the duty fees, payment clearance, any form of updates from the customer support agent has been tedious journey. Something that is a simple matter for any other courier or last mile delivery company is just a complex , drawn out process with this company. They must be cheap to use otherwise how can they still remain in business.

Worst courier in the world.

Great service. Arca was prompt in his responses. More importantly, the issue was resolved satisfactorily. Thanks

Missed my address twice, I made sure to put specific instruction. Please update your gps/address finders. Delaying my package. Not the best experience

I would give 0 stars if possible. They said that my house was unsafe to deliver (it was not). I gave them an address for my office - a Brisbane city office building. They didn't deliver and refuse to say where it was delivered. They refuse to assist and now try and say I need to go to the vendor to get a refund of goods that they have lost.
They take 6 weeks to reply.
Appalling service. Do not trust

When my parcel was customs-cleared, I emailed DAI Post to ask if I could collect it because there were so many negative reviews about the delay. Luckily my parcel was delivered before expected delivery date. Happy with DAI post.

To be fair, Karla was clear and concise with the instructions. I have not really dealt with DAI a great deal but as an employee for a company myself, it is only fair I extend a positive word for her professionalism.

Jenny from DAI contacted me as there was an issue with Customs clearance on an item I had bought out of USA. Her approach was very pleasant and reassuring. I provided the paperwork that Customs had requested and Jenny acknowledged the receipt of the requested paperwork. In due course, Customs released my item and again, Jenny contacted me to advise me that my package could be released and go out for delivery. She does a very good job.

Cleo in customer service sorted out where my parcel was and got it delivered. She knows what she is doing.

Review:
DO NOT rely on DAI Post for time-critical international deliveries. My package was originally scheduled for delivery a week ago, yet it has been sitting in customs clearance without any legitimate progress. Despite submitting all required documentation accurately and on time, customer service has offered nothing but broken promises. Over the phone, I was given verbal assurances that clearance would take 1 to 2 days, which stretched to 2 to 3 days, and since then I have received zero real follow-up. Every email response from support consists of the exact same copy-pasted template explaining "batch processing" mechanics. When I directly requested a manager or supervisor’s contact information to escalate the issue, the request was completely ignored and answered with another canned response. I live in a location where depot collection is not an option, and sitting on a shipment for over a week while hiding behind automated templates is completely unacceptable. An operations manager needs to review this manifest immediately and prioritize this parcel for express dispatch directly to my address. Waiting for my package as we speak still stuck in customs

A package was delivered while we were on holidays and we could not locate it upon our return. I emailed and their customer service staff got back within 24 hours with a photo which helped us to locate the item. I am grateful for their prompt response.

Got my parcel without any delivery issues but no updates until the business started a query

Parcel arrived quickly although the person who ordered it for me didn't check their letterbox so I thought it had gone missing. Customer service was excellent - responded quickly and sent me phot of delivery.

Erika Dapar went above and beyond to find a missing parcel for me.

A parcel was supposed to deliver to me but the seller did not include a complete address. I emailed to daipost and Jay replied within 3 days. He was polite and managed to capture the infor needed. Thanks to Jay, I finally got my parcel! Great service, Jay!

I had some very rare and precious books coming from overseas that needed to go through an official customs clearance. Jenny from the Consumer Care Team reached out to me and explained the situation and process simply and clearly, and was there to answer my concerned questions with grace, professionalism and patience every step of the way. It's delightful and refreshing to receive such efficient and gracious service, so wanted to formally acknowledge this. My sincere thanks.

Scott was very helpful!

DAI Post took possession of my parcel from APC on 14 September. I noticed since being sent to Customs for clearance on 15 September that there had been no tracking updates for two days so contacted DAI on 17 September to confirm if it was still progressing for delivery within the estimated 18-22 September delivery.
It is now 9 October, the parcel hasn't been received despite multiple follow ups with DAI, all I hear from the support agents is that they "don't have that information", "can't confirm", and will "follow up and get back to me" then never respond. Meanwhile DAI has continued to blame Customs for delays.
I contacted Customs directly, and was informed the parcel cleared on 26 September - so there is now 2 weeks of unexplained arbitrary delays and deliberate attempts to mislead me. DAI post outsource their Customs Brokerage, and I've only been able to track down my parcel status and location since speaking directly to Customs & the broker involved. Considering this was DDP shipment and I've had to do all the work I have no idea what DAI was paid for because all they have done is mishandle and obstruct the logistics process.

UPDATE (14 Oct): The customs broker of record has now formally confirmed in writing that this parcel appears to have been short-landed and never physically arrived in the country. DAI's repeated updates throughout September and October claiming 'ongoing Customs delays' were completely false and misleading, as their own network had already failed to uplift the parcel from origin.

Avoid using this service at all costs!
Package was stuck for 2 months and would not respond to any form of contact. We have now been informed that "due to circumstances we can't proceed with the delivery" and the support ticket was closed immediately without giving us a chance to enquire further. We had sentimental items that were being sent from a family member overseas that are now lost forever. Hope you step on a rusty nail.