Daiwa Massage Chair® Avis 

202
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I obtained a 12 year old Daiwa Relax 2 Zero Massage Chair from an estate and arranged to have it moved to my home. The movers took apart the back of the chair (see below*) in order to move it and it... Voir plus

Noté 5 sur 5 étoiles

Sales person at Christmas Show was very helpful, informative without being overly aggressive and forcing the product on us. The delivery men were above professional, knowledgeable about the chair, pa... Voir plus

Noté 5 sur 5 étoiles

My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey... Voir plus

Noté 5 sur 5 étoiles

Our experience purchasing with our vendor was amazing and very smooth. Alma from the Atlanta Location was very well knowledgeable, cleared all our doubts and made our process exactly like we expected... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires de massage

Informations provenant de diverses sources externes

Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

202 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(202)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service and chair

Excellent service! Very helpful and friendly staff. Delivery on time and set up uneventful. Chair is amazing. The whole family loves it!

16 décembre 2019
Avis spontané
Noté 4 sur 5 étoiles

This a great chair for sure!

This a great chair for sure. I had tried others and even purchased a Human Touch chair and actually returned it to purchase the Daiwa Pegasus2. The only thing I can complain about is that the Bluetooth constantly disconnects and the voice command Control goes on while watching tv. Other than that it’s incredible, I use it twice a day every day. Has definitely helped my back pain.

13 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Liked the Pegasus 2 enough to buy a…

Liked the Pegasus 2 enough to buy a second one for my snowbird home in Hawaii. Delivery and installation was exceptional. Team was friendly and their instructions/training was actually better than the first installation in Washington.

13 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

we’re going to buy less expense chair…

we’re going to buy less expense chair Costco sells...this is our 2nd chair from Daiwai...real happy with the upgraded chair with arms and feet included...we bought the Pegasus 2...It does everything...we bought the chair at the fairgrounds and they gave us an awesome warranty because we are a repeat customer...It rocks...our old chair still worked and gave it to our friend...

2 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

One of the best investments ever

One of the best investments ever. We love it and it works great, use it every day. Still learning how to use everything on the control. Tony and Linda Hawn

26 novembre 2019
Avis spontané
Noté 2 sur 5 étoiles

Poor choice

I already owned one massage chair and saw these on sale at Sam’s. it felt pretty good and we ordered it. the delivery and set up was excellent. Unfortunately after sitting in the chair at home I realized two things: first of all that even though the foot rest would extend out further for a taller person it would not stop where you wanted it to. This feature is on my other massage chair. So when the foot rest came to the appropriate link you basically had to hold it there with your feet which was unacceptable and the second thing that I found multiple settings were way too vigorous even when I dial them down to the lowest setting it was just painful. Fortunately I bought it used from Sam’s they took it back and it’s interesting that I saw it on sale on the floor the next day for half the price I paid for it. these two negative points if you’re not aware of these are your first time massage your buyer will really cause you grief.

25 novembre 2019
Avis spontané
Logo de Daiwa Massage Chair®

Réponse de Daiwa Massage Chair®

Dear William,

Thank you for taking the time to give us your feedback! We're sorry to hear that your chair from Sam's Club didn't work out to your liking. Just so you are aware, the Orbit's legrest is manual. The auto-sensing leg adjustment is available with the upgraded Orbit 2. Also, while most of our customers appreciate a vigorous massage, we offer a free chair pad for those wishing to soften the effect. We apologize that your sales rep didn't fully explain these points to you. Thank you for trying Daiwa Massage Chair!

Thank you,

Daiwa Massage Chair
Customer Support

Noté 5 sur 5 étoiles

This is an amazing chair

This is an amazing chair, we could not be happier with our purchase. It was delivered quickly and with great care, a wonderful experience all around. We use it every day and are so happy we bought it.

11 novembre 2019
Avis spontané
Noté 2 sur 5 étoiles

CHAIR WAS NOT WORKING PROPERLY AFTER…

CHAIR WAS NOT WORKING PROPERLY AFTER THE REPAIR PERSONS LEFT. HEATER AND FOOT ROLLERS WERE NOT WORKING AND AT THE END OF EACH MASSAGE SESSION YOU HAD TO TURN THE POWER SWITCH OF TO RESET.

7 novembre 2019
Avis spontané
Logo de Daiwa Massage Chair®

Réponse de Daiwa Massage Chair®

Dear Chae,

Thank you for taking the time to post your review. I know that our regional branch office has resolved this with you, but I wanted to apologize again for the hiccup! Just to confirm what you discussed with our local branch: since the repair didn't work, we have replaced your chair with a new version which is working as expected.

I'm glad we were able to work this out so that you can enjoy your Daiwa Massage Chair and "Relax Like Royalty"!

Thank you,

Daiwa Massage Chair
Customer Support

Noté 3 sur 5 étoiles

Lacks customization options

It would be nice if it had customizable features for each user and a way to set up a custom program. :-)

6 novembre 2019
Avis spontané
Logo de Daiwa Massage Chair®

Réponse de Daiwa Massage Chair®

Thank you for your valuable feedback. Some of our models actually have a user memory setting. But we will think about it to be equipped with another model as well.

Custemer Support Team
Daiwa Massage Chair

Noté 5 sur 5 étoiles

My husband is loving his new massage…

My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey LOL). We hadn't planned on buying one so soon, but we met an incredible salesman at the Seattle home show, and he sold us on all the benefits. It was the only thing we bought at the show. We're especially happy with the fact that my husband fits into it being that he's 6'5" tall!

28 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Awesome massage chair

Awesome massage chair, really makes a big difference for my aches and pains. The ordering, it being delivered and installed were very easy and the people were especially nice and helpful.

25 octobre 2019
Avis spontané
Noté 1 sur 5 étoiles

Stuck in chair.

After a preset massage the system turns off in the zero gravity position. No power available thru the controller or thru voice command. This has been happening since day one with delivery guys watching me stuck in the chair. In the begining i called and did steps with service people and still have the same problem. I called earlier this week and no one has called me back to get someone out here.

12 octobre 2019
Avis spontané
Logo de Daiwa Massage Chair®

Réponse de Daiwa Massage Chair®

Thank you for your feedback. A few of our newer models did have a minor software bug that impacted the voice command feature but we are pushing out a fix as we speak! We will reach out to you to schedule a repair. In the meantime, please use the remote controller without the voice feature--just for now, until we get things sorted out. Thank you for joining the Daiwa Massage team!
- Daiwa Massage Customer Care

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