Manager is shocking and horrible. Clearly has no power to help customer and really didn't give a shit anyway. Bought something but thought price wrong so 1 1/2 hours went back to question and ask for... Voir plus
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*UPDATE* Order has now shipped as of this morning (08 July) Placed an order 18th of June, have since had a one email exchange with support telling me of a minor delay as well as 7 generic "we h... Voir plus
Online store is horrendous customer support is unresponsive, will not even bother to fully read and understand issues before sending a generic response that does not help in anyway. Emailed them almo... Voir plus
I bought Stella Velvet Jean / Colour: Midnight / Size: 16 Item arrived promptly. It is exactly as described, good fit, excellent quality firm fabric, well made. I am extremely happy with this purcha... Voir plus
2,3
Bas
24 avis
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Sent a completey different product
Sent a completey different product. No reply to exchanges emails. Terrible customer service they just don't care anymore
12 juillet 2024
Avis spontané
Theyre Rubbish!
Theyre Rubbish! My online store experience with these MF's is s**t. I made an online purchase from the NZ online store on 11th of November. They took the money, and an email was issued to say I had made the purchase, then nothing. No communication from them at all. I had to email them 5 days later using the Australian help link before they got back to me. One of the items I had purchased was sold out because they failed to confirmed the order so they refunded the one item and apologized and said the rest of the order had been shipped. This was the 16th November. I then had to email them for a tracking number 3 days later and nothing. They sent an email on the 21st of November with a tracking number. The order had been placed on the 18th of November, 7 days after I had purchased. The items are now coming from Australia and are showing that they're at Melbourne airport waiting for departure. It's nows the 23rd of November, and still no items. Theyve been sitting at the airport for 3 days now. I think I've been scammed...
23 novembre 2023
Avis spontané
8 days - no dispatch and cannot contact anyone
Bought clothes off their site - 8 days and no dispatch.
I cannot contact anyone.
28 juillet 2023
Avis spontané
Buyer beware.
This website is a poorly edited copy of the Australian one. It talks about 'Australian consumer law' on there, with no mention of New Zealand law, which very much does apply to them since they're trading in NZ.
There is no customer service number for NZ, and their returns policy states that they don't do refunds for items purchased from pay as you go services.
They also have broken links for the returns form on the website, and two conflicting postal addresses in different suburbs to send returned items back to.
They don't answer emails, and unlike every other clothing retailer in NZ, you cannot return items purchased on the website via their stores.
I won't be bothering to purchase anything from them in the future.
15 mai 2023
Avis spontané
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