Darlows Avis 

Hollie the person who deals with my rentals is exceptional,
No trouble with anything ringing me back straight away
I leave everything up to her and she makes really good choices
Very pleased that I get to deal with her

I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

The most manipulative people ever to exist, new money living off old in an exhibition to occur more, I beg you please do not ever beg to such corruption, beware as the company will diverge quickly!!!! Be midful utilise corruption within even the #sireltonjohn

Holly was very nice on the phone and listened to what my requirements were

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows.

The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place.

I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant.

The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process.
Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)

Hollie was so great and warm. She offered to help me despite my difficult situation in coming for a physical viewing as I didn't live locally and my schedule did not fit in with the viewing. Offered to send me a video viewing which really makes my life easy

We had 2 viewings with Jessica Jones and she was amazing, nothing was too much trouble and she answered any questions we had and made sure we knew we could contact her at any time for further questions. We put an offer on the house and Jess updated us when she could and informed us the same day that the offer had been accepted. Thank you so much Jess for all your help! Would recommend Jess and Darlows in brynmawr so much.

Thankyou Kelly for the good news and great customer service

Avoid DARLOWS AT ALL COST

Absolutely appalling experience with Darlows. Every interaction is a struggle. They consistently pass me from person to person, with no one seeming to know what's going on or who's in charge. The lack of professionalism is staggering. It's been TWO YEARS and my case is still unresolved. Communication is non-existent - no updates, no follow-through. My solicitors won't even deal with them directly. If you value your sanity, stay away from Darlows. Utterly disappointing and unprofessional service.

Spent £2000 on solicitors and surveys, If you're a manager at Darlows HQ, PLEASE GET IN TOUCH WITH ME. I demand answers and resolution. Darlows, you've had your chance to fix this - now it's time to take responsibility.

Holly was my first point of contact at Darlows and she was friendly and helpful. She actioned things quickly and updated me throughout the process of renting a room out in my house.
I wouldn’t hesitate to work with Holly again.

Gayle Chapman darlows Pontypridd also dealt with Matthew Barret spicer heart Anne Boylan also spicer i honestly wouldn't give them any stars but to give a review at the start of instructing them Gayle asked for a review
Glad I didn't they never answer the phones don't pass on buyers when they have requested to view I lost thousands waiting for these criminals to do their job I was paying them for avoid at all cost they are the worst agents and all sit under the spicer heart umbrella mistakes on the property details blaming head office for buyers not being booked in they need striking off from trading standards and the TPO

Kelly Williams is an asset to Darlows after years not getting maintence done Kelly was assigned to me. She has organized a list of jobs and has executing the list. She is professional organized friendly and gets things done. Highly recommend her.

We had the pleasure of meeting Jada, who showed us around and quickly built a great rapport with us. After making an offer and negotiating slightly, our offer was accepted. Jada was fantastic, and I cannot praise her enough. However, the next part is where they truly excelled.

I needed to exchange and complete as quickly as possible to save on an additional month's rent. Unfortunately, the vendor's solicitors didn't share my sense of urgency. That's when Elinor stepped in. She was exceptional in handling the vendor's side of things and kept me informed every step of the way. We managed to exchange, and completion was achieved one day ahead of my target.

I have no plans to sell, but when that day comes, there is only one agent for me: Darlows*Brynmawr.

I been dealing with darlows in Brynmawr s.wales gwent.
Brilliant service

I must say Kelly has been very responsive to all our requests. She also follows up on all issues until they are fully resolved. I give five over five.
Ademola Lawal

The professionalism and the seriousness with which Darlows attend to their business and customer’s concerns are superb. My experience with which my maintenance issues were followed up tirelessly and resolved to my satisfaction by Kelly Williams is commendable. I say kudos to Darlows and kudos to Kelly Williams.

Hollie was very kind and helpful with the process.

Quick at responding to messages

Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.

We had a fantastic experience with Jada as our estate agent. From the very first viewing, she was professional, knowledgeable, and genuinely invested in helping us find the perfect home. She took the time to understand what we were looking for and provided helpful insights that made the process smooth and stress-free.

Thanks to Jada’s expertise and support, we have found our new home after just two viewings! Her friendly and approachable manner made the whole experience enjoyable, and she was and still is always available to answer any questions we had. We couldn’t be happier with the service she provided and would highly recommend her to anyone looking for a dedicated and skilled estate agent.

Very good service by hollie nice staff very helpful