OUTSTANDING job by Big Mike G for coming down to Torpoint fit the tracker. HUGE Thanks also to Daniel Bennett for his efforts to accommodate me through several date issues. FINAL THANKS to the G... Voir plus
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Lisez les avis des autres
I've never used Datatool before it is a great way to give you peace of mind. I feel like this extra security will make a huge difference. I also been looking at the other datatool products there is a... Voir plus
I have been using Datatool Stealth trackers for some years now, and have just had one fitted to my new bike. The stealth tracker gives me a degree of peace of mind when parking the motorcycle. On the... Voir plus
Installation was easy. Setup is a bit confusing. Documentation is poor. Having to use a QR code and then find your documentation through all the products is a royal pain in the derriere.
4,6
Excellent
641 avis
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tracker
Had a tracker for over three years it stopped working they came out and replaced it quickly no messing around just complete piece of mind
9 février 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience! Thank you so much for taking the time to share your feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
It works
It works, not sure about the fob yet.
Another thing to carry.
App looks good, easy to understand and interact with.
7 février 2026
Réponse de Datatool
Thank you for sharing your experience and feedback so far! We're delighted to hear that you have found the app easy to interact with. We appreciate that carrying an extra fob can feel inconvenient at times, but it adds an important extra layer of security by allowing immediate detection if your bike is moved without it. If you ever have any questions or need support, please don’t hesitate to get in touch. We’re always happy to help!
Many thanks,
Datatool team
Professional service from tracker…
Professional service from tracker fitter and customer service
6 février 2026
Réponse de Datatool
Thank you so much for kindly taking the time to share your feedback; it's greatly appreciated!
Many thanks,
Datatool team
Stealth
Had a stealth fitted at my local workshop, contacted datatool the person i spoke to couldn't have been more helpful, my subscription was sorted and paid in 5 minutes great service, would highly recommend them
5 février 2026
Réponse de Datatool
We're delighted to hear that our staff member has left such a positive impression and was able to assist you with the queries you had. Thank you so much for taking the time to share your experience and feedback with us, and for the recommendation; it's greatly appreciated!
Many thanks,
Datatool team
tracking service
excellent customer service I'm happy with the tracker that was explained to me
5 février 2026
Réponse de Datatool
We're delighted to hear that our thoroughly explained how the tracking system fitted to your vehicle operates, and that they've left such a positive impression on you. Thank you for taking the time to share your feedback and experience with us; it's greatly appreciated.
Many thanks,
Datatool team
DataTool tracker replacement unit
My DataTool tracker, on my motorbike, failed to work about two weeks ago. Contacted DataTool, they tried to fix remotely but were unable to, so they sent a replacement unit and it was fitted yesterday. Great communication, engineer was extremely helpful and knowledgeable. All in all a great service.
4 février 2026
Réponse de Datatool
Hi Ian,
We're absolutely delighted to hear that you've had such a positive experience and that the issue was successfully resolved.
Thank you for taking the time to share your feedback and experience with us; it's greatly appreciated!
Many thanks,
Scorpion Automotive
The tracker was delivered and fitted…
The tracker was delivered and fitted quickly.
The installer was very professional and efficient.
27 janvier 2026
Réponse de Datatool
We're delighted to hear that the installation engineer was professional and efficient. Thank you for sharing your feedback and experience with us; it's greatly appreciated!
Many thanks,
Scorpion Automotive team
Excellent service from datatool.
Excellent service from datatool
Never had any issues with them
2 février 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience with our products and services. Thank you so much for taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
Pete, the best Datatool tracker fitter
Pete hs been fitting trackers to my bikes for a fair few years now, he knows what he is doing very neat and a good ambassador for the Datatool product, great system and real peace of mind.
2 février 2026
Réponse de Datatool
We're delighted to hear that Pete has left such a positive impression and that our security system provides you with peace of mind. Thank you so much for taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
Hi guys Good evening.
Hi guys Good evening.
it is a good service. and good staff for helping us.
thanks you All
23 janvier 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience, and that the team were able to assist you. Thank you for taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
good and quick service and user friendly
30 janvier 2026
Réponse de Datatool
Thank you for taking the time to share your feedback and experience with us; it's greatly appreciated!
Many thanks,
Datatool team
Réponse de Datatool
Thank you for kindly taking the time to share your feedback and experience with us; it's greatly appreciated!
Many thanks,
Datatool team
Réponse de Datatool
We're delighted to hear that you've had such a positive experience with our product and service. Thank you for taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
Very easy and fast installation and…
Very easy and fast installation and lovely customer service
28 janvier 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience with our product and service. Thank you for taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
Réponse de Datatool
We're delighted to hear that you've had such a positive experience with our product and services so far! Thank you so much for taking the time to share your feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
I had the device fitted at an Honda…
I had the device fitted at an Honda dealer shop. I’ve had three of your devices on other bikes so I know I can trust them.
Great service and great device. Only hope I never have to use it.
Thanks Dave
20 janvier 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience with our products and services so far, so much that you've had three other Datatool devices fitted to other bikes.
Thank you so much for kindly taking the time to share your experience and feedback with us; it's greatly appreciated!
Many thanks,
Datatool team
job reference is: SO-DLAWW6X.
Dear Matt,Tech team,
This is the second failed Datatool unit in less than three months.
it would seem that it’s almost a week since the second tracking unit has now died and this is the second unit fitted to the motorcycle.
The motorcycle shop has continuously tried to make these units work with a new Honda Fireblade and a specialised lithium battery that has an automatic switch off. The Datatool module unit seems have internal batteries that do not last eight hours, meaning a thief would only have to remove the motorcycle battery on any motorcycle and hide the bike and wait a little time to get away with theft. I think my insurance is also invalid because of your failed unit.
The replacement Datatool module battery is now dead and the unit has stopped functioning or updating for the last eight days and you have refused to replace the unit and are still not extending the subscription. Please replace module now. Your tech team are not replying to e mails and your customer service team seem to be sending me back to the motorcycle shop that also can't get answers from you.
I hope this review helps you understand that although I have more than one subscription I seriously feel let down.
18 janvier 2026
Avis spontané
Réponse de Datatool
Hi Vincent,
We’re sorry to hear you had a negative experience with us. We are currently reviewing this case. If you would like to discuss this further with a member of our team, please contact us via technical@scorpionauto.com.
Many thanks,
Datatool team
Great communications
Very efficient customer services that kept me informed at very step. Also I had a telephone call to answer any questions I had.
20 janvier 2026
Réponse de Datatool
We're delighted to hear that you've had such a positive experience, and that our team were able to answer any questions you had regarding the security solution you have chosen.
Thank you for taking the time to share your experience and feedback with us; it's greatly appreciated!
Datatool team
Having already a tracker fitted on…
Having already a tracker fitted on another vehicle Datatool was an easy choice. The booking process and payment was made easy by Lewis in the sales department. Although being self employed losing a full day's earnings because no am or pm can be given and the installation engineer only gave 1 hours hours notice. Giving a more accurate installation time would be much better, or weekend appointments. The engineer Dave who did the installation of the tracker was very knowledgeable and completed the install with care and efficiency.
23 janvier 2026
Réponse de Datatool
We're delighted to hear that our Sales team were able to make the process easy and efficient for you, and we'd also like to apologise for any inconvenience caused due to the installation time. We will take this feedback on board and hope to improve the accuracy of our engineers' times.
Thank you for taking the time to share your experience and feedback with us; it's greatly appreciated.
Datatool team
Rip Off Merchants
AWFUL COMPANY !!!!!!!!!
Not even worthy of a 1 star.
Kept my money for the remaining subscription and when I questioned it, they said they dont offer refund.
Everyone offers refunds for subscription based products of you don't get the full term you paid for.
I paid for a subscription based product and never received the full subscription. Then they said you can have the remaining subscription if you buy another tracker at £359.
DO NOT USE!!!!!!!!
Going to report to the FCA & Financial Ombudsman.
WISH I COULD GIVE THEM 0 STARS
23 janvier 2026
Avis spontané
Réponse de Datatool
Thank you for your review.
When logging into our system for the first time, our Terms & Conditions are presented for review and acceptance, including details of our refund policy for subscription services.
We appreciate your frustration, and we've offered to place the remaining subscription time on hold for future use, meaning the unused time is not lost.
If you would like to discuss this further, our team is happy to help.
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