Customer after sales is none existent, not happy with The goods received. The frame is not correct, Mis-sold by the company and NO WILLINGNESS to resolve My issues.
L'entreprise a répondu
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Lisez les avis des autres
I ordered a single door and cancelled my order within 15 minutes because of lack of information on door sizes. I Emailed text and chat box cancellations within the 24 hour period but they class a ful... Voir plus
L'entreprise a répondu
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... Voir plus
L'entreprise a répondu
Arrived before allocated date. Haven’t installed yet so can’t comment on quality.
À propos de l'entreprise
Écrit par l'entreprise
I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!
Coordonnées de contact
London, Royaume-Uni
- davesdoors.co.uk
3,5
Moyen
203 avis
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A répondu à 50 % de ses avis négatifs
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Arrived before allocated date
Arrived before allocated date. Haven’t installed yet so can’t comment on quality.
14 août 2026
Customer after sales is none existent
Customer after sales is none existent, not happy with
The goods received. The frame is not correct, Mis-sold by the company and NO WILLINGNESS to resolve
My issues.
12 août 2026
Réponse de Daves Doors UK
Hi again Alan. Having looked into to your contact history I can see that you are not a qualified Carpenter or Joiner but are looking to 'have a go' at the installation yourself. We would always recommend using a fully qualified Carpenter for the reasons discussed previously. The Universal Oak frame is a very popular product amongst our Trade customers for it's flexibility and high quality finish that can be achieved however is not something we would recommend the DIYer (or 'Truck mechanic') to attempt. You are, as offered, entitled to return your items if they are not suitable, however as also mentioned there is nothing 'not correct' or 'mis-sold' about the product, it does however requires a level of competent carpentry and joinery skills to install. These are professional trade products which require professional installation...
Havnt hung the door yet but so far so…
Havnt hung the door yet but so far so good easy transaction good communication and quick delivery
5 août 2026
Réponse de Daves Doors UK
Hi Sarah, thanks for your kind words and glad to see that you are happy with our products, service and communication. Best of look with your door installation and for any future renovation projects. Thanks.
speedy service
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't have time to change work plans and work from home. They still delivered and popped it in my garage but it felt a bit risky to leave an expensive door exposed. \
22 juillet 2026
Réponse de Daves Doors UK
Hi Sarah, thanks for your kind words and feedback. Sorry to hear that your delivery tracking was a little short notice, we try to get the tracking text message sent 24 hours before the email reminder however it appears that in your case this didn't quite work out I'm afraid... Glad to hear that you were overall happy with your 6 day turn around and that you were kept informed. All the best with your new door installation!
Great product range
Great product range, great website, very informative, easy to order from.
22 juillet 2026
Réponse de Daves Doors UK
Hi Paul, thank you for your kind words and we are pleased to hear that you had a positive shopping experience using our website and that you found the product range expansive and our information informative. All the best with your renovation project, Have a great weekend!
See refunds policy before ordering
I ordered a single door and cancelled my order within 15 minutes because of lack of information on door sizes. I Emailed text and chat box cancellations within the 24 hour period but they class a full refund minus £6.46 transaction fee which isn’t clear on their ordering process.
I feel I’ve been duped!!!
28 juin 2026
Avis spontané
Réponse de Daves Doors UK
Hi Les,
As explained by Jon on live chat, myself within your account and finally by the owner of the business on several occasions, you have been issued a full refund. The transaction fee for your online payment (£6.46) is not received by ourselves and was taken by the bank at the point you made your payment. Thanks
Check Howden's catalogue
Check Howden's catalogue, DavesDoors are a middleman operation who are apalling at comms for that reason if no other. Great mark-up tho
13 juillet 2026
Avis spontané
Réponse de Daves Doors UK
Thank you very much for your kind words Caroline, we are happy to hear that you found our system and service prompt and easy to use! All the best.
An first class service
An first class service, the door arrived on time and is of an excellent quality.
1 juillet 2026
Réponse de Daves Doors UK
Thanks for your kind words Mary and all the best with your door installation and renovation projects!
Réponse de Daves Doors UK
Thanks for your kind words Maxwell, we are pleased to hear that you find our products are of good quality and that our delivery service was speedy! All the best with your door installation and any further renovations!
If you like your glazing with obvious…
If you like your glazing with obvious manufacturing faults, this is your place to shop. No time or effort has been wasted checking the quality of the product prior to shipping. As a bonus, if you try and contact them about it, they won’t waste any of their time trying to resolve it! Come on down to Dave’s Doors, and have your pants pulled right down…
1 avril 2026
Avis spontané
The basic door has been good, but.....
The basic door has been good. Unfortunately, the items I bought from the firm for installing the door: >large storm board for the outside – split in 2 days. Remedied it myself by using hardwood dowels.
>sash lock – seized up in 5 days and the replacement sent by the company was too small for the opening created by the joiner, so I bought my own branded quality lock
>rubber gaskets lining the frame were far too small and the rubber gasket at the bottom of the frame to stop water coming in fell out within a few days of installation. I had to remedy it myself with an oak bar.
10 mars 2026
Réponse de Daves Doors UK
Thanks for your review Giles and glad to hear that you are impressed with the quality of your door.
Sorry to hear that you have had issues with your installation and should certainly get in touch with us directly (this is an unmanned account owned by trustpilot not ourselves) and we could advise of the correct installtion of your threshold etc...
All the best!
Good price
Good price, well made and packaged, good communication and looks great after treatment.
24 avril 2026
Réponse de Daves Doors UK
Thanks for your review Kim. We are very happy to hear that you found our products good value for money and that they are well made and well packaged. We are also happy to hear that you found our communication and Live tracking very handy. All the best!
Réponse de Daves Doors UK
Thanks for your review Mrs Davidson and we are very pleased to hear that you found our service excellent and the high quality of the doors provided. All the best!
DO NOT USE THIS COMPANY
DO NOT USE THIS WEBSITE.
They have no way of contacting them. They do not reply to emails, phone calls or the love chat on website.
I tried to cancel my order via email, after not being able to contact them regarding delivery and a query I had not being answered. I then received a notification from a courier company a few days later saying that they had just received information to deliver. I've managed to cancel the delivery to not waste anyone's time. Not heard anything from Dave's doors and have had to seek out chargebacks from credit card on the transaction due to no contact availability. If for any reason they had delivered and there was an issue with the product I would imagine you'd be lost for any kind of replacement or refund. Avoid at all costs
10 avril 2026
Avis spontané
Réponse de Daves Doors UK
Simon. We can see from your order time stamp that this order was placed on Easter bank holiday and confirmation sent to simongunnpp@gmail.com of which you can reply to with any queries etc. Although bank holiday, you can still contact us in regular working hours via Live Chat (9am-11pm, where you can also create a ticket for email response), alternatively you can contact via Email direct, via our contact form on the website, and via your customer login/account hub. You can also request a call back via Live Chat if preffered. We can see that you got in touch via calling dispatch on the contact number provided in your delivery text message over the bank hoilday (this is exactly the reason these text messages are sent, thanks) We also see that you received a call from our MD on day 2 of your lead time (48 hours in..) but had already filed a Chargeback with your credit card. As explained once a chargeback is filed the transaction is 'under investigation' with the bank. This can take up to 90 days to complete during which time the bank 'holds' the transaction meaning we are unable to action or refund the amount until the investigation is completed and funds released by the bank. Although your order was Processed during the Easter bank holiday within 48 hours, and your order was due to be delivered on day 4 of your 14 day lead time, unfortunately your actions over the bank holiday before contacting us directly have resulted in this freeze by the bank who's rules we can only abided by we're afraid... All the best!
Very well made and a solid door.
10 mars 2026
Réponse de Daves Doors UK
Thanks for your review Paul and we are very happy to hear that your new door is solid and well made. All the best!
Finally a door company that feels…
Finally a door company that feels human. I have bought a number of doors over the years and generally always feel like another sales target. Daves Doors full service is clearly laid out on the website, with humans available on chat or email until you’re ready to chat in person. Perfect.
25 février 2026
Avis spontané
Dreadful customer service
This door is LPD not Daves Doors
After purchasing our door we noticed deterioration after a couple months
We contacted Daves Door and it took them 5 MONTHS to reply to tell us we had used the wrong sealant........in case you're wondering this information about sealants is on the FAQ of their website, not obvious instructions.
If they had replied to our emails in a timely fashion the door would have been salvageable. It is now beyond repair.
To top it all the handle sheered off on the inside today, also purchased from Daves Doors for over £200.
Don't waste your time or money here
30 janvier 2026
Avis spontané
Sturdy and Solid
We bought a stable door from Daves, and was really pleased with it, as was the carpenter when he fitted it.
A nice hard wood, lovely design and well packaged.
17 décembre 2025
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