Customer after sales is none existent, not happy with The goods received. The frame is not correct, Mis-sold by the company and NO WILLINGNESS to resolve My issues.
L'entreprise a répondu
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I ordered a single door and cancelled my order within 15 minutes because of lack of information on door sizes. I Emailed text and chat box cancellations within the 24 hour period but they class a ful... Voir plus
L'entreprise a répondu
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... Voir plus
L'entreprise a répondu
Arrived before allocated date. Haven’t installed yet so can’t comment on quality.
À propos de l'entreprise
Écrit par l'entreprise
I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!
Coordonnées de contact
London, Royaume-Uni
- davesdoors.co.uk
3,5
Moyen
203 avis
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A répondu à 50 % de ses avis négatifs
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Good service
10 novembre 2022
Réponse de Daves Doors UK
Hi Ekhtiyar, thanks for your positive review! All the best with your project!
Réponse de Daves Doors UK
Hi Heidi, thanks for your possitive review!
Gave me the only retail access I could…
Gave me the only retail access I could find to Howdens doors which I needed to match an existing one.
5 août 2022
Réponse de Daves Doors UK
Hi Bob, thanks for your possitive review!
Good experience doors perfect
2 février 2022
Réponse de Daves Doors UK
Hi Elizaberry, thanks for your possitive review!
Easy website to navigate
Easy website to navigate. Very informative and user friendly
6 décembre 2022
Avis spontané
Réponse de Daves Doors UK
Hi Caroline, thanks for your possitive review!
Bad correspondence and rubbish delivery…
Bad correspondence and rubbish delivery that was out soursed to another company. Door turned up 3 months late and when i approached the online help service they refused a refund. Plus sude was the door did tuen up and was not to bad on the quality side. Although It was 5mm to large on all four sides for the frame that was supplied.
6 décembre 2022
Réponse de Daves Doors UK
Hi Laurie, sorry to hear you are not happy with our service. Was this order placed during covid19? We have suffered some heavy supply and manufacturing delays during this period while we wait on other countries to recover and catch up in the industry. We are happy however to hear you were happy with the quality of your door! All external doors are supplied with an installation allowance so that the door can be 'fitted' to the opening and achieve a quality, snug fit into the frame. All the best!
You refused to respond to my problem…
You refused to respond to my problem with the door. Clearly, your data is inaccurate.
5 décembre 2022
Réponse de Daves Doors UK
Hi Richard, Sorry to see your 1 star review. The last order information we can find from a Richard Hearn is from 2015. Have you had a problem with a recent order? If so please get in touch with us and we can look into it for you. Thanks
Good product and prompt delivery
16 août 2022
Réponse de Daves Doors UK
Hi Glyn, Thanks for your possitive review!
Terrible quality door
1 décembre 2022
Réponse de Daves Doors UK
Hi Giles, thanks for your 5 star review! All the best!
The quality of the door was great but…
The quality of the door was great but your communication was poor I had to chase for a delivery date 3 times at no point did you volunteer a date on your own
22 novembre 2022
Réponse de Daves Doors UK
Hi David. We're sorry to hear you were not happy with our service, and that your review is only 3 stars. Our records show you were sent a Confirmation, Processing, Delivery Date and Dispatch email (23rd November 2022 13:24, 22nd November 2022 11:18 ,21st November 2022 17:57, 13th November 2022 11:01) we were not aware you were not receiving this information unfortunately, and can only assume these emails made their way in to your junk folder? Please be sure to keep an eye on this if placing any future orders, all the best!
Excellent Service and fast delivery
I ordered a back door in the style of a stable door with door frame and arrived within a week, all in all an excellent service
17 novembre 2022
Réponse de Daves Doors UK
Hi Craig, Thanks for your 5 star review! All the best!
I would never use them again.
I ordered an external oak door in September 2021 and my carpenter fitted it. The door warps in the summer which leaves a gap at the top and contracts in the winter. It is not solid oak and is only a thin amount of oak covering whatever they fill it with. When I rang up to complain they said it must be the way it was fitted and there was nothing they could do about it. I would never use them again.
5 mai 2022
Réponse de Daves Doors UK
Hi Mr Stephen Katz, sorry to hear you are not happy with your door. Our records show your order was placed 12/9/2018. Can we ask why you have left this 4 years before leaving a review?
It sounds that you have purchased an engineered oak door which are manufactured to prevent any shrinkage or warping like you would expect from a traditional door. These doors are not 'filled' but are solid timber throughout, manufacutured in a way as to prevent the described issues you describe, so this certainly doesn't sound like this product is performing correctly or as intended. As long as a full barrier seal is applied to seal it from any moisture uptake the doors structure will be stable and stay flat.
If you would like to get in touch with us directly with your details we can certainly take a look into this for you. Thanks!
Paid well over the odd
Daves Doors is the middle man.
Wished I looked at the Howden website properly. The exact same door was there at nearly half the price. Never again.
4 mars 2022
Recommended
Good price. Good quality doors. Fitter was excellent. Faster timescale than we thought too.
6 octobre 2022
Réponse de Daves Doors UK
Hi Linda, Thanks for your 5 star review! All the best!
Oak stable door…
I have purchased an oak stable door with frame. The frame came as a hardwood, when and this was not specified in the order. The expectation would be when you order a frame, that is £180, to be similar material. I had to go to chain diy store and buy an oak frame for 30% less to finish off the door.
The quality for such a product is not there. The detail is there, but the finish is lacking. I.e. middle cut for the top and bottom leaf was not cut straight as one example. Overal, I would not recommend or buy again.
27 septembre 2022
Réponse de Daves Doors UK
Hi Marius Sumanaru, We have looked in to your order using your email address and you have ordered a Hardwood 9 pane stable door with a hardwood frame (clearly described in the product title). These are the products we supplied to you. If you had required an Oak Door and Oak frame these are also available on our website on the Oak stable door page. If you had contacted us before installing the product we could have offered you a free of charge exchange for the correct product you wanted. Thanks.
Order process on line was…straightforward and simple....
Order process on line was straightforward and simple - even for me- door delivered promptly and in good condition. Not five stars coz of price! But where else do you go for such good quality....?
26 septembre 2022
Réponse de Daves Doors UK
Thanks for your possitive review JM, all the best!
Fire door set
If I’d of known you bought direct from Howdens joinery, I’d of done the same and saved a fortune.
Cut out the middle man and go direct!
2 février 2022
Do not use this company
Do not use this company!
Still awaiting a refund from an order made made 05-12-2019
5 décembre 2022
I asked for a new seal for the door as…
Great service. Excellent quality and when an issue was found with a missing seal, the matter was resolved and the seal sent which is now fitted. Very pleased.
5 août 2022
Réponse de Daves Doors UK
Hi Paul, we're sorry to hear this. If you would like to get in touch with us directly with your order details we can arrange to get this sent out to you asap. Thanks!
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