DAVID KIND Avis 

Great customer service. Had a broken pair of glasses (my fault) and they helped me repair them for free. Very responsive, very friendly.

Everything was quick and easy to maneuver through the step. When I needed help the got back to me promptly and I live my glasses. I was out last night and took them off to read a menu and left them on a window sill. Luckily I went back to the restaurant and they were there. I was so relieved since I just got them and really liked them.

I wish I had better understanding on what is going on with David Kind! I absolutely love the look and feel of both pairs (Finn and Roman) I’ve purchased over the past few years… but something has changed with customer service and responsiveness within the last year! The temple on Finn unexpectedly broke one morning and I inquired after warranty (advertised as 10 yr) or repair. Roman could use a tune up too. I received a response saying that they are no longer doing refurbishing/tuneups, but could send me a replacement temple piece for $50. I said yes please and asked for more details on what the warranty actually covers…. And no response. I’ve emailed several times since and have received no reply. Genuinely confused as to what is going on! There is nothing on their website saying to expect delays in response, or that they are short staffed, or closing the business. I was hoping for this to be my last stop for eyewear, and am actually quite disappointed that seems to not be possible at this point.

My prescription is incorrect and customer service has yet to reply.

I bought my last 2 frames from D/K, and I told everyone it was a 5+ star experience; however, this most recent experience is disappointing. There were long delays in communications, and my 2 recent messages have been unanswered for 2 weeks. I want to be a life-long D/K customer, and I'll always cheer for D/K success; however, I can't give a strong rating this time around.

It took almost two months to receive my glasses. I emailed customer service around 10 times during that time, and only received 2-3 responses, and those only after several days. I never received confirmation emails or updates without asking several times. When the glasses arrived, they were extremely low quality—I’ve paid $20 for better glasses. I returned them, following the companies instructions, but have yet to receive my refund or any email update. In fact, the survey is the first automated message I’ve received from the company since I placed my order. Absolutely atrocious customer service.

I’m convinced this is a scam. I placed an order over a month ago. When I checked out, they said someone would be in touch to get my prescription. No one did. I emailed several times and it still took weeks to get a reply. They said my information was incomplete, so I provided the info they requested, then crickets again.

After a few weeks, I emailed asking for a refund and they said my glasses were shipping and I’d receive a tracking number. I never received a tracking number or any update, and my request for a refund was completely ignored.

Don’t do business with these people.

Was sent defective glasses and the solution was to bring to a optician to fix. Customer service took days to respond and my insurance claim request was never processed.

David kind makes a solid pair of specs, great support from Sami as always!

I have been unable to get through to to anyone to Return/exchange the glasses I bought. I did get to speak to Sami on 8-25-23 and I sent her 2 emails but have not heard back from anyone. I asked her to please send me a paid return label for order #13641 and requested that she send me 3 more pairs of glasses to try. I have a very narrow face, so size is difficult to find. I am a return customer since 2019. please have someone call me... 813-601-7377
thanks cheryl

We didn't know we needed it, now an important part of our business.

Fast delivery, easy to use website, excellent quality frames!

I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality lenses I've ever worn.

I decided to make the jump to a more expensive pair of glasses after wearing Warby Parker glasses for a few years. I wanted something more durable, had a better warranty, and offered a superior quality of lens. I found all of those with David Kind and don't plan to look anywhere else anytime soon for my glasses needs.

I’ve been wearing David Kind for 10 years and have purchased several frames. Service and quality have been outstanding every time.

Great customer service. I sent a pair back for repair. They got lost by the shipper. D/K built and sent me a new pair.

The frames are very comfortable and the range of version on the lenses is the best I have ever had.
I will recommend David Kind to anyone!

Very personal service and quick responses!

Sami was so kind and helpful with my home try on and completing my order. These kind of people make for a great experience. Thank you.

Received my frames w non prescription lenses in 3 days!