DC Shoes UK Avis 154

If I could leave less than 1* I would. Customer service is appalling. Asked for help via email. Ignored for 3 weeks. Gave them a nudge, was asked to fill in a second form then only to be told essentially to sell what I had and buy something new.

My snowboard boots were out of warranty. I wasn't asking for a refund or replacement, just a little help that would have cost them £zero.

DC's just lost a customer for life with their approach to customer service. Congratulations.

Extremely delayed shipment for 2+ weeks with NO response to multiple emails. When payment was cancelled and refund for what was already paid requested, having opened a dispute with my bank, suddenly my request for refund from them was ignored, and my shipment sent out, with a load of crap email about how the shipment was stuck and their I.T department had gone down for weeks. Will never use this company again, ever.

Fast delivery, and product was perfect

Mid-season sale meant reduced price from RRP

A brand I have purchased from previously

I loved the shoes, which were well made and look great. The shipping was on time and the whole ordering process was simple

The most comfortable shoes I have ever worn, hands down.

Ordered some shoes in the sale. Said 3-5 working days. That was 5 days ago. No updates, no response to online contact, no phone number I can find and now I can’t find the transaction in my bank account - seems to have vanished - but the order still says ‘preparing to ship’. What’s going on!

The delivery was late, the product was dirty and post purchase contact is useless

Great product, the delivery was slower than expected but everything else was perfect.

My initial order was cancelled as item was out of stock. A week later the item was still showing in stock on website so I reordered them. After 2 weeks I contacted them to ask where my order was, I was told it was with the courier and they had caused the delay. My shoes arrived the next day, and all tracking from Royal Mail clearly demonstrated that they had received the parcel AFTER I made the enquiry.

Further to this, because my original order was cancelled, I lost the 15% new customer discount on this item

Delivery took 2 weeks with no explanation. Part of my order was cancelled due to the shoes being out of stock despite being in stock on the website when I purchased them. Quite honestly very bad service

Amazing comfort and amazing delivery service very quick delivery

Poor service initially - order took over 14 days to arrive and customer service appalling. I have had to return part of the order and 10 days later I have had no confirmation of receipt or refund. Will never use this company again.

Do not order from DC UK. They are not in the UK they took weeks and the customer services only sent them after I emailed to complain that that they hadn’t even been dispatched and I wanted them to cancel the order.

Sadly both pairs I ordered don’t fit and now I have to return them and probably never get a refund because the customer service is terrible

Easy to order and fast delivery. The size and fit are great. The quality is perfect!

Always buy DC shoes and i havent had problem yet , customer service and delivery are usually great

Paying to return shoes that aren’t true to size is wild. Having had DCs throughout my teens … they’re no longer what they once were and I’ll avoid in future. Disappointing service.

Everything perfect from range,prices,quality etc. Great service!

I have always loved DC shoe and ordering them online has been easy and fast.
One 100% recommend DC

I went looking for trainers couldn’t find anything. I liked. The only ones I could find were DC but they didn’t have my size so we looked on the website you had them in stock. I’m a very happy with them.