DCTUK Avis 

I contacted Mike Jones on behalf of my Scout group.
From the initial enquiry via samples thru the post to survey, agreed price (which was lower than we expected) delivery date and time and then on to a real quality installation, we were delighted.

DCTUK were great in helping me find the right vinyl, and a big shout out to Chloe Taylor who took the time to ring and email me to make sure I had the samples and give me options when I couldn’t find the one I wanted. A good example of how companies should be run ;-)

I was sent full size samples, this enabled for the first time to actually see what it would look like against the furniture instead of a 4" square no good to anyone. Great value and a great service makes this a first stop for the future.

The most incredible team and customer service. Personable and helpful with sending me sample and guiding me through the process. Promt response and 10/10 for continuity with customer service.

The product is high quality and I am so happy that I chose this company

I placed an online order with DCTUK but did not register the leadtime for delivery.
I called them within minutes of receiving order confirmation to be told my order was being packed ready for despatch that afternoon.
Correspondance email then arrived from the courier giving me next day ETA.
If your business relies on happy customers, as mine does, I would highly recomend DCTUK as a reliable & efficient partner.

Really easy to order and super quick delivery. Customer service was also great and easy to communicate with. Would definitely use in the future!

Mike was really helpful from the offset, great service, great company. Friendly and professional to deal with, thank you.

Excellent service paid for next day delivery and received it in time . Thank you.

Straight forward from browsing , receiving useful samples, ordering to delivery
Good quality carpet tiles for 2 bedrooms.
I would recommend this company.

genuinely one of the best customer experiences with the guys, first class from start to finish, ordering was easy and follow up calls to make sure everything was correct.

their emails are very funny and bring a smile too !

keep up the great work.

Chloe was efficient and polite, and the order arrived within a couple of days as promised. Great service. I would highly recommend DCTUK.

I have had a good buying experience with DCTUK. Problem I had with my order was sorted out fast and to my satisfaction. The product is good quality and affordable price.Samples came next day and order arrived promptly.
Cosy Toes ll Parrot / light silver grey.

I stumbled a cross this company while searching online for Tarkett Elegance Rigid 55 - Medina Grey. I didn’t find the flooring I was searching for but did find a Tarkett tile that was heavily discounted. I ordered a sample and received a telephone call not long after to confirm the sample order had been received etc. The website states that the price will be held to the price when the sample was ordered. The day after ordering the sample the price increased significantly. Once I had received the sample I emailed the sales associates who had telephoned (and emailed) about the sample to ask how to order at the discounted price - no response. I sent a contact on the website - no response. I sent a live chat message - no response.
I suspect the discounted price had been an error, mistakes happen I appreciate that. However, rather than interact with me to apologise for the pricing error and try to find a solution, I was just ignored! I have ordered flooring elsewhere, I cannot recommend DCTUK.

I wanted cut-pile carpet tiles for my home and found DCTUK online. Their "Nouveau Home Comforts" looked ideal and the price was good. Ordered on a Friday afternoon and DPD delivered them the next morning - I really wasn't expecting that fast a delivery.

The tiles themselves are terrific - perfectly cut with no ragged or unsquare edges and they look great - almost unrecognisable as tiles rather than roll. They're very nice to walk on - nothing like the "office" type of carpet tiles. I previously had cheap but functional carpet tiles down and these are a huge upgrade on those. They're not "cheap as chips" but they are good value and I couldn't find this quality for less anywhere.

I've had no issues with "spam". They've sent a a few promo emails but it works out about one every three days, in the run up to Black Friday when every retailer is chasing sales so that's hardly excessive. (There's an "unsubscribe" link on their emails if needed).

My needs for flooring are very limited but I would certainly look to use them again if the need arises.

I have been dealing with DCTUK, specifically Lewis, for over a year due to various delays to the project I was sourcing for. I cannot fault the customer service I have received, communication was always quick whenever I had any queries and he proactively checked in with me every couple of weeks for any updates. A big thank you for such a great experience for a complex project - 10/10 would recommend!

Good professional service with products arriving at speed

I placed an order and was immediately bombarded with emails.

Constant emails that I NEVER SIGNED UPTO.

Unfortunately after ordering and paying I immediately got offered a discount!

Constant emails - unacceptable.

Unsubscribed.

They emailed to ask how they did - well here is your answer……

Stop spamming everyone.

Look at your other reviews complaining about email spam.

Whatever you do don’t give them your email address.

Terrible experience from start to finish. I would only use this company again if I had no other option to match existing tiles. Initially, the website showed my chosen tiles as in stock, but after speaking with them, I was forced to switch to a cheaper option. The installation was a nightmare. The fitter didn’t consult us about the 90-degree checker pattern, leading us to step in and correct him partway through the first room. The carpet tiles were poorly fitted—too large for the space—leaving me to constantly stamp down the sticking-up edges. Most of the edges were uneven and sloppy, contributing to the overall poor workmanship.To make matters worse, I recently discovered they damaged some of my furniture during the process. The fitter didn'tseem to want to be there. Despite multiple promises, it took ages for them to collect the old tiles for recycling. They also ran out of tiles toward the end of the project but had already disposed of the waste, making it impossible for me to verify what was missing. I ended up being charged for additional tiles, and they left me with excess glue that I shouldn’t have had to buy.In summary, this was a deeply disappointing and frustrating experience.