Decathlon Ireland Avis 

Decathlon have to be the wost company ever to deal it. Ordered items with them 26th November and paid €49.99 for delivery. After numerous email I eventually received delivery this morning to discover 1 box out of 3 were delivered. So my daughter now will only receive part of her Xmas present. I will never purchase anything from them again.

Very disappointing experience at Decathlon Limerick. I bought a Grey Hybrid Bike 120 Series (Second Life) on 17th Dec for €145 and collected it on 18th Dec. After riding it, I realised it has no suspension, which was not explained by staff. When I returned to the store almost immediately, the manager told me that even if the bike is taken out of the store for 1 second, it won’t be considered for a proper refund and offered only €58. As this felt extremely unfair, I kept the bike with me. This kind of business practice feels focused on profit rather than customer fairness. Poor product guidance and customer service.

Bought this bike from Bally mun store and must say a very very bad choice. Firstly Ballymun store made it extremely cumbersome & difficult to place a order under Bike To Work Scheme. They just did not know what they are doing. Secondly the bike that was delivered was a broken one despite asking them to double check everything before delivering. There was a checklist on the bike with all boxed ticked for finals check performed by their 'so called' expert. While the bike worked , i could see the brake levers were positioned very badly-one on the upper side and other downward. The tail lamp cover fell off on first ride and the battery was draining in no time. When I took the battery out for charging noticed that the battery was incorrect (should have been 417wh while they sent me 250wh). I wrote back to Ballymun store and they confirmed it was incorrect & their error (all these after the boxes were checked for quality. For Decathlon Ballymun store, checking the boxes for quality is just a form over substance). They agreed to replace the old battery with new one asking me to wait for 2 weeks (as they do not hold stock of spare battery and have to place an order with their battery vendor). I patiently waited and after not being intimated for two weeks, I wrote back to them asking or an update. They replied that my new battery has arrived and they would ship it soon to me. I asked them to keep the original seal intact to make sure that it is indeed a "new" battery and they are not sending me an 'Used' battery from another bike. They replied indeed its a battery from another bike but it is new. At this point I completely lost trust and said I want to return my bike as they seemed completely unprofessional. They declined to accept return and then said just a sorry for 'lying' to me that new battery from the vendor has arrived. They asked me to wait for several more weeks if I need a brand new battery from vendor (as they do not know when will it arrive). I had to finally accept the used battery for a new bike (which Im unsure is new) and also not sure if the motor and other parts are genuine. After all of this, they did not even have a courtesy to call me and talk over the phone. Im really disappointed for having dealt with Decathlon Ballymun store. I will never ever again deal with Ballymun store. Will also escalate this to their central/ head office .

What a joke.
I have been trying to deal with the customer service and they have not been helpfull at all.
My delivery was due on the 4th of December and I have been mailing them almost everyday since with no satisfaction I requested this to be escalated to a manager several times and requested a call back which again was ignored
Recently I only got an email from a supervisor and was hoping they could help but again no help.
This is a santa present and I'm due to have two very upset children come Christmas morning.
I have asked can I go and collect the table myself multiple time and again. Just ignored.
Never had such bad service

And after trying to put the exact review on there website. I got a mail back to say it was refused and removed.

From zero communications,no proper tracking despite €50 delivery charge to phone numbers that don't work. Horrible experience ,no money ,no product and no present to give to a family member at Xmas. Avoid this company at all costs. You can't track item,you can't phone them,you've got to email them and wait days for a reply,if you're lucky!

Ordered and for 2 weeks the order didn’t update
Was for click and colllect
Sent a message to their customer service and they replied by prioritising my delivery 📦
Received package the next day

Ordered a Dining Table/Pool table online on 18th November worth €389 with €49.99 delivery - bulk delivery so requires Vanex Logistics who it seems are incapable of providing any online tracking information - that should have been the red flag but I really wanted the item. Was showing delivery date of 9th Dec online which is 15 working days - is this item coming from the Moon?!??

I contacted customer "service" on 7th when I didnt have any notification on delivery, tracking number etc. to see whether delivery would be taking place on the 9th and was told there is a delay because of logistics but they are actively tracking my order BUT unable to give me a tracking number or delivery date - its ok though, the delivery partners are prioritising deliveries ... eh ... HOW? Responded again on 9th December asking for any idea of delivery date ... nothing .. no response ... Steer Well clear of this company they are awful!!

I've now been told that delivery will be on "either the 15th or 16th of Dec" and the delivery company (Vanex) will contact me on the day with a time - Logistically, this means someone staying home for 2 days on the off chance that the item is delivered - this is lunacy!!!

I have emailed the CEO of Decathlon, CEO of Decathlon UK & Ireland and every customer service email address available to try to get the most BASIC of information ... when will the product that I paid money for be delivered?!??!?!?! I also linked them to their Trustpilot pages - the number of customers with issues makes it clear this isnt "over-reacting" customers due to the time of year - this is sustained customer complaints for over a year.

As before, unless delivery does happen on EITHER of those 2 dates as I have taken time off work to be home, I'm considering this theft and doing a chargeback on payment!

An update ... you should strap in cause this is gonna be good!!!

Delivery didnt happen on 15th Dec despite someone being home. Delivery didnt happen on 16th Decmber despite someone being home. On afternoon of16th December I received an email saying that delivery would happen on 17th Dec between 10.30am and 12.30pm.

I got up this morning to 2 emails from Vanex Logistics ...

Email 1: 7:13am stated that delivery would be around 10.42am
Email 2: 7:23am delivery has failed at 7:16am ... no reason why ... just failed
Remarkably - I received a link to a tracker for my delivery from Vanex which told me my delivery was status "undelivered" due to being unavailable.

Apoplectic with anger I emailed Vanex and multiple Decathlon people asking what the hell has happened, no one showed up at 7:16am, I have proof of my Ring Camera.

I received an email from Vanex saying that delivery failed because of a "loading error" and that they were organizing their "run" for next week and would be in contact with a new delivery date!!

I do not believe there is a "loading error" ... I do believe that Decathlon have used the cheapest company they can find to do deliveries, that limit insurance costs for bulk items and that there was only 1 person at the Van to load my item and he wasnt able to do so himself so 10 minutes after getting the route confirmed he marked it as undeliverable.

I cannot tell you how much you should stay away from this company and its awful delivery service! Please do yourself a massive favour and buy from a reputable retailer as this lot do not operate in good faith.

Next step is a full refund and small claims court for 3 days loss of earnings!

Further update - like others in reviews below, I gave up and organized a replacement from another company that was delivered within 3 days!!

I have been palmed off and given platitudes by Customer Service since I started engaging with them on 7th December.

They finally agreed to a refund on around 19th December but the comedy continued ...

Despite me confirming I wished a refund they tried to deliver on Monday 22nd when no-one was home!!! I got NO notification on delivery until the morning of 22nd December.

These folks are an absolute joke!

Its now 7th January and I am still fighting for a refund and compensation!!!

Bought a treadmill run500 on black Friday deal. Worked once and then all power went from the machine. Contacted technical support in UK who were very responsive and advised could arrange a collection and replacement. Now over 6 weeks later still no collection. If I deal with Irish customer support it is by email and they defer the matter to their external collection service Vanex. If the agent I deal with is away, then there is no-one to follow up. Ridiculously poor customer service. Never going to buy from that store again.
Update: Following this review, got contacted by Vanex to arrange collection on a Friday and then driver rings late Friday evening and says 'sorry, no space in his van, will try again on Tuesday' That has come and gone.
Main issues I have found customer support with decathlon non existent - feels like you are being handled by a robot, no means of escalation, they don't want to do a refund but would rather do a replacement, they outsource their deliveries and pick up to this really useless crowd called vanex, so as a consumer you are really stuck. I think its best to avoid this crowd and stick with stores with better customer support.

Absolute joke of a website. I ordered a Christmas present off their website. Ordered it the 5th & my delivery was for the 6th. Its now the 23rd & my item nowhere to be seen..contacted them multiple times and all they keep saying is they have contacted the courier. But my courier is an post. Ive put the tracking number into the an post & they don't recognise my tracking number, joke

I wrote a review a few years ago … Decathlon Ballymun … as it was such an outstanding experience

I visited again today and i do want to say that it is without the best and most consistent retail experience in Ireland. I have gone to the shop many times and on each occasion the service is simply incredible .. staff fantastic and the product / pricing etc are all good – but it is the staff experience that wows me each time

I just want to acknowledge it … brilliant and commend the whole team … {please pass my comments on to your manager}

Today it was Marco in bike repair .. simply amazing

Thank you all
David

Tried to return a table( as when we got home we discovered it was damaged) with no luck .
Staff refused to take back the table claiming it was a “ second life purchase “.
The table had no such label on it to inform customers it was a second life purchase and it wasn’t in the shelf with second life purchases .

I provided my receipt for refund still wasn’t received .

Bought pair of size 7 quchena apparently 100%waterproof submersed in water for up to 15hrs according to the add on their site only wore them once since buying them and the right boot is letting water in it I've been in touch with them about same and was told to take pictures to prove what I'm saying waste of money don't buy from this site they say their based in Ireland but their not

Was sent a second hand garmin watch that was being sold as new.
The watch had 6 weeks of someone else's fitness data on it. Serious data protection concern.
Still waiting for a resolution from decathlon

I ordered a bumbag for my holiday and they posted the wrong item out to me. Its a waste of time trying to return it since I'll have to pay 5 euro postage and the item only cost 10 euro. I'll never order from them again. Useless company.

Ordered a 12 in shoe size and received a 13. When I followed up with the company I was told that they were out of stock for the 12s so they just gave me the size up?? But it wasn't out of stock on the website. Which I said. When I asked if I would get anything as compensation they said I would need a loyalty card in order to get free shipping on my next order. I told her I didn't have one and she said there was nothing they could do. Honestly horrible customer service. Most people I know don't even revive their orders they said

An almost Kafka-esque ordering experience in which I was charged 50 Euro for a delivery, promised 3 different delivery dates (which required me to stay at home), and they missed EVERY. SINGLE. ONE.

Still don't have my item.

Decathlon ballymun,
Went out specifically for adult dance gear for my daughter starting college.
Wasted journey only stock online. No where is this indicated on website.
Took a while to get a staff members attention as two out of three where chating to their friends.
Only 1 cash till open all the rest where card only. So queue at this till.
Coffee shop in Decathlon is card only which is disgraceful

Was in the Ballymun store where I met Richard who provided outstanding service. He not only assisted me with my main query but also identified and recommended additional products I genuinely needed.
His approach was professional, helpful, and customer-focused — making the whole experience seamless. Truly excellent support!

If there was a chance too give no stars I would .I recently ordered two items off decathlon.it took them 6 days too deliver within Ireland.when package arrived the box was fully torn open with holes also in the box itself .then when I opened the box my items were just flung inside the box with no protection on them nothing .like they couldn't care less as they have already received payment for both items.i would highly recommend staying well clear of this service abousetle disgrace.

I ordered a small item to be picked up in a local hub ( from a list )in Ballincollig , Co Cork on the 12/ 08 / UPS are sending daily emails saying the status of delivery has changed and they have to get back to source for clearance ! You cannot reply to the UPS emails !
Tried emailing the address given out on the Dublin phone , INVALID email according to Google ! Phone to a person in the Ballymun store rings out after a few seconds . This is disgraceful business and if Decathlon ever open a store in the south , I will boycott and advise anyone to do the same !