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360 days online Support ✓ 5 year guarantee ✓ Free Returns ✓ | Lights that are about so much more than just illuminating a room. Shop All lights at decormote.com.
10685 -B Hazelhurst Dr. # 30840, 77043, Houston, Etats-Unis
2,7
13 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered a large wooden Koi Chandelier. Because of size and fragility, was not able to get express shipping - had to go by container ship. When inquiring to delivery status I received updates from Decormote and the freight carriers. Although it took a long time to arrive it was in perfect condition and easy to install
I never received my order. During months I ask for the status of the shipping and they always promised that the lamp would arrive at home shortly. Six months after my purchase and following several complaints, I received full refund.
DO NOT BUY! They never delivered the lamp I ordered. I contacted the customer service several times and they assured me that the lamp will be delivered „with 100% safety“ (direct quote). No matter what they will comment to this review - do not trust their words. I contacted them several times asking for an update in the shipping. I gave them more than one month of time to clear up the issue with the shipping company and they did not manage to do so. I cannot recommend this company.
Update (February 2023): Got my money back via PayPal. Then, they replied in the comments that I get a free lamp: I did not receive any further updates or emails regarding the free lamp they promised me. SCAM!
In case they delete the comment on my original review here it is:
„Reply from Decormote
20 Dec 2022
The reason we chose to refund you is because there was indeed a long delay
We are still shipping your package, which means you get a full refund and you will also get a light for free, we will contact you again when the package is shipped.
We are replacing new shipping receipts
After waiting for you to receive the package, I hope you can modify this feedback“
Réponse de Decormote
The reason we chose to refund you is because there was indeed a long delay
We are still shipping your package, which means you get a full refund and you will also get a light for free, we will contact you again when the package is shipped.
We are replacing new shipping receipts
After waiting for you to receive the package, I hope you can modify this feedback
Good quality light…..
I thought it wasn’t going to turn up as it took a while to arrive, but we’ll worth the wait.
let me say customer service was beyond exceptional- as soon as i made my purchase i contacted via email if i need any help and provided a tracking number, item was shipped quickly & was was exactly as described thank you
No product showed up after 7+ weeks of waiting, nothing to track in the UPS tracker. Support is a mess. Stay FAR away from this company.
Réponse de Decormote
Your package is in normal shipping
We expect your package to be picked up by UPS and shipped to its destination next week
Please be patient for some time
You will receive your package soon
Because you are an EU country, we have chosen a shipping method that does not pay customs duties.
purchased "herman miller" lamps...complete garbage, the customer service is garbage
Réponse de Decormote
We have been actively negotiating with you to resolve this issue
But you just want a refund.
decormote.com is a SCAM, and it is obvious that all of these Trust Pilot reviews are FAKE. All of these 5-star reviews were submitted within a 2-week timespan in late July to early August 2022. You can even see from "Claude Smith" review on August 7, 2022 that the review mentions a completely different company, "...we found this one on mooielight." Trust Pilot should immediately remove these fake reviews. It is absurd that Trust Pilot is complicit in scamming people by allowing these fake reviews to be submitted and stay on the platform. Stay FAR AWAY from decormote.com
Réponse de Decormote
Our website under mooielight company, if mooielight does not sell products, we will let customers buy on this website, there is no problem.
You haven't even bought any products from our website
I don't understand why you are leaving this information
Our website is 100% real feedback
We accept payments by credit card or Paypal
If our customers can't receive the goods or the descriptions do not match, all customers can apply for disputes within 180 days, all orders are zero-risk shopping
Placed order and tracking was not available until after I reached out to them asking to see what the delay was. I did expect a 30 day ship time however it wasn't "shipped" until 45+ days after and to be told it was delivered however my doorman building has never received. I reached out to the company and they said its marked as "signed for" but that's not true. The package update said "left at front door". Again, no trace of the package and their customer service team said there's nothing they can do, won't ship a new fixture or issue any sort of refund.
Réponse de Decormote
This is left at the front door by UPS, we provide you with the UPS receipt certificate
We asked you to complain to UPS that you did not receive your package, but you did not do so
We paid for shipping and customs duties, you asked us for a full refund, and UPS responded that you received the package. Your request is obviously unreasonable.
If you are willing to complain to UPS and UPS agrees to your complaint, we will choose to give you a full refund
But you refuse to do so.
BUYER BEWARE! Reviews are fake and identical to another online lighting (scam) retailer Vakkerlight. Products are knock-offs -- please be careful if you've already purchased. The lamps could be hazardous.
The reviews are fake and fabricated. It's pretty evident if you pay attention to the reviews' details and writing style. For example, the country of reviews is the US, but they talk about St Petersburg in Russia! There are shady Indian companies that write as many Trust Pilot reviews as you pay for. This site has used one of those.
Réponse de Decormote
you may not know
Russian clients are sanctioned because of the Ukraine war, and Russian IPs cannot browse
This has resulted in Russian customers only using VPNs to select US IPs for purchases.
You didn't even buy on our website.
It is hard for us to doubt that you are not a peer.
Our positive rating is 100%
If any customer ever buys, all customers will know the quality of our service.
the product is very accurate. when the lamp is on it looks beautiful!!!!!! very satisfied!!!!
Update: Coming in to my update my review in response to Decormote's response - yes, it's true I didn't buy anything from them. I was thinking about it and doing research until I saw all these real sus reviews. If I'm wrong, then I'm sorry but...I find it hard to believe that a company based in the US would have so many reviews written by people who clearly don't speak English. Even the company's response to my review is written in poor English. And no, I'm not a 'peer' (I assume they meant a competitor) out to frame them. I'm just a consumer trying to call out suspicious reviews. If they sell great products, great! But as a consumer who relies on online reviews, I find it extremely poor practice (to put it nicely) when companies use fake reviews to inflate their ratings.
just coming in to try to balance out all the inflated ratings from obviously fake ratings (all done on the same day, say similar things in poorly written English). I came here after seeing they rip off designs of much more expensive lamps. The website is full of nonsense too. I suspect this company is based in China or somewhere else abroad (don’t be fooled by its Houston location as indicated on instagram)
Réponse de Decormote
Most of our clients are European clients
Most German and French clients do not speak fluent English.
If you don't get a good service when you buy from our website, this is our problem
But you didn't even buy anything from our site, leave some negative feedback, we have a hard time believing that you are not our competitor
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