Hours late to site. Used a 3rd party organization aka two men in a U-haul. Yell at our COO when asking for Venmo for payment from a business. Would not take our items out of the truck without full pay... Voir plus
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Lisez les avis des autres
Broker they double charge you then takes longer than it should to get your refund... shop around many other companies cheaper and more professional for sure Eric started out good but when I canceled t... Voir plus
Erick and Shannon did a poor job at communicating and following through. My things were picked up 12/6. Driver requested I pay an additional $920 dollars and became angry when I told him that I would... Voir plus
This company will SELL you to other moving company... Other company will sell you to another ... each of them will charge you more money (cash only) on the top.. and you must pay to get your staff... Voir plus
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With Delaney Vanlines, you’re not just hiring a moving company – you’re gaining a partner who genuinely cares about the well-being of your belongings. Our dedicated team is committed to providing exceptional service and going the extra mile to exceed your expectations.
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Worst moving company
Worst moving company! Lies after lies and anytime you try calling you get forwarded to one guy. First our quote ended up a thousand bucks over and when they showed up to pick up our house they were three hours late and didn’t get done till almost 3 in the morning after the foreman wanted us to give him 500 bucks to not list as much on their paperwork. I had also asked after reading another review, if they use their own trucks. He told me yes which was another lie. Some other company picked up our load and then a different one dropped it off after having our stuff for 20plus days. Our brand new refrigerator was covered in dents and we are still going through boxes that were clearly marked fragile that are shattered. Then we had cops show up to our house while their hired help was unloading the truck because one of them had stolen a cell phone and was tracked to our house. Just overall horrible experience and will never use this company again. There is a lot more but I would be on here for hours. After seeing the company's reply to this review, it brings me to believe that they would still rather lie than be honest. the main problem was you can not reach anyone other than the assigned "agent". No customer support or management to discuss the issues we had. We had several items broken including antiques and like i said a brand new refrigerator that has dents all over it now. If someone wants to reach out to me from this company you can find our contact and we can set up a call. All the information i have put on here is true and not a fake review. Horrible customer service!!!!!!!!!!!
18 juillet 2022
Avis spontané
Réponse de Delaney Vanlines
I will respond to these issues one at a time. First of all, to call an A+ Rated mover that does 600 moves a month with very very few bad reviews "the worst mover ever" is a pretty bold statement.
The reason the call is sent to "one guy"..is due to our phone system routing you to your representative. We do this so you have direct contact with one person during the move that can assist you. I'm sorry this upset you.
I dont have anyone under the name of "eric davis" so I cant comment on "it going $1000 over"..But the only way our prices can increase is if you increase your inventory. So if you moved more stuff, yes it cost more money.
It is our own trucks, our agent picked up the order if you booked with us. Theres no other way we work. Also, the info about the driver and him asking for side money makes me believe this is a fake review so I will no longer respond.
I searched both names and cant find them sir. Can you send your reference number or email me at info@dedicatedvanlines.com so we can fix this for you please
Do. Not. Use. This. Mover.
UPDATE 4/28/23: I see the company continues to lie in their response below. We reviewed the inventory on the quote THREE TIMES with the company's representative to ensure accuracy. I have all documentation.
UPDATE 10/11/22: I was just contacted through LinkedIn by another victim of Dedicated Van Lines's deceptive business practices. Please do not use this mover.
UPDATE 8/20/22: The company is now lying to the BBB in responding to my complaint. I just sent text/email screenshots to rebut the lies. Please save your money and use any other mover.
UPDATE 8/1/22: We submitted a complaint to the BBB and the company has lied in their response. Fortunately I have screenshots of the text thread where I informed them *before the move date* that THE DRIVER is concerned about the lack of packers provided.
This is not a reputable company.
- Original Review -
We originally picked this mover because of past good reviews. Clearly, something has changed with the company since after a month and long text conversations they refuse to do the bare minimum to make things right for a move that went horribly wrong.
A month ago my wife and I moved from Virginia to Illinois. We've moved a lot over the years and this time purchased "White Gloves Full Service Packing".
Almost every day we checked, double-checked, and triple-checked all the details via email, phone, and text. This includes letting ((name redacted per Trustpilot rules, let's call him "The Owner")) know that the DRIVER expressed concern over the packing task resources when he called us the day before the move.
Moving day: No packers, limited packing supplies on the wrong sized truck. My wife and I had to pack four entire rooms in just a few hours, jeopardizing making our flight to Illinois.
A month later, still no refund for the services not rendered, just a complete runaround. Moving day was hugely stressful, my wife had just lost her father a short time ago and had a personal health scare.
We asked for the absolute minimum...a refund of the packing services. Dedicated refused, finally telling us to quit asking or their legal department would pursue harassment charges.
Do not use this mover...if *anything* goes wrong, they will not do anything.
23 juin 2022
Avis spontané
Réponse de Delaney Vanlines
Mr Hauser. You have tons of misinformation in this review. So much that Im going to continue letting a 3rd party handle your issue.
I will say, the truck wasnt the "wrong size". Your job was estimated at 1435 cu ft. with 235 items. You ended up having over 450 items. Thats why the truck was the "wrong size" because you failed to list over half your home.
They were absolutely horrible
They were absolutely horrible. They called Friday to tell us they would be coming Saturday between 7-10 then Saturday at 7:45 they called and said they weren’t going to come until Sunday. At 7:15pm on Saturday the movers arrived unannounced. The movers came to look at our stuff and claimed that we had almost double the amount than in our contract, when we had 3 additional items. And would be charging us 2000 more dollars. We proceed to ask why that was and how could that be if basically everything was in the contract. They also made me very uncomfortable as a woman by staring at me as well as goofing around and playing in our backyard. They got mad at the questions we asked and said they will come Sunday morning at 7 am because they were tired even though they had already said they HAD to do it that evening. We asked for their contact info and higher up contact info multiple times and got in the car and drove off. They then proceeded to not show up at 7 am. We contacted the broker serval times to try to find an update. He would only pick up if we used a different phone. He was rude talked over me and hung up on me multiple times. He never gave us any info. My husband and I move Wednesday and we were very worried they wouldn’t come at all. Eventually the movers showed up at 12:30. I was upset and confused why they were so late and at the lack of communication. They got mad at us again. And refused to give us the quote we had already agreed upon. We decided to refuse their service as they never gave us any. I doubt I will get my deposit back. They were absolutely horrible and rude. There was no communication at all. We did not trust them with our stuff. I don’t usually write reviews but they were so bad. Ryan the broker was the worst of them all. Don’t use them. Now we’re stuck trying to find new movers when we move in 2 days. Also we decided to measure everything we have and GUESS WHAT it measured out to be exactly what’s in the contract. I bet they will write some sassy response to what I say but that is exactly how they spoke on the phone so take that into consideration
13 juin 2022
Avis spontané
Réponse de Delaney Vanlines
I will respond quickly to this one due to it being a simple resoution. When you call from mulitple numbers to the same person over and over to get information when the information isnt available yet. It doesnt mean that person is incompetent. It means youre being impatient unfortunately. If you wouldve allowed me to contact you instead of attempting to force situations that were impossible, we couldve communicated easier and had a better move for you. Im sorry you were disappointed.
We cancelled the order due to having the freedom to or not to do business with whomever we choose. Im sorry you're upset but we do not accept clients cursing and yelling at drivers.
I am unable to find you in the system to try and resolve your issue for you Ms Anderson. If you can please submit your reference number please or maybe email me at info@dedicatedvanlines.com please.
Email does not show up in our system, all of our orders have reference numbers. Please search emails from @dedicatedvanlines.com (where all our quotes come from, and please provide the contract number to verify your order please)
AVOID!!
This company will SELL you to other moving company... Other company will sell you to another ... each of them will charge you more money (cash only) on the top.. and you must pay to get your staff back. Which I finally did , after over paying $730 on the top of original estimate, contract.
As soon Ryan got my initial deposit of $500 , he stopped answering my calls, and nightmare started... Please Avoid Headache !
and to reply to their comment: I only shipped 21 medium boxes, you mixed me up with another unsatisfied client !!
17 novembre 2021
Avis spontané
Réponse de Delaney Vanlines
Irina, we dont and did not "sell your move" to anyone. Your $1850 move went up $500 because you had xxl boxes not "medium" as listed. You told us you had 40 medium boxes and one large picture. We picked up over your boxes and multiple pictures which we needed to pack as well as furniture that wasnt mentioned. Your calls werent answered due to you communicating with dispatch and than calling me right after for the same information. When that occurs, and we see two people are doing the same job, we decide for the client one agent to connect with to make their communication seemless. Clients "staff splitting" and creating issues within our company is the main reason for this measure being taken.
I beg you to choose someone else
I saw the high reviews and they were able to beat every other quote I received. They were pretty responsive. I added things to the quote to actually get a higher price, so I didn't have any overages and was able to budget. I even took them up on their free service to FaceTime around the house so they could get the most accurate quote possible. When the day came, they were $7000 off. I did not purchase anything between the quote and move day. They were just way way off. Be very careful using them and be prepared to go over budget. Once they are done with you, do not expect a reply back either. They are a ghost
23 avril 2021
Avis spontané
Réponse de Delaney Vanlines
For someone to really think a company can be $7000 off an estimate after 33 years of business, if you believe this, do not contact our company. Thank you
Scam
I paid a $1,600 deposit to have them come move us. They never showed then ignored us for two days. I asked for a refund and it's been a week and I still have not heard back. I ended up disputing the charge with my bank and hiring someone else.
17 avril 2021
Avis spontané
Réponse de Delaney Vanlines
You received your refund and should have removed your negative review.
DO NOT USE THESE GUYS!
DO NOT USE THESE GUYS!! I too have been dealing with Ryan Gold and he does not return calls, will not put things in writing and does not respond to texts. I was provided with a quote to move my home contents from CA to NC and although i was excited by the low price, i was fully prepared to pay double his quote and would have been happy at that but when the driver from Brooklyn Moving Inc. appeared (and by the way, i was told that it would be Dedicated Van Lines that would be there) they did an assesment and my price went from $6400 to over $12k! i would have thought that the driver from Brooklyn knew what he was talking about
but once they started packing, they informed me that it was taking up much more of their truck and it has ended up costing me $20k. Ryan quoted a storage cost of $325 per month and the moving company told me it was going to be $1,000 a month. i had asked all the questions about pitfalls but many of my emails, texts and phone calls were unanswered. i am still living the nightmare as my home contents are in storage in CA. when i have them in hand, i will be offering my 2 cents about Brooklyn Moving Inc. They are all in it to take your money. if you care about your money, you will want to avoid these guys at all cost.
AFTER READING THEIR RESPONSE TODAY, I WOULD LIKE TO REPLY BUT THERE IS NO WAY TO DO THAT EXCEPT TO TAKE THE OPTION OF "CHANGING MY REVIEW." I'M NOT CHANGING MY REVIEW BUT IN LIGHT OF THE REPLY SAYING THAT RYAN HAD COVID - THE DATES THAT HE HAD COVID HAD NOTHING TO DO WITH MY EXPERIENCE. HE NEVER RETURNED CALLS DURING THE SET UP STAGES AND I DID CALL HIM AFTER I HAD NO CHOICE BUT TO PAY THE ENTIRE AMOUNT AND ALTHOUGH HE PROMISED TO GET TO THE BOTTON OF IT, HE DID NOTHING AND I NEVER HEARD BACK FROM HIM AGAIN. IN REGARDS TO PAY DOUBLE, I SAID I WOULD HAVE BECAUSE THE QUOTE FOR $6,900 WAS LOW BUT I KNEW I MAY HAVE HAD MORE INVENTORY THAN RYAN WAS INFORMED OF. FOR INSTANCE MORE BOXES ETC. THEY DON'T OFFER LIVE ESTIMATES UNLESS THE CUSTOMER REQUESTS THEM. ANYONE CONSIDERING THEM SHOULD GET A LIVE ESTIMATE BUT TAKE MY WORD FOR IT - ANOTHER MORE PROFESSIONAL MOVING COMPANY WOULD BE THE SAME COST.
7 avril 2021
Avis spontané
Réponse de Delaney Vanlines
Ryan was dealing with covid from March 20-April 10th. He wasn't available due to this reason. I don't understand why anyone would be prepared to pay double a quote if they didn't think to themselves that they personally misinformed the company and expected issues on pickup. That is not how we like to do business and wish you could've contacted us prior to the pickup so WE didn't have any surprises.
If we couldve spent more time on the inventory instead of saying we will figure it out when the day comes, we BOTH couldve avoided surprises. Clients only complain when they have surprises last minute and dont understand that our company ALSO goes through those same LAST MINUTE surprises, the only difference is that we have a job to complete. You are a paying customer, and we do all we can to safely and professionally move and pack the customer.
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Worst movers I have ever dealt with and I've moved to 6 states in 7 years. Save yourself the hassle and look elsewhere. I would have rather moved by myself! Paid a premium to use dedicated van lines due to these so called amazing reviews and it couldn't have gone worse. I am still in contact with employee trying to figure out reimbursement for broken/damaged and missing items. Does not respond to emails or phone calls. I have an email chain from my move in July 2020 all the way until now trying to deal with this mess of an organization. I am happy to share these emails with anyone. Promised a $400 reimbursement for broken TV and have yet to receive that or contracted reimbursement for damages. (UPDATE: Received reimbursement months after my move). Here are some additional issues that I encountered along with pictures.
-Carrier came a week later for delivery that was originally quoted due to mechanical failures. Dispatch could never give an update anytime I called.
-Delivery worker called off an additional worker who was on his way because he thought he could do it all himself. I ended up helping with unpacking several of the furniture items, folding the furniture covers, putting together my kitchen table.
-The delivery worker did not have any paperwork for me to sign. I had to call dispatch to let them know and they told me they needed me to sign the paperwork as soon as I could. I still have yet to receive paperwork.
-Delivery worker was not wearing a mask inside my apartment while unpacking or putting together furniture. He kept coughing several times without covering his mouth all over my stuff, but when I called dispatch about having only one person, they said it was due to COVID, clearly not...
-Charged me an additional $150 for long carry, but was told long carry applied to the entrance to my apartment building, not my actual apartment door. He was parked right outside.
-Brand new TV came cracked
-Missing an artificial plant
I understand they are a small business and a broker (used R&M Transportation), but this was a miserable experience. I have been avoiding writing a review for months now as I hate to do that to businesses in hopes that my issues would have been resolved, but absolutely nothing has.
29 mars 2021
Avis spontané
Réponse de Delaney Vanlines
Seems like all of your issues were on delivery. The $400 was in fact sent so you should provide an accurate update. We arent a small business sir and RM is our agent and has been for several years. The long carry was on your original contract and you did not have full coverage insurance. Its very saddening to see that your last sentence is that you "hate to do this to small businesses but you are afraid nothing will be done", yet our company sent you $400 for the issue regardless of you not having full coverage insurance just to take care of your issue, and yet you STILL have your review posted. That is the epitome of contradiction.
NOT DEDICATED AT ALL!!!
The Manager at Dedicated Van Lines contracted our move to LA Transfer and Storage, and the pick up day went terribly. I told Ryan about the issues we had and he promised that he would work with LATS to make things right for us. Around a week after we arrived in AR we found a house to rent so I alerted Ryan of our new address. He told me that he would get our delivery scheduled with LATS and in the meantime he would obtain a detailed inventory from LATS to help with my concerns about some items possible being left off of the moving truck. I waited a week, assuming that Ryan was working on a deliver schedule and inventory for us. When I contacted him again he couldn’t even remember telling me what he would do, and did not have any updates or documentation for me. That happened again the following week so I reached out to LATS myself, only to find out that Ryan didn't call them and they were estimating at least another 2 weeks just to schedule our move due to them running out of trucks and drivers. It was almost a month before we got our delivery scheduled, and it was a full 49 days between pick up day and delivery day. Ryan started ignoring my calls when LATS continued telling me that they couldn’t schedule our move yet. He used religious holidays, family issues, and anger with LATS as a smokescreen whenever we touched based for the few minutes he would give me. He hung up on me multiple times and he never once produced any reliable information. It became clear that Ryan had abandoned me and my family when he quit answering my calls, texts, and emails. That was a full two weeks before I got a guaranteed delivery date from LATS. I am working with LATS separately to resolve issues with them. I have not heard from Ryan once since he abandoned us. This move was a disaster on multiple levels, but it was made much worse because of Ryan’s poor communication and ignorance. DO NOT TRUST Dedicated Van Lines with your family's well-being, he does not care about his customers at all!!
26 janvier 2021
Avis spontané
Réponse de Delaney Vanlines
This issue has been addressed and closed by the reviewer
The WORST experience dealing with any company EVER -
HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE - you think I need a reply from you three years after my date of service?? My review is clear as day. YOUR COMPANY IS ABYSMAL. I URGE EVERYONE **NEVER TO USE YOUR SERVICES**
20 mars 2020
Avis spontané
Réponse de Delaney Vanlines
Ok, if an adult would like to submit a review, I would be more than happy to respond.
Mr Sherman, I would like the opportunity to fix whatever issue you had 3 years ago on your move. If you would be so kind to email me at info@dedicatedvanlines.com I would love to assist you on fixing any problems you may have had in 2020.\
Yes, usually people have a reason for writing a review..If there were issues on your move, regardless of 3 years ago or 3 days ago, I wanted to reach out and try and make it right. Im sorry if that offended you. Our intent is to make our company the best we can; not to argue on the internet.
Excellent customer service.
Excellent customer service. Ryan is great about ensuring high customer satisfaction.
29 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Thats our goal, thank you very much
Dedicated Van lines helped us move to…
Dedicated Van lines helped us move to our new home. Their service was prompt, friendly and
professional. They took very good care of our furniture and personal belongings enroute,
ensuring that everything was delivered on time without damage. The moving crew was very patient
; they ensured that our possessions were placed in the rooms in our new home hassle free. We can
highly recommend Northern Moving System.
29 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Thank you very much.
The three men were quick and efficient
The three men were quick and efficient. They disassembled my bed and put it back together.
They also asked a lot of questions about small details. They were very careful, and professional.
Also very mindful. They arrived on time and called us an hour before arrival. Highly recommend!
25 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Thank you very much
They are provide very excellent service…
They are provide very excellent service fast to last,I'm appreciate there work.Hope I use this again.
23 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Wow Igor, Glad you took the time to share your experience with us. Very Glad we were able to do a good job for you sir
First time move
Very good! Very good pricing too! Ryan was super helpful and made the whole process easy! Will probably use the company again and suggest to friends and family!
Just a suggestion for the company in general. Please give the name To the customer to put on the money order. Older individuals may not feel comfortable doing a blank money order.
22 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Thank you so much for taking the time for a review for Dedicated Van Lines, Lauren. Glad that Ryan provided the quality of service our company strives to maintain. In regards to the money order, that is NOT a normal occurance (only due to it being an evening Saturday night pickup and the banks being closed Sunday) were the money orders instructed to be made to the driver as a last minute company decision. We are very glad that the move went as planned and look forward to assisting your friends and family with the same quality of service.
Best Regards
Dedicated Van Lines
move from NY to Kentucky
move from NY to Kentucky
First of all I believe they are a broker they did not have any trucks with their name on them a company named Trans World van lines did the move. I provided an extensive list to the dedicated van lines agent which encompassed every item along with dimensions. He chose not to use it and used his moving program assuring us it would fit on the 28 foot truck. It did not, there were 300 cubic feet that would not fit had he used the detailed list provided this most likely wouldn’t have happened. I had to pay for another truck because of his miscalculation even though we went off his list it didn’t fit. I was also promised the entire load would be delivered in 2 days on one truck it was not. 8 days later we received the rest of it one of the major reasons I hired them was to have a dedicated truck with all our things there in 2 days-didn’t happen. So the 9200 move cost me 10690. They did not estimate properly charged me more than my quote and did not deliver on time. It was very stressful I would not use them again and I do not recommend them
21 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Mr Ortman, I was very saddened after our many conversations the MULTIPLE days during your pickups and your full professional packing services we provdied. Here are some key points I want to clerify on your review You received a 3800 cubic foot Full professional packing move with 2 full trucks (one sent direct second shortly after) for only $1600 more then our quote which was for 2116 cubic feet.Meaning you paid $1500 for 1700 Cubic feet full pack and load (1700 cubic feet is the same size as a full Penske truck to give you a visual).
Instead of saying we are a bad company because of the second truck costing you extra, why not look at the fact that we only charged our expenses for it, NOT the volume like you claim. We provided same truck direct delivery on the first 2200 cubic feet as promised and STILL accommodated your extra truck, speedy delivery and full professional packing for only $1700 more.
Also, the only damage to the 2 full trucks that has been claimed by you is the knob on a dryer was broken. We moved over 300 items for you and only had a claim on one, yet we failed to mention that. I hope through now reading my response you can see that we are a good company, we do our best to handle the last minute issues with our client in mind. We had every right as a mover to charge you for the extra cubic feet at the same rate you were charged (as the contract you signed said) but we didnt. If so, your extra truck would have costed $8200, not $1700.
Dedicated Van Lines agents complete all of our work. It is our company who handles the move with you, the client from start (you booked with Ryan) to finish, (Ryan was the one who had the discount applied). Please refrain from misinformation due to it potentially confusing future clients.
Hey Alan, Imunabel to find you in the system to address your order. Can you please reply with your reference number or email me at info@dedicatedvanlines.com so we can fix this issue for you.
Wonderful experience with this company
Wonderful experience with this company. Moving is stressful but thses guys were so accommodating, patient, and understanding! They did a great job taking care of precious possessions. When I need movers again they are at the top of my list.
18 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Tony
Thank you so much for the review. Glad we were able to handle your move with the care you deserved.
Love Dedicated Van Lines
Love Dedicated Van Lines. My move went perfectly. Thank you for taking the stress out of moving. Great job!
16 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Nick, Thanks A lot
Réponse de Delaney Vanlines
Thank you Brad
Glad we were able to handle your move with the care you deserved.
Dedicated Van Lines really did a great…
Dedicated Van Lines really did a great job moving me from North Carolina to Florida. Byron and his guys were careful and efficient. If I move again this will be my go-to company.
11 décembre 2019
Avis spontané
Réponse de Delaney Vanlines
Thanks Keshia
Glad we were able to exceed your expectations
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