DEJAPAN Avis 135

Didn't realise there was no option for small packet. Was cheaper to discard parcel and order elsewhere, support refused. Couldn't recommend less. Would give less than one star if possible. Terrible customer service (they didn't help). Use fromjapan instead. Absolutely no reason to use this company over any other proxy service.

Why is there no airmail small package shipping option to Canada?? I had previously stopped using Dejapan because I found their shipping fees after consolidation suspiciously high. This time I specifically used them because they have no buying fees and I was only buying one cassette, so I knew it would fit the bill for small package. Other proxies offer this shipping option, so it's absolutely possible, so why would I even think to check if Dejapan offered it? And now instead of paying ~¥900 (Buyee's small package quote for the exact item), I just paid ¥2500 for my item to arrive in 2-3 months. Brutal.

DEJAPAN has really great support they friendly and trying their best help you in anything the service amazing really one of the best proxy service site out there.

Dejapan held my compensation from UPS hostage. I paid very expensive shipping fees for this but Dejapan's service is very disappointing. The contents of package were broken. First, Dejapan did not property pack my contents. These were ceramic contents and they just wrapped some of the contents with paper. Second, I paid for UPS insurance and UPS told me that they had approved my claim. But UPS said the compensation needs to be sent to Dejapan. I contacted Dejapan multiple times to follow up on the release of my compensation money. Every I contacted them, Dejapan replied that they were not able to contact UPS and were still in the process of contacting UPS. It's been more than 3 months and I still haven't got back my money. This makes me think that Dejapan just never did anything about this or they just appropriated my compensation check.

My Experience with DeJapan:
I have used the proxy service DeJapan to consolidate three packages, and overall, I had a positive experience. The ordering process was smooth, and bidding on Yahoo Shopping worked flawlessly. One feature I found particularly useful was the low service fee per URL. While other providers charge between 250-500 Yen, DeJapan only charges 100 Yen, which is especially advantageous when ordering multiple items, as I did.

Another highlight is the customer support. When I encountered an issue with an unavailable item, I received a response via email within 24 hours. Although it took three days to resolve the problem, this delay was due to Amazon, not DeJapan’s customer service.

Areas for Improvement:
However, there are a few areas where DeJapan could improve. Unfortunately, they do not offer FedEx shipping to Germany, unlike other providers. As a result, I had to choose Surface shipping for all three packages, as DHL and EMS were too expensive for me. Unfortunately, the Surface shipping through DeJapan took significantly longer than with other providers. While packages from other services took around two months to arrive, my packages from DeJapan took 3 ½ months. Even a package sent simultaneously via Surface from another provider arrived about a month earlier.

Conclusion:
Despite the longer shipping times, I am very satisfied with DeJapan. The items arrived complete and undamaged, which I attribute to the "secure packaging" option I paid an extra 1000 Yen for. While I can't comment on the standard packaging, I believe the additional cost for secure packaging is worth it.

I give DeJapan 4 stars and hope that they will offer FedEx as a shipping option in the future. If they do, the service would be nearly perfect for me.

I ordered a few very fragile ceramic pieces from yahoo through dejapan. The fees were reasonable and they packaged the ceramics extremely carefully (one was in poor condition from the seller and highly prone to further cracking) and everything arrived in perfect shape.

Amazing company, I really recommend this proxy server. They respond quickly and answer any questions needed. I received my order in pretty quick and everything was packaged nicely. When I save up more money I will definitely use dejapan to order more goods in the future. Thank you dejapan!!

just received my first parcel through them and the whole process was great! Customer service team was quick to respond and helpful. The fees are on par with the zenmarket proxy service- very reasonable.
will order through dejapan again!

great price and service

No airmail small packet (epacket) option. Every other proxy have that option on their shipping calculator page, japan post site says it's enable so no idea why is worth paying to this guy

Hello!
I can always shop without worry, my packages have always arrived in perfect condition with no hiccups or frustration.
From start to finish, every purchase is a good experience and they've never let me down.
The free warehouse storage period is great and the shipping options are reasonable and all of my packages have been well packed, I'd even trust the standard packaging option even though I always play it safe, they go above and beyond to ship things very, very safely. I am always very happy.
Keep it up, DeJapan!
Thank you!

Last time using their services. I keep watching items fly out of my hands because buyers can’t get to the order fast enough. Rather than buy the items out right or settle things via private message after purchasing they comment to ask if it’s okay to purchase. I understand that it’s probably just a procedure, but to a customer with no understanding it looks like a waste of time and that our order does not matter. I literally just watched another item that I had put an order in for almost 11 hours ago slip out of my hands. I watched the page as the buyer never responded to the seller. This is frustrating and disappointing, especially for people who are regular customers. I am aware that it was announced on the website that buy times will be slower due to order increases, but this bad? For future customers please give at least an ETA out of care for the customer.

My first experience with DEJAPAN was very pleasant. I recommended it to a friend of mine first who liked it, then later on I decided to try it myself.

At the time of his purchase only a short few months ago (October), DEJAPAN had limited shipping options to choose from and he was noticeably frustrated by that. I am pleased to report that things have since changed. Customers now have a variety of methods at their disposal. I will note that FedEx is only available to the US and Canada, and it will not appear under the second payment options list unless you ask support for a quote. They told me it is their most expensive option and few people use it, so it is not available by default.

There were three auctions I was after that led to me starting my first order. One had the direct purchase option enabled while the other two did not. Long story short, I won all three. I would highly recommend using their “Credit Card” option as your main form of payment (note that debit cards are accepted!). My credit union unfortunately flagged my payments as suspicious and put a block on my card, so I had to work with them and DEJAPAN to resolve the issue. DEJAPAN does not use third-party payment processors like all other proxies I’ve worked with do, meaning no extra “transaction” or “processing” fees are charged. You simply pay the exact exchange rate from your currency to the Japanese Yen at the time of your payment.

If you set a max bid that is larger than the list price, DEJAPAN will cancel the original charge and refund the difference (this is, of course, assuming you win the auction). If you lose any auctions, you will be refunded in full.

For your first payment (I’m only talking about Yahoo! Auctions and any web shops outside of Fril and Mercari), you only pay the cost of the item without factoring in domestic shipping to their warehouse.

I was very pleased with how fast all of my orders were delivered after the sellers received payment. I did not have to wait for more than a week. I ordered a CD from Amazon Japan as my fourth item and it arrived after 1 business day.

After all of my orders arrived, I sent them a request to pack everything. Packing took two or three days. I paid both 400 yen in consolidation fees (100 yen per item), my shipping bill, and the combined domestic shipping amount between the four orders (one was free) as my second payment. I emailed them asking to add a FedEx quote to my shipping options list, and a day after my package was packed, they did so.

*International shipping will most likely upset you, so I am warning you ahead of time.* Because DEJAPAN does not have business dealings with couriers like other proxies do, they are stuck paying grossly inflated consumer rates. I spent $70 USD to ship a small 0.67 kg box with a book, two CDs, and a PS2 disc in a thin poly sleeve via FedEx International Priority. Yes, I did pay roughly $30 more than the other courier methods. I didn’t have to; it was a choice. All of the other methods, including Japan Post, were still pricey.

Below is a list of what I could have chosen from:
Japan Post (EMS): 4460 yen
Japan Post (Airmail): 4200 yen
Japan Post (Surface): 2600 yen
FedEx International Priority: 10700 yen
UPS: 6310 yen
DHL: 6600 yen

After choosing FedEx and making my payment (2/5 JST), the status would never update past “Preparing Shipment” with no tracking number being added. I found out later (2/8 JST) that the package arrived unexpectedly and was signed for by a family member. I have no idea what went wrong, but I was left completely in the dark until the package arrived at my doorstep. I have a Delivery Manager account with FedEx, but it never appeared. This would have been a problem if no one happened to be present at my home, because I would have had no way to redirect the delivery.

With that out of the way, back to the good news. I was shocked to learn by entering the tracking number on the label that my package arrived in two days from Osaka to West Coast USA. That is the fastest international delivery I have ever received from Japan throughout all my years of importing.

The box was packed well and did not waste space. Kudos to the packing team! All of my items arrived as described.

I have a lot of respect for the support team. DEJAPAN’s customer service is so good that it feels almost personal rather than professional. Please keep up the good work!

Overall, I would use DEJAPAN again. Because I had a time-sensitive item included in my package that a friend paid me for, I paid extra for courier services that I really did not need otherwise. In the future, I will ship any orders through DEJAPAN via Surface.

Thank you to everyone at DEJAPAN for operating such an amazing service. Hopefully, I did not miss anything of importance in my review!

First time using DeJapan was last year, handled a pre-order for something. Totally straightforward and communication was very good, considering I had stupid questions as I don't use proxy services often. Using them again today, definitely my new go-to proxy service.

Ordered 5 volumes of manga. Packaging was decent and paid 700 yens in total as fees. Great price wise. Will use their service again. Wish they offer AVIA small option as well.

Dear DEJAPAN Team,

Greetings and wishing you a happy new year ahead…
This was my first time ordering from Japan and as I am from a Middle Eastern country I was scared of the language, support customer service, and the time of delivery the last is the charges it would cost me.
However, I received my order within less than one week from Japan to Kuwait……. Smoothly and with a very low rate. Excellent
I would like to express my sincere appreciation for your service to me as one of our most reliable regular suppliers I dealt with. Ever since I signed up for your site, you have provided the highest quality services with even better customer service. Deliveries are often received earlier than expected, and you are quick to resolve any issues that arise.
I look forward to extending your site, and I will recommend it to all my friends and family.
Hope you will continue to provide such excellent service. Thank you for a favorable first time in business together, and I look forward to many more.
Ihab Al Qassem

I rarely ever write reviews on sites like these, but as I truly appreciate Dejapan and all that they do, I felt super encouraged to give them a review. 🌻
I've been using Dejapan since 2016, and I can sincerely say that they're both a genuine and wonderful forwarding service. Their customer service is one of the best I've come across, and the fact that their standards in terms of efficiency, customer support, etc has not lowered -despite it being 7 years- says a lot, in my opinion.

They were actually the first JP proxy service I had ever tried, and I'm really glad & relieved I made the right choice by choosing them back then.

I also love how they seem to try their best to buy your items (especially/particularly ones on flea markets like Mercari, Rakuma Fril, etc) as soon as possible. I doubt I would've gotten some of the rarer items I currently have if they didn't purchase it as fast as they did.

In regards to shipping and packaging, I'm happy that so far all of my items have come packed neatly and safely, and I appreciate how incredibly quick shipping is for me too!

All in all, I highly, highly recommend using Dejapan. 😊💛 I truly appreciate them & each respective team, and all that they do. Because unlike a lot of services nowadays, they're honestly pretty hands-on with everything they do and that's truly a shining quality, in my personal opinion. 🌻

my favourite service!
I think buy at least one item a week (・・；)
but I am very happy. (´ ∀ `)ｂ I have so many cool and unique items (especially one off handmade clothing items and accessories) + rare plushies that have been on my wish list for a long long long time. my high school self would be very happy.

The staff have always been nice when I've gotten in contact with them with queries.
Unlike other sites I never have to worry about how long refunds or cancellations will take because as soon as an item is unavailable the money will go straight back into your bank account. which makes shopping way less stressful than usual.

Packing and shipping off parcels after 2nd payments are always fast! I use surface parcel so it's like christmas every month for me when my dejapan package arrives.

thank you dejapan for helping me buy all these items!

DEJAPAN is the forwarding service I have used for the past 3 years, and is the best one out there. I have used Buyee and fromJapan in the past and had issues with both services, not to mention higher fees. I have had no issues or complaints with DEJAPAN. They have low fees, timely response to emails, and do an excellent job with packaging orders. They recently overhauled their website and made searching for items on yahoo auctions much easier as well as showing similar items. I don’t see myself ever using a different forwarding service. Would highly recommend

Flawless experience, great customer service. Super quick to respond and very affordable rates as a proxy shipper in japan. I ordered a very big item and it arrived without any issue, thank you dejapan!