They only have big packages, which makes it way more expensive when you don’t buy that much at once. Furthermore, after their price increase, it’s not even an argument anymore that they have cheaper f... Voir plus
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Lisez les avis des autres
Quick notifications - fast packing - even faster shipping. Lots of site options and fair price for proxy services. If I make a mistake or there's an issue with an order, I get an email from a human be... Voir plus
L'entreprise a répondu
Instant communication, the website is really easy to navigate, quick preparation for the shipping, no problems showed up in any of the orders I've made the past 3 years. Keep up the great work :-)
L'entreprise a répondu
Packaging was enough and in a box that just fit my products, which was great to keep the shipping cost down. The whole process is easy and great customer service.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free. From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence. DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,3
Excellent
135 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Experience
Packaging was enough and in a box that just fit my products, which was great to keep the shipping cost down. The whole process is easy and great customer service.
4 mai 2026
Avis spontané
Réponse de DEJAPAN
Hi Sherry,
Thanks for taking your time to give us your feedback!
We are glad to hear our Warehouse Team did a good job with packing your parcels! We'll be sure to let the team know to keep up their good work!
With shipping prices increasing, we hope our little part will help make costs a bit more manageable for you.
We are always happy to help make shopping from Japan easier for you!
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
Awful
Awful. Thought I had bought something only to find out I hadn’t. Shipping costs were more than items purchased by far. Costs $150 to ship a small package. Congrats
22 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Travis,
Thanks for using DEJAPAN.
We appreciate you for sharing your experience.
We are very sorry for any inconvenience or misunderstanding regarding shipping costs.
Please note that you may be required to pay customs fees separately from the shipping fee that was paid before shipment.
Your local customs authority is responsible for determining customs fees. If you have any questions or believe you were incorrectly charged, we recommend contacting your local shipping company or customs office.
We appreciate your feedback, and we will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
Excellent service
Excellent service. Quick processing time. Reasonable fee. I will use it again.
23 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Nati33,
Thanks for continuing to use DEJAPAN!
We always appreciate you sharing your experience with us.
We do our best to keep it as affordable as possible so our customers can enjoy shopping from Japan.
Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
So far so good
21 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi g lim,
Thanks for using DEJAPAN and sharing your experience with us!
We're so happy to hear that you our service has been able to provide a positive shopping experience for you!✨
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Ordering through DEJAPAN is always a…
Ordering through DEJAPAN is always a delight!
Any questions or concerns I have are always answered quickly and my packages arrive secure.
10 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Corey,
Thanks for using DEJAPAN and sharing your experience with us!
We are glad we are able to help make your Japanese shopping experience a positive one! We will be sure to let the Warehouse Team know that their packing is spot on!
We’ll be here whenever you need us. 👍
We look forward to serving you again soon!
Thanks,
DEJAPAN
Favorite japanese service
Instant communication, the website is really easy to navigate, quick preparation for the shipping, no problems showed up in any of the orders I've made the past 3 years. Keep up the great work :-)
21 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Stelina,
Thanks for using DEJAPAN for so long and sharing your experience with us!
We are glad to hear our service has been quick and efficient for you! We will strive to continue to provide the best service we can for you and all our customers.
We hope to see you again soon! ✨
Thanks,
DEJAPAN
Absolutely phenomenal service
Absolutely phenomenal service, quick, efficient and they ship quickly and pack the items well.
29 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Rick,
Thanks for using DEJAPAN and sharing your experience with us!
We're happy that our service has been not only fast and efficient, but also well packed and prepared for shipping. We'll keep doing our best to provide "phenomenal" service! 👍
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Only big packages
They only have big packages, which makes it way more expensive when you don’t buy that much at once. Furthermore, after their price increase, it’s not even an argument anymore that they have cheaper fees.
30 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi sz,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a negative experience due to our limited packing options.
We understand that our smallest box size may still feel a little large for small items like trading cards and keychains, and we're truly sorry that we are unable to offer Small Packet at this time.
As for the change in fee structure, it's perfectly understandable that the increase in fees may feel less efficient for small, frequent orders for 3rd-party marketplaces (like Mercari, JDirectItems Auction, etc.). If you're ordering from any non-flea market or auction site, our fees are still 300 JPY per item URL, so that may be a route to consider.
Again, we’re sorry to hear about your concerns. We will continue to do our best to improve our service for all of our customers.
Thanks,
DEJAPAN
helped through US shipping weirdness
Very kind and responsive customer service. They held my package for 9 months for free due to the shipping weirdness to the US and I am very grateful for that. I ordered before the handling prices went up so I thought it was very affordable.
22 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Aubrey,
Thank you so much for using DEJAPAN and sticking it out with us through all the USA weirdness!
With all the changes that have been happening, we really wanted to try and support our American customers as best as we could. We're so glad to hear that our Customer Service team was kind and helpful to you. ☺️
We know the upcoming fee changes are going to be challenging, but we'll continue to do our best to provide helpful, quality service to all our customers.
We hope to see you again soon! ✨
Thanks,
DEJAPAN
Always great service
Quick notifications - fast packing - even faster shipping. Lots of site options and fair price for proxy services. If I make a mistake or there's an issue with an order, I get an email from a human being addressing it :)
20 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Sonja,
Thanks so much for sharing your experience with us!
We always want to ensure the items we order for you are exactly as you would like. We're glad we have been able to help assist you with purchasing items from Japan!
We're looking forward to helping you with your future orders! ✨
Perfect transaction as always
Perfect transaction as always. I always package multiple orders into each package and have never had a problem. Will continue to do business. A+
15 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Erica,
Thanks for using DEJAPAN and sharing your experience with us!
We're so happy to hear that you our service has been able to provide such a positive shopping experience for you!✨
We look forward to supporting you again soon!
Thanks,
DEJAPAN
One of the last proxies to not increase to 500 yen per item
This was my first shopping experience and i was very pleased overall. I have been proxy shopping from japan for many years and tried a handful of others but with so many changing their service fee to 500 yen per item, DeJapan caught my eye as only having a 300 yen fee so i gave them a go. Overall would say outside select other services that have partnerships with specific storefronts and offer reduced fees/other perks DeJapan is still the cheapest bet if you buy a lot (which i do). Getting the negatives out the way, firstly is they can sometimes take quite a while to purchase your orders and that ties to my second negative which is they have limited purchasing hours so if you find something outside of that or place the order too late you gotta hope 24 hours later its still in stock. Lastly the site can be wonky with surugaya specifically for some reason, adding to the cart will have glitches and sometimes you gotta put all the info in manually, itll still buy it tho. Positives are the lower fees outside of Mercari and select others (that i dont usually buy from anyway), great customer service, quicker than others ive dealt with and very friendly and informative. Dont really have many major complaints, could def use some improvements but from now on its gunna be one of my go-tos.
10 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Chris,
Thank you for using DEJAPAN, and for taking the time to share such a detailed review.
We're pleased to hear that our Customer Service was helpful to you. We make it a priority to provide clear, responsive, and understanding communications as much as possible.
Your specific and constructive feedback is also greatly appreciated. We will take it into careful consideration and continue working on improvements.
We’ll be here whenever you need us. 👍
We look forward to serving you again soon!
Thanks,
DEJAPAN
amazing support
amazing support. willing to work out and support with additional processes and documentation on request with amazing response times. clear communications and very accomidating
13 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Richard,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience!
We believe it's important that our service is both quick and flexible to make the shopping process as smooth as possible for our customers. Hearing that it's appreciated is really encouraging for us!
We're looking forward to helping you with your future orders! ✨
Thanks,
DEJAPAN
I love my order from DeJapan
I love my order from DeJapan! It’s filled with adorable stuffed animals and cute socks and t-shirts! Thank you DeJapan!
8 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Rosaline,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our service ✨
There are so many cute things in Japan, which makes shopping really enjoyable. 💖 We’ll keep doing our best to help you with your next cute find (and any other orders)!
Hope to see you again soon!
Thanks,
DEJAPAN
Fantastic!
Fantastic, consistent proxy service! I have been using them for many years and they have always been communicative, respectful, and professional. I highly recommend their services.
6 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi L.,
Thanks so much for sticking with DEJAPAN for so long!
We really appreciate you taking the time to share your experience.✨
We are glad to hear that your shopping experience with us has been very positive. We will continue to strive to improve our services for any future orders you have with us!
We’ll be here whenever you need us next.👍
Hope to see you again soon!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN!
We're so happy to hear that you love using our service. ✨
We'll keep doing our best to provide a positive shopping experience for you and our customers.
We hope to see you again soon!
Thanks,
DEJAPAN
Excellent service and support!
Dejapan ordered my items quickly and efficiently. Their communication was fast, clear, and the customer service representatives were understanding. The entire process was quick and easy
3 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Jason,
Thanks for using DEJAPAN!
We appreciate you sharing your experience with us.
We're happy that our service's speed and efficiency was to your satisfaction.
We're also pleased to hear that our Customer Service was helpful to you. We make it a priority to provide clear, responsive, and understanding communications as much as possible.
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Dejapan is the best experience i have…
Dejapan is the best experience i have had in all my years buying fom japan. They website is very easy to navigate and hassle free. Their customer support is always fast and courteous. I will be using them for years to come.
1 avril 2026
Avis spontané
Réponse de DEJAPAN
Hi Eric,
Thank you for your continued support throughout the years!
We're so glad to hear that our site has been easy to use, and that you've had such a positive Japanese shopping experience with us.
Our Customer Service team will continue to do our best to provide friendly and speedy service for you and our customers. 👍
We're looking forward to helping you with your future orders! ✨
Thanks,
DEJAPAN
Excellent Proxy Service over 7 Years!
I have been a longtime user of DEJAPAN's proxy service since I have signed up for an account in January 2019 and they still remain my go-to proxy service ever since. I have always had a great experience using their service: ordering what you want from Japanese storefronts/second-hand markets like Yahoo! Auctions, Mercari (JP store), and Suruga-ya, selecting shipping options, and receiving my items. Since their website user interface refresh in 2023, many quality of life improvements have been made to streamline searching for the items you want, selecting checkout/shipping options, and making the website modern and appealing.
All my pre-orders/reservations, purchases, and "request service" items have gone through smoothly. If there was an issue, DEJAPAN promptly notified me with the reason. For instance, one of my items, an A3-sized poster, was not shipped flat but rolled up in a box; DEJAPAN emailed me with several photos showing the discrepancy of what the seller said they would do versus the actual reality and offered me the option to move forward with the purchase or they would try to get a refund for me. Throughout all my communications with the DEJAPAN team, they have been quick to respond and were professional, friendly, and informative; all my inquiries were answered within 1-2 business days but it is usually even less than that.
During the ongoing USA tariffs, they went out of their way to help users by waiving storage fees for USA-bound package that were at the warehouse for over 45 days for several months. They just recently provided a 10% discount coupon for international shipping to the USA.
If there were any aspects of DEJAPAN to nitpick, it would be the changes to their fee structure, lack of Delivered Duty Paid (DDP) shipping options, and underwhelming amount of coupons/promotional events. For the record, the fee structure makes DEJAPAN still competitive with other proxy services from what I've seen and the DDP options are of minimal concern. The lack of promotional events and coupons remains the biggest issue I have so far and it is something I hope DEJAPAN works on especially when other proxy services are more actively offering them for a large variety of stores.
Nevertheless, I had nothing but great experiences using DEJAPAN's services and I highly recommend their services. I felt valued as a user and I know that my purchased items will be well taken care of; I will continue being a loyal user for the foreseeable future.
22 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi Bryan,
Thank you very much for your continued support over the years, and for taking the time to share such a detailed review.
We always strive to provide quick and attentive service so our customers can enjoy a safe and smooth shopping experience. It truly means a lot to us to hear that you feel this way!
We’re also very happy to hear your positive feedback about our website update. Our development team put a lot of effort into improving usability, so your words are very encouraging. ✨
Your specific and constructive feedback is also greatly appreciated. We will take it into careful consideration and continue working on improvements, so please stay tuned!
We’ll be here whenever you need us. 👍
We look forward to serving you again soon!
Thanks,
DEJAPAN
Smooth Experience ordering from Yahoo…
Smooth Experience ordering from Yahoo Auctions Japan, shipping was fast and everything was packed exceptionally well.
18 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi Michael,
Thanks so much for using DEJAPAN!
It’s great to hear that your items arrived quickly! We will let our Warehouse Team know they did a great job with the packing.
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you again soon!
Thanks,
DEJAPAN
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