They only have big packages, which makes it way more expensive when you don’t buy that much at once. Furthermore, after their price increase, it’s not even an argument anymore that they have cheaper f... Voir plus
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Lisez les avis des autres
Quick notifications - fast packing - even faster shipping. Lots of site options and fair price for proxy services. If I make a mistake or there's an issue with an order, I get an email from a human be... Voir plus
L'entreprise a répondu
Instant communication, the website is really easy to navigate, quick preparation for the shipping, no problems showed up in any of the orders I've made the past 3 years. Keep up the great work :-)
L'entreprise a répondu
Packaging was enough and in a box that just fit my products, which was great to keep the shipping cost down. The whole process is easy and great customer service.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free. From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence. DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,3
Excellent
135 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dejapan is the best!
Really great rates and excellent service. I feel like they really take care of their customers and i am always satisfied every time i use them for buying items from Japan. Other places like buyee have caused me issues especially when it comes to shipping to the US, and i have never had any problem with Dejapan. Thank you for all that you do to ensure my experience is as smooth as possible!
20 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi Michael,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience!
We believe it's important that our service be both quick and helpful to make the shopping process as smooth as possible for our customers.
Hearing that it's appreciated is really encouraging for us!
We’ll be here whenever you need us next.👍
Hope to see you again soon!
Thanks,
DEJAPAN
Fee Changes Make It Harder to Recommend
I’ve used DeJapan over the years and have generally been very satisfied with their service, especially their low fees.
However, with the recent fee changes for flea market purchases, the cost has increased noticeably. The new structure - at least 500 yen per item (300 yen service fee + 200 yen handling fee), plus an additional transaction fee, brings the total to around 700-800 yen per item.
At this point, it’s becoming harder to justify using DeJapan, as it is now more expensive compared to other well-known proxy services that cap fees at around 500 yen per item, without additional transaction fees, and often offer more flexible shipping options and frequent coupon promotions.
Because of this, I’m starting to explore alternative services.
Edit April 28 2026:
I've reconsidered DeJapan but decided against using it again.
The company has increased their fee again for flea market purchases from 200 to 500 yen. On top of the already existing 300 yen service fee, and additional transaction fee. In almost all cases, a flea market purchase would cost an extra 1000 yen on just fees alone.
This further increases the overall cost per item and reinforces my previous impression that DeJapan is no longer competitively priced compared to other proxy services, especially given the lack of consistent coupon promotions.
17 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thank you for using DEJAPAN and sharing your feedback!
We're glad to hear that you've enjoyed using our service throughout the years.
We understand that our fee increases have been an adjustment for our customers. International shipping, logistics, and operational costs have been steadily rising, and we've done our best to keep our service as affordable as possible.
That being said, in order to continue providing safe, reliable, and high-quality service, we felt that it was necessary to revise our previous fee structure.
Once again, we truly appreciate your feedback, and we'll keep these points in mind as we continue to work towards improving our service for our customers.
We'll be here whenever you need us!
Thanks,
DEJAPAN
Nothing to Criticize
The process was straightforward with no notable issues. My products arrived in a timely manner and in good condition.
9 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN!
We are happy to hear that our service was straightforward and easy to use.
We'll do our best to continue that same positive shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Horrible service with nothing automated
I wanted to bid on a high end collectible that I really wanted via this service. Since it was an auction, I had to bid extremely high to make sure other buyers would not bid at the last minute and extend the auction by 5 minutes. Why? Because it's not automated and their service is practically useless outside of Japanese business hours. So I wouldn't be able to counter bid. Mind you, Mercari auctions usually end outside that time period.
After winning the auction, my friend who has a Mercari account messaged the seller to see if he had other high end collectibles. This is pretty normal. Luckily, the seller had several other great collectibles. The seller then listed them for me to purchase but since DeJapan takes over an hour to place purchase requests, someone else bought it. Luckily the seller canceled that order to honor our agreement. So my friend then asked the seller to create a listing specifically for DeJapan so that I can purchase it via DeJapan without someone stealing it. The seller does just that. Well, DeJapan then cancels my account because they said I violated their Term of Service because I reached out to a seller. That is not allowed. They treated me as if I was trying to circumvent their service which I clearly was not. The listing was specifically made for DeJapan on my request! I am bringing more business to DeJapan. This is the type of people you will be dealing with. They have zero business sense. Since then, I have given a lot of business to 2 of their rivals. Also, when making an offer to a Buyer, instead of just submitting the offer like a normal person, they have to discuss everything in the public comment section, so that hopefully the sellers agrees to change the price. By this time, someone else takes it since they see there is real interest in the item.
Summary
-No way of counter bidding
-Purchase requests take over an hour. So any good deals will be gone by then.
-God forbid you try to bring them more business by asking the seller to sell you more via DeJapan.
-Making offers is publicly disclosed and takes hours and, in my case, days since it was the weekend.
-On weekends and nights, it's as if this service is useless.
28 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi David!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience
Please understand that our Purchase Team processes orders as they arrive in our queue.
We cannot expedite orders of specific customers for any reason.
When you messaged a seller directly the first time, we let you know that this was a violation of our Terms and Conditions.
Contacting sellers directly negatively impacts our ability to do business with them in a number of ways:
・It confuses the seller; we’ve had communication issues in the past because of this.
・Depending on the site, we don’t always use the name “DEJAPAN” to place the order.
In order to streamline the communication, we kindly ask all our customers to not contact sellers directly.
Despite our previous warnings, you directly contacted a seller again, which was why we have suspended your account.
If you had questions about an item or an order, we would have contacted the seller on your behalf.
We understand this process can take time; proxies by their nature require more time to complete transactions compared to direct purchasing.
However, this is our company's policy, and we require all our customers to follow our Terms & Conditions when using our service.
Thanks,
DEJAPAN
I have been using DeJapan for years.
I have been using DeJapan for years. I've used other proxy sites before but wasn't fully satisfied until I found DeJapan. Their fees are clear and fair, they have great communication, quick to order the items I'm looking to purchase and quick to reach out with any issues. My items have always arrived quick with great packaging. There is not a single complaint I have.
I haven't used them for any auctions so I can't say what it's like but I've purchases from various Japanese sites with no issues. Overall, I highly recommend them and have personally recommend them to my friends over the years as well.
10 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi RIn,
Thank you for continuing to use DEJAPAN and sharing your feedback with us!
We are glad to hear that your shopping experience with us has been very positive. We will continue to strive to improve our services for any future orders you have with us! We also appreciate recommending us to your friends!
We look forward to seeing you again soon. ✨
Thanks,
DEJAPAN
Servizio pessimo e pure ridicolo
Servizio pessimo e pure ridicolo al limite dell'indecente,
mi sono affidato a questo servizio proxy per alcuni
acquisti dal Giappone, prevalentemente merci da
Mercari e Aste Yahoo, il problema con questo servizio
proxy è che non controllano le merci quando gli
arrivano presso la loro sede, neanche approno il pacco,
lo spediacono così com'è, se va bene ok oppure amen
e ti liquidano senza troppi problemi, acquisti merce
nuova ma poi invece ti arriva usata? Nessun problema,
tu hai speso i soldi e loro se ne fregano del resto,
nessuna attenzione per il cliente, a loro non gli interessa, deveno spedire e poi chi si è visto si è visto,
tu puoi protestare ma a loro non gli interessa nulla.
State molto lontani da questi, in caso di problemi
loro se ne laveranno le mani e non vi daranno assistenza.
Aggiornamento al 10/03/2026
Qui aggiungono una risposta che mi ha fatto ridere, si aggrappano agli specchi e cercano di modificare il contenuto a loro puro scopo di interesse di quanto invece mi avevano recentemente scritto tramite email, ad esempio che loro non verificano il contenuto di quanto acquistato e lo spediscono così com'è.
9 mars 2026
Avis spontané
Réponse de DEJAPAN
Hi Manuel!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We are very sorry for the inconvenience this has caused.
We would like to clarify that when an item arrives at the Warehouse, our Warehouse Team checks each item to ensure they match the description provided by the seller's listing. However, as we are not professionals, there may be details which are overlooked and we apologize for the inconvenience this has caused.
If an item arrives not as described, we encourage our customer to reach out so we can determine where the issue lies. However, in cases where the item was shipped via Surface, it is difficult to return items to the seller or store due to the limited time frame for returns—especially if the item was not damaged and no photos are provided.
We appreciate your feedback and will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
Great service!
The website is easy to navigate and see the latest listings. The proxy service instructions were clear of when my items would arrive to the warehouse and when it would ship. This service also makes it easy to buy items in bulk! I will definitely be using this service again!
9 février 2026
Avis spontané
Réponse de DEJAPAN
Hi Angela,
Thanks for sharing your experience with us!
We're glad our service was able to help you purchase items from Japan with ease. We'll keep working hard to provide the same quality of service for your future orders!
We look forward to seeing you again soon. ✨
Thanks,
DEJAPAN
Reliable as always
Reliable as always, this is I believe my third or fourth order with Dejapan. Shipping with EMS takes a bit longer than stated to Canada these days (for me it was 3 weeks), but that's not on Dejapan (who sent out my order quickly), but on Japan Post. Well packed even in the default option.
10 février 2026
Avis spontané
Réponse de DEJAPAN
Hi Yan,
Thank you for continuing to use DEJAPAN and sharing your feedback with us!
We are glad to hear your parcel arrived safely, even with the courier delays. We will be sure to let our Warehouse Team on the great job they have been doing with packing your items!
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Cheuk,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our customer service and shipping ✨
We’ll keep doing our best with every order.
Hope to see you again soon!
Thanks,
DEJAPAN
Good but limited
Pros: Reasonably quick order time and customer support response. Good packing. Competitive service rate and shipping rate using post.
Cons: Can't separate orders from the same shop that were bought at the same time. Can't open items for inspection with the picture service. Does not allow cancellation of sniper bids. Much more expensive rate with courier option (DHL) than with competing services. Website UI is quite obsolete.
I wish you could order 24/7 for limited items that release during nighttime JST.
2 février 2026
Avis spontané
Réponse de DEJAPAN
Hi Matt,
Thanks so much for using DEJAPAN!
We're really happy to hear that our service has been consistently positive for you in those ways.
Quick order times, helpful customer support, and safe packing are things we think are essential for a smooth shopping experience.
We understand that our UI and order/bid system still has some areas for improvement.
We're always trying to find new ways to improve our services, so we truly appreciate your feedback.
Regarding the photo service, we are able to open and take photos of various items for a fee if requested by the customer.
The customer can then use the photos to determine on their own whether the item meets their standard.
We also provide a general inspection of items when they arrive at our Warehouse (to check for damage or any major differences between the received item and the item listings).
However, we are unable to perform a detailed inspection of the item on our side, as many items require more specialized knowledge.
Once again, we really appreciate your feedback, and we'll keep these points in mind as we continue to work towards improving our service for our customers.
We hope to see you again soon!
Thanks,
DEJAPAN
Works great
Works great. Used it to apply a BOOST to a "BOOTH.pm" item. I was able to also cancel out a 300 yen service fee thanks to a coupon. Transactions fees did add up to 227 yen though, which isn't a big problem. I made the request on Dec 22nd, and they made the order the day after. Since this was a pre-order item, the sellers only shipped it around Jan 5th. It arrived at their warehouse on the 14th, I made the overseas shipping payment on the 17th, and it finally arrived today on the 30th. Even with standard packaging, items were in mint condition. I wish the shipping was cheaper though. They don't have the cheaper "ePacket Light" option, so I had to opt for EMS. That's really my only issue with this proxy service. Their customer support is also quick and helpful.
30 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thank you for using DEJAPAN and sharing your feedback! ✨
The BOOST feature on BOOTH is so neat, and it's so important for building that connection between the customer and the BOOTH creator.
We're truly glad that we could help you apply that BOOST to support one of your favorite creators.
We're also happy to hear that our service has been pretty quick and easy for you to use in general!
It's especially encouraging to hear that our customer service has been helpful to you.
We'll keep working hard to provide the same quality of service for your future orders.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Receptive to feedback and vigilant…
Receptive to feedback and vigilant against fakes. These are the two aspects of DEJAPAN that I appreciate the most.
20 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Anon,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience!
We believe it is important to provide quick and attentive service so that our customers can enjoy a safe and smooth shopping experience.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Good Quality Items
Delivered Items well packaged, in a reasonable time, and at a good price.
9 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Jake,
Thanks so much for using DEJAPAN!
We're happy to hear that your items were packed well and shipped in a timely fashion, especially during this season.
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Hungchih,
Thanks so much for using DEJAPAN!
It’s great to hear that your items arrived quickly! We will let our Warehouse Team know they did a great job with the packing.
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Dejapan is GREAT
Great! Always have great experiences with dejapan, been ordering through them for over a year and have had no issues!
12 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Gintsama,
Thank you very much for using DEJAPAN!
We are so glad to hear you had a positive experience with our service.
We hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
I've ordered Japanese auction items…
I've ordered Japanese auction items many times and DEJAPAN is my go to site. They move fast and are reasonable. Great service!
7 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Austin,
Thanks so much for using DEJAPAN!
We're so happy to hear that we were able to help you win several auctions at a reasonable price. We know auctions are time-sensitive and items can sell out FAST, so we're glad that our speed and efficiency has been helpful to you!
We'll keep doing our best to complete orders smoothly and quickly.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Look for a shopping agent elsewhere.
They only have two shipping options to the US, and both are equally expensive. I shipped a small package that had cheaply made items and I paid more in shipping and taxes than I did for the items. What a joke.
6 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi oucusu,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a negative experience due to our limited shipping options to the United States.
In response to the recent tariffs, JapanPost has suspended all shipments to the United States. Because of this, only UPS and DHL options are available.
We are currently allowing our American customers to hold their items and parcels at our Warehouse with no storage fees, so customers can choose to ship their items when more affordable shipping options become available again.
Again, we’re sorry to hear about your experience.
Thanks,
DEJAPAN
Intuitive interface, fast processing
Intuitive interface, good communication. Once all my items arrived at the warehouse, they were packed and shipped in a couple days. The one thing is you don’t have access to shipping information to the warehouse, so when one item was taking longer to arrive, it was hard to decide whether to ship what I had or wait longer for the last item.
16 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi customer,
Thank you so much for choosing DEJAPAN and sharing your experience with us! ✨
We're happy to hear that your items were packed and shipped in a timely fashion, especially during this season.
If you ever want to check the status of an order and when it should arrive at our Warehouse, please feel free to contact our Customer Service team! We'd be more than happy to look into your order(s) and provide updates. ☺️
We look forward to helping you with future orders!
Hope to see you again soon!
Thanks,
DEJAPAN
Nice service
Nice service, nothing too much to say since i 'm only request a single item, looking forward to future request services
24 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Muhammad,
Thank you very much for using DEJAPAN!
We are so glad to hear your feedback on our request service and hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Best proxy out there
Of all the proxy services I’ve used, Dejapan is my favorite. The website is easy to use and convenient. Never had any issues, and they pack everything with care! I will continue to use them for all my future imports.
10 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Lindsey,
Thanks so much for using DEJAPAN and sharing your feedback!
Hearing that we're your favorite proxy service really made our day! ☺️✨
We're so glad to hear that your experience with our site and packing has been nothing but positive! We'll keep doing our best to continue providing that level of service for you and all our customers.
We look forward to seeing you again soon! 😄
Thanks,
DEJAPAN
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