They only have big packages, which makes it way more expensive when you don’t buy that much at once. Furthermore, after their price increase, it’s not even an argument anymore that they have cheaper f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Quick notifications - fast packing - even faster shipping. Lots of site options and fair price for proxy services. If I make a mistake or there's an issue with an order, I get an email from a human be... Voir plus
L'entreprise a répondu
Instant communication, the website is really easy to navigate, quick preparation for the shipping, no problems showed up in any of the orders I've made the past 3 years. Keep up the great work :-)
L'entreprise a répondu
Packaging was enough and in a box that just fit my products, which was great to keep the shipping cost down. The whole process is easy and great customer service.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free. From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence. DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,3
Excellent
135 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service that is affordable and…
Great service that is affordable and easy to use. The website is nice and makes it very easy to tell how far along the process you are. My items shipped relatively quickly and was packed extremely well.
11 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Matt,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience.
Our developers worked hard to make the website easy to use, so we’re very happy to hear that! ✨
Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
I’ve used this site since 2018 and…
I’ve used this site since 2018 and honestly I have no issues. All my items arrive fast and packaging is always amazing and organized!
4 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Valery,
Thanks so much for sticking with DEJAPAN for so long!
We really appreciate you taking the time to share your experience.✨
It’s great to hear that your items arrived quickly! We will be sure to let our Warehouse Team know they did a great job with the packing!
We’ll always be here whenever you need something from Japan again.
Looking forward to helping you next time!
Thanks,
DEJAPAN
Constant Reliable Service
I've ordered many items through them over the past 2 years, probably close to about 30 packages worth. Items are always packed nicely and I've never had an issue with a missing or damaged item in my packages. Sometimes items sell out fast but they are pretty good at putting in the order once its requested. I've tried some other services but DEJapan is always my go to.
4 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi suikabasan,
Thank you for using DEJAPAN and sharing your feedback! ✨
We’re really glad to hear your items have always arrived safely, and our Purchase Team is happy to know you’re satisfied with how quickly they process your requests.
We'll be sure to forward your kind words to them!
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
Ordered here twice and the process was…
Ordered here twice and the process was very smooth. The communication with customer service was very efficient.
3 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Jenny,
Thanks for coming back to DEJAPAN!
We appreciate you for sharing your experience.✨
Happy to hear that the process went smoothly and that our support team was helpful!
We’ll be here whenever you need us next.👍
Hope to see you again soon!
Thanks,
DEJAPAN
Best proxy shopping experience ever!
Excellent communication with customer service; always prompt responses! Attention to detail in packaging is always. The package arrived safely and secured.
9 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi James,
Thanks for using DEJAPAN!
We appreciate you sharing your experience!
We believe it's important that our service be both quick and helpful to make the shopping process as smooth as possible for our customers.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Fantastic and Trusthworthy
DeJapan is fantastic. I have been using their services for the past six years consistently. Their customer service and purchase team are responsive and their warehouse staff packages items with a lot of care. The service fees have recently been modified, which has resulted in them being a bit less competitive with their competitors. However, I would still recommend this company if you need a proxy service to purchase items in Japan!
26 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi LKoara,
Thank you so much for using DEJAPAN all these years!
We truly appreciate your kind words and feedback. ✨
We're thrilled to hear about your positive experiences with our Customer Service team and our Warehouse team's packing.
The new service fees have been an adjustment for everyone, but we're so glad that you continue to choose us!
We'll keep doing our best to create an enjoyable shopping experience for everyone.
We look to helping you with future orders!
Thanks,
DEJAPAN
Very open and fast communications
Very open and fast communications.
Order came ahead of schedule, meaning once finalised DeJapan did the shipping asap.
1 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Pyro,
Thank you so much for choosing DEJAPAN and sharing your experience with us!
We're glad that your order was processed quickly and securely.
We do our best to respond to customer requests in a timely fashion, so we're happy to hear that's been helpful and appreciated!
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
The best in the business
30 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Mr. C,
Thank you for using DEJAPAN and sharing your feedback!
We truly appreciate your kind words. ✨
We’ll keep doing our best to be "the best in the business."
We hope to see you again soon!
Thanks,
DEJAPAN
They are good
They are quite good, fees are comparable to bigger platforms but they add a bit more, eg a couple of times flagged a potentially fake item with me. Also with consolidation, total weight is quite close to the summary of weights of the parcels, not like a kilo extra as on some other platforms. They take a couple of days to consolidate though.
20 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Natalia!
Thanks for using DEJAPAN!
We really appreciate you for sharing your experience!
We’re so happy to hear that you’re satisfied with our pricing and service! We always want to make sure our customers receive the item they really wanted, so we're really glad to hear that our extra care has helped you shop safely.
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Isaac,
Thank you for choosing DEJAPAN and sharing your experience with us!
We are glad you found our service and customer support to be fast, helpful, and easy to use.
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Excellent service and communication
Excellent service and communication. Friendly experience as well!
14 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Roygie,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our service ✨
We’ll keep doing our best with every order.
Hope to see you again soon!
Thanks,
DEJAPAN
Great Shopping Experience
Great Shopping Experience.
Order was filled very quickly.
Super Fast Shipping, got my parcel in Aust within 3 days.
Hope to use your service again.⭐️⭐️⭐️⭐️⭐️🇦🇺🦘🐨
3 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi RolG!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We’re really happy to hear that your order was processed quickly and that your parcel reached Australia in such a short time! 🐨
We look forward to helping you again with your next order!
Thanks,
DEJAPAN
Excellent Access to Japanese Sites
Excellent Access to Japanese Sites
Easy to Use
Very Well Organized
Many thanks!
22 octobre 2025
Avis spontané
Réponse de DEJAPAN
Hi Hermann,
Thank you so much for choosing DEJAPAN and sharing your experiences with us!
We are glad you found our site and service easy to use!
We’ll continue working hard to provide a smooth and enjoyable shopping experience for every customer.
Hope to see you back soon!
Thanks,
DEJAPAN
Great and quality service
Excellent customer service, I have only had positive experiences with them even though I order a lot more than the average person (multiple packages every month). Everything is easy to understand and their website is intuitive, the order process is very smooth even for external shops. Thank you so much to the Dejapan team!
14 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi naya!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We’re happy to hear that we have been able to provide consistent positive experiences for you! We will be continuing to make improvements to our website to make shopping more convenient!
Your kind words are greatly appreciated, and we’ll continue doing our best to support you.
We look forward to helping you again soon!
Thanks,
DEJAPAN
Shameless hardcore bullies!!!
You did not follow which you yourselves confirmed in WRITTEN! it caused me a loss of 3755 yen and then you compensate just 1000 yen ! What do you mean by compensation as a goodwill gesture !! You lunatics should have compensated my loss and on top of that paid as good will gesture. Do you even understand the meaning of good will ???
YOU FOOLS, CUSTOMS DECLARATION DOES GUARANTEE THE DUTY CHARGED!!!!!!!!!!
If yo do not know these basic thing then you should not be doing this business in the first place.
You can read it your self in the first FAQ section of Mumbai customs page - What is the "Duty Structure on import of consignments through Postal Mode/Courier?"
if you were literate enough you could have read the duty structure mentioned on the website. At the very least you could have asked about duty structure in email, instead of writing bluntly that you wont respond to my email even after accepting the mistake!
8 août 2025
Avis spontané
The measure of a service provider is when it goes wrong
Used the service many times with no issues, fees are reasonable. The problem is I consolidated my order, rare and hard to find items. The sent me someone else’s order that was of no use to me and worth next to nothing, so much so they didn’t want it back. Problem is they sent my order to someone else’s and couldn’t recover it. I was very understanding as human error happens, however their refund has not even covered my outlays after PayPal exchange rate and fees. I pointed this out and they are not willing to even just make me whole - very poor.
4 septembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Keith!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We are very sorry for the inconvenience this has caused. Please rest assured that we have notified all parties within the company to ensure this does not happen again.
During the refund process, we explained that PayPal refunds can involve fees, and this was the method chosen. Still, if those fees caused a bigger loss than expected, we’d be glad to recheck the details and reconsider.
Hope to hear from you soon!
Thanks,
DEJAPAN
Well they refuse to add discount to…
Well they refuse to add discount to invoice. They say they can't change price of item. Other proxy services always included it. They added real price and then discount. I am from EU and I have problem to declare parcel to customs. Customer service is very unfriendly and just don't bother. Use different proxy please. It is so shady that they don't use small package.
31 mars 2025
Avis spontané
Réponse de DEJAPAN
Hi Elizabeth!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience.
We are sorry to tell you, but because the item was purchased from the store at the full price, we are required to declare this value onto the shipping invoice. DEJ points function as an alternative payment method that goes towards the full price of the item—not as a direct discount to the item price itself.
We are truly sorry for any confusion regarding our points system.
We will take this into consideration as we move forward with our points system and any other special offer programs we may use in the future.
We understand how frustrating it is that we don’t offer small packets at this time. As mentioned in our “Shipping to You” page, we currently aren’t able to provide small packets as a shipping option. However, we are actively looking into different options to make small packets available for our customers.
We are truly sorry that we were unable to meet your standard for this order.
Thank you again for your feedback.
Thanks,
DEJAPAN
Worst proxy for me so far. They lost me as customer already
They even deleted my account after I sent in the complaint to paypal. Can you believe that? What kind of business do they run?
Edit: 21.03.2025
Although I told that proxy the issue with their packaging and they sweet talking me as a customer, they still send parcels with lack of packaging. I just received another one with damaged poster.
They are clearly not trustworthy and should not be used as a proxy if you care about your items getting safely to you. This proxy does not care about customers, just money making. No claims will be worked on to the customers satisfaction. With last parcel arrival, I will delete my account with them.
They get two stars for having website offers in english before clicking on them and for fee of 100 yen.
I cannot recommend them as they do not care much about customer service when it comes to CLAIMS! I have lost around estimated 200 USD as they did not care much about good packaging. They blame the japan post office which is not correct. They used a box that is not for shippings. The slim box and the inside were crushed. dejapan refuses any responsibilities and refuse giving me my money back on the items. I bought RARE stuff, not possible to get again - I searched for the items for a long time and it was really difficult to do.
My respond to dejapan reply here to me:
Sorry dejapan. You are just talking, but there is no doing on your side. You just want to blame someone else. It is on hand that you did what you did and not taking any responsibilities. You do NOT take claims seriously.
Nothing you say here is the real thing you do. You cannot make my review in any way look good. I still have lost money. You dont want to reimburse me!
I am not buying anything from dejapan anymore. I just hope now that my last packages will be with me soon.
I need a clean slate to move on and cry over my money that I have lost with dejapan.
If looking up other reviews and other people's social accounts, it is clear that there is an issue in the packaging department. Many received damaged goods which were in perfect condition when bought.
I am done with proxy. I could not delete my account as they did that already for me as they dont want to handle my claims. Shameful.
15 janvier 2025
Avis spontané
Réponse de DEJAPAN
Hi Retro Games and Beyond!
Thanks for using DEJAPAN.
We appreciate you for sharing your experience!
We are sorry to hear about the issues you have experienced with your recent orders.
Please know that we take all claims seriously and are continuously working to improve our packing. We have escalated this matter internally to ensure better packing practices moving forward.
For claims regarding damaged items, we rely on JapanPost and other couriers to help investigate what went wrong with the shipment and need your assistance to provide the necessary information in order to move forward with this Damage Claim.
We are continuously working to update our website and improve user experience. We will take your comments into consideration as we improve our system.
Thank you again for your feedback.
Thanks,
DEJAPAN
Good experience overall
What I like:
- Cheapest proxy service if you intend to buy more than 10 items. 100 yen handling fee is a price I couldn't find anywhere else.
- They usually respond to my email in 1 day. The customer service is friendly and helpful.
- My package came in perfect shape. I was scared that my eye shadows might crack due to surface mail, but they packed everything in a very strong box and added layers of bubble wrap.
What I don't like:
- It is difficult to find what you want on the search bar. You should access the websites that you want to buy from, search for your stuff in Japanese, and paste the link of the item into their website.
- They don't have small packet options to Canada.
15 janvier 2025
Avis spontané
Réponse de DEJAPAN
Hi Ann,
We're thrilled to hear that you were happy with our fees, customer service, and packing.
We also truly value your feedback on areas we can improve. Enhancing our search bar is something we’ll definitely consider. We’re sorry for the inconvenience of not having the small packet option available at this time, but our warehouse team is actively working to resolve this and hope to offer it in the near future.
Hope to see you back soon!
Thanks,
DEJAPAN
Underrated Service, Highly Recommended.
I have no complaints, in the time I've used them I have never had a problem.
Each package I've ordered has arrived safe and in perfect condition, the extra packaging option and their methods of packing are top notch.
Any time I've talked to customer service they are very friendly and very professional, they're very prompt with regards, especially during business hours.
Very friendly!
The cost of using their service overall is reasonably fair, I've always chose extra packaging and the cheapest option available for shipping method, it's a solid deal for the overall quality of service they provide.
Overall DeJapan is one of the best shopping, shipping, and customer friendly services that I've ever used.
10/10,
I'm a customer for life.
27 novembre 2024
Avis spontané
Réponse de DEJAPAN
Hi Lucario!
Thanks for using DEJAPAN.
We’re happy to hear that you had a positive experience with us. It is great to know that our team’s efforts have consistently met your expectations. We hope to keep improving our service to make it the best we can!
Thank you again for choosing us and being a loyal customer! We’re always here and ready for your next order!
Thanks,
DEJAPAN
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