I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man D... Voir plus
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On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the... Voir plus
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On the friday 24/07/2026 early evening I was getting intense pain from one of my back teeth. From the call to getting antibiotics was three hours. Communication was A class kept in the loop from the... Voir plus
I have been submitting claims the same way for several years: filling a form and attaching proof of payment. Never had problems. Until the latest claim: done the same way and declined. Asked for addi... Voir plus
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À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,3
Excellent
2 k avis
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Réponse de Denplan
Hi Diana,
Thank you for taking the time to share such positive feedback.
Ensuring a fast and smooth claims process is one of our top priorities, so your comments are greatly appreciated.
Best wishes,
Clare
Denplan
Réponse de Denplan
Thank you for taking the time to leave us a five star review. It’s brilliant to hear how happy you are with with the ease and speed of our claims process.
It’s something we are always really focused on so it’s wonderful for us to hear our efforts are making a positive impact for our customers.
Thanks again,
Clare
Denplan
Réponse de Denplan
Hi Reza,
Thank you for kindly taking the time to share your feedback, we really appreciate it. It's wonderful to know how pleased you are with our service.
Thanks again, best wishes for the new year.
Charlene
Denplan
Great customer support by Kim
Great customer support by Kim. Sorted my enquiry there and then. Thank you for continued support
30 décembre 2025
Avis spontané
Réponse de Denplan
Hi Ellie,
Thank you for taking the time to leave us a five-star review.
We’re delighted to know how supported you feel, and that we were able to assist you with your query efficiently.
Please be assured your kind words will be passed to Kim and her Management Team as this certainly the customer experience we strive for.
Thanks again, wishing you all the very best for the new year.
Charlene
Denplan
From my experience they're a brilliant company to do business with
Customer service were very polite and very helpful.
The payment was swift.
The overall experience with this company was excellent and I highly recommend them.
12 décembre 2025
Avis spontané
Réponse de Denplan
Hi Chris,
Thanks so much for your five star review. It's wonderful to hear you find the service we provide excellent.
Best wishes
Esther
Denplan
Thank goodness I have Dentplan
Thank goodness I have Dentplan. I have found them very professional efficient and reassuring. While away from home, they take the hassle and worry out of looking for a dentist for emergency treatment.
Very helpful and friendly .
22 décembre 2025
Avis spontané
Réponse de Denplan
Hi Siobhan,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team when you were away from home with a dental emergency.
It’s wonderful for us to hear how satisfied you were with the support provided by our team and we hope you are now out of any pain and feeling better.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
I pay for my Denplan via salary…
I pay for my Denplan via salary sacrifice at work, I have had substantial dental work carried out over the last two years and Denplan have been there through it all. They are so easy to deal with and I think they are some of the quickest paying insurers ever. I have only had to contact them once in that time as everything else has been so smooth. The one time I did contact them was just to ask if they could look at a recent claim and pay it a little more quickly due to the amount. I hadnt even finished the live chat and Bethany had processed it all for me and I had the authorisation email in my inbox. That is how customer service needs to be these days, no barriers, blockers or steps to make things unnecessarily lengthy just fast, professional and efficient service.
17 décembre 2025
Avis spontané
Réponse de Denplan
Hi Darryl,
Many thanks for your wonderful review, we're delighted to hear how pleased you are with your plan and how valuable you have found this in supporting you with your dental health and costs.
It's also fantastic to know how happy you are with our overall service and your claiming experiences.
We're very grateful to receive your comments, we really appreciate the time you have taken to share your feedback; it has been a joy to read.
Thanks again.
Wishing you a merry Christmas, and best wishes for the new year.
Charlene
Denplan
Really helpful.
16 décembre 2025
Avis spontané
Réponse de Denplan
Hi Michael,
Thank you for your 5 star review, we really appreciate it and are delighted to know how pleased you are with our service.
Thanks again.
Wishing you a merry Christmas, and all the best for the year ahead.
Charlene
Denplan
I have recently moved house and…
I have recently moved house and relocated 100 miles away from my old dentist. I called Denplan and they advised I must cancel my current plan and to take a new plan with my new dentist. They ask for 3 weeks notice to cancel and advised my last payment would be on the 01.12.25 as I cancelled in November. I have now found a new dentist paid for a new patient check up and have tried to take a new plan today in December and I have been told I am unable to until January and I am unable to have a hygienist appointment using my policy until February & will have to pay for my planned hygienist appointment in January. What a rip off I have been paying £25 a month since my last appointment in August over £100 in payments and have to pay for a hygienist which I should have free as I receive 4’a year as part of my package. 7 weeks from my phone call to cancel. No customers service and money for nothing for Denplan. Rob dogs!
16 décembre 2025
Avis spontané
Réponse de Denplan
Hi Elaine,
Thank you for bringing your concerns to our attention.
Please may I ask that you kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
We will ensure to investigate and address all of your concerns.
If you have contacted us already, pleased be assured we will be in touch with you as soon as possible.
Kind regards,
Charlene
Denplan
Réponse de Denplan
Hi Ian,
Thank you for taking the time to leave us such a positive review.
We strive to ensure claiming is as straightforward and efficient as possible for our customers. Therefore, it is wonderful for us to receive your feedback.
Thanks again,
Clare
Denplan
Fast response and great service
Fast response and great service! Thank you Beth! Sincerely,
Ricky
16 décembre 2025
Avis spontané
Réponse de Denplan
Hi Ricky,
Thank you for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear how helpful you found Beth to be, I can assure you your kind words will be passed to her Management Team as this certainly is the standard of service we strive to provide to our customers at all times.
Thanks again and take care,
Clare
Denplan
Supportive and helpful.
A very helpful, friendly response on the other end of the line, plenty of advice and information given. I left it to Denplan to find me a dentist and they came up with 2 close by very quickly who had a free appointment the same day, explaining pricing and reimbursement policies, allowing me to choose. Subsequently, a very quick response to my submitted claim. Have been very impressed by this whole experience.
9 décembre 2025
Avis spontané
Réponse de Denplan
Hi Angela,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your kind feedback.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Helpful Customer care
I am going for an orthodontic treatment this year.
Emma was really helpful in guiding me through my treatment plans according to the insurance policy.
12 décembre 2025
Avis spontané
Réponse de Denplan
Hi Mukul,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Emma to be, I can assure you your kind words will be passed to her Management Team.
Thanks again and take care,
Clare
Denplan
Great customer service!
Can't fault the dental insurance via work, however, what's more the customer service is outstanding. Email, chat, call - always helpful, friendly and efficient.
11 décembre 2025
Avis spontané
Réponse de Denplan
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’re happy with your policy via your employer and that our customer service team has been so helpful. Providing great support to all our customers across email, chat, and phone is incredibly important to us, and it’s wonderful to know it’s making a difference.
Thanks again and take care,
Clare
Denplan
The claim process was simple
The claim process was simple, and the payout most prompt.
10 décembre 2025
Avis spontané
Réponse de Denplan
Hi Ian,
Thank you for kindly taking the time to leave us a five star review, we really appreciate it.
The speed and ease of the claiming process is something we are always really focused on, so we are grateful to receive your feedback.
Thanks again,
Clare
Denplan
What a complete waste of hundeds of…
What a complete waste of hundeds of pounds accross the year.spendt over £1000 was only able to claim £29 of a £125 hygeine bill. My understanding was an 80% reimbursement.
9 décembre 2025
Avis spontané
Réponse de Denplan
Hello Aylen,
Thank you for bringing your concerns to our attention.
The benefit entitlements and payback percentages along with the terms of the policy should be clear to our customers at all times. However, we would really like the opportunity to review your claim and address your concerns.
To enable us to do so, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Wilfully frustrating to interact with
The whole system is set up to frustrate efforts to reclaim money, right from the password field on the login page being misconfigured.
6 décembre 2025
Avis spontané
Réponse de Denplan
We're sorry to hear of the difficulties you've been experiencing with logging in and would like to look into this further for you.
Please contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Denplan respond to claims and queries…
Denplan respond to claims and queries quickly. A question was raised in response to a claim I submitted and I was able to correspond with them about it easily. It is now in the process of being resolved.
The Live Chat assistant was a big help.
3 décembre 2025
Avis spontané
Réponse de Denplan
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate you taking the time to share your feedback.
Kind regards,
Clare
Denplan
All's good that ends well!
While on holiday in Greece, I developed a toothache and needed to see a local dentist. The person on the Denplan helpline was very helpful and assured me that this would be covered by my plan. They sent me the relevant form I needed to fill in for the claim. It turned out that I needed a root canal, which required two appointments. On my return I submitted the claim form I had filled in on holiday to the Denplan office by (snail) mail. After I had not heard back for several weeks, I enquired with the Denplan helpline and was told to submit a copy of the claim form by email. (Luckily I had taken a photocopy of the original form and the dentist's bill before sending off the originals, so that I was able to scan the copies and submit them electronically). I'm happy to report that I received the payment from Denplan within a couple of weeks. The person on the Denplan helpline, as well as the person processing the claim were very helpful and efficient. All I would say is, try to avoid submitting your claim form via snail mail, as it could get lost in the mail.
2 décembre 2025
Avis spontané
Réponse de Denplan
Hi Karen,
Thank you for taking the time to leave us a positive review of your experience contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be, we are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
Thank you also for your patience and understanding regarding your claim form, regrettably, once post leaves us or our customers it is then out of our control.
Thanks again and take care,
Clare
Denplan
Denplan is becoming too expensive
Denplan is becoming too expensive, I am paying over £200 for an hygienist and dental checkup which takes 30 mins per visit. I tried contacting the company and all you receive is an Al robot no person to person. I asked my dental practise how much to pay privately and it's half the price...it's a no trainer...bye bye Denplan your too greedy.
2 décembre 2025
Avis spontané
Réponse de Denplan
Hello Raymond,
Thank you for bringing your concerns to our attention, we’re sorry to hear how disappointed you are regarding your Denplan fees.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss any concerns they may have with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Therefore, if you would like to find out more information about your fees, I would suggest speaking to your dental practice who would be able to help you further.
Saying this however, we would also welcome the opportunity to discuss your concerns. You can contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Or you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
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