since using dermatica my skin has improved dramatically. it went from dull inflamed, very pigmented with lots of dark spots, to bright glowy and a lot more even tone. i always get compliments on how g... Voir plus
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Lisez les avis des autres
The team are so kind and helpful. Always supportive and help me achieve my skin goals whilst being knowledgeable and realistic. I recently spoke with Melody who was very warming and I’d like to thank... Voir plus
I’m very happy with my skin after 1st month. My skin looks fresher and my make up is sitting better. I’m not sure if my age spots are getting lighter but I’m going to keep going as I’m seeing progress... Voir plus
Asked for my payment detals to be removed as they sent me 0.05 prescription instrea of 00.25 . Communication very challenging and offered for me to buy their products on Amazon's . My account was t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.
Coordonnées de contact
London, Royaume-Uni
- help@dermatica.co.uk
- dermatica.co.uk
4,2
Bien
9 k avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I haven't been using this product very…
.my skin but better, I haven't been using this product very long so I'm not sure with the results yet , but I have high hopes , I found dermica on line and I'm glad I have gone with them they are very efficient with sending me my product , and I'm looking forward to having better looking skin .
10 juillet 2026
Réponse de Dermatica
Hello Marie,
Thank you for your review!
We're so pleased to hear that you're happy with your experience so far. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Emma helped me with my blue light…
Emma helped me with my blue light discount as I was unable to add beforehand, so she added this to my account after I had already purchased which is lovely! So far my communication with the team members I have spoken to has been great and relatively quick! Have yet to start treatment but hopeful and feel positive knowing I can contact the dermatology team at any point if necessary😊
10 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Kelsey,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello there,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Acne free for first time in my life
I am not even kidding, this company's product was the endgame for me.
I've had acne since I was 12 from having combination oily and easily damaged skin barrier. I've tried everything under the sun. I spent £100+ each year on products, mainly Korean skincare brands. I tried retinal, salicylic acid/benzoyl peroxide cleansers, clay masks, serums, AHA/BHA/PHA toners, creams, niacinamide, vitamin C... but never prescription products due to the difficulty of obtaining them - you need to see a specialist dermatologist in the UK.
I was prescribed adapalene, benzoyl peroxide and niacinamide. I would say it's adapalene doing a lot of the heavy lifting. With this formulation (+ a few secrets, including snail mucin serum, La Roche Posay cicaplast baum for skin barrier) I'm acne free for the first time in 13 years. I cannot emphasise how life changing this was.
10 janvier 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
My sister-in-law recommended Dermatica…
My sister-in-law recommended Dermatica to me, and so far, I'm extremely glad she did. Since starting my prescription treatment, my skin has pretty much completely cleared up.
Over the years, I've spent so much money on expensive skincare products and treatments, but nothing seemed to work for my skin. Looking back, I think I either wasn't using the right ingredients or wasn't getting advice tailored to my specific concerns.
When I completed my Dermatica consultation, I made sure to be really detailed about the issues I was experiencing, what products I'd tried before, and what I wanted to achieve from the treatment. I'd never tried prescription skincare before, but I'm so thankful I gave it a go.
I'm feeling so much more confident in my skin now and will definitely be continuing with Dermatica. Next time, I'm hoping to move onto a slightly stronger prescription to help target my remaining dark spots and pigmentation, while still keeping breakouts under control.
My biggest piece of advice for anyone thinking about trying Dermatica is to be as detailed as possible during your consultation. Explain exactly what your skin concerns are, what products have and haven't worked for you in the past, and what you're currently using. The more information you give, the more personalised your treatment can be.
I'd also recommend simplifying the rest of your routine. On a friend's recommendation, I started using the CeraVe Fragrance-Free Foaming Cleanser, and it's honestly the only cleanser I've found that doesn't make me break out. Keeping the rest of my skincare simple alongside my prescription has worked really well for me.
Overall, I'm a very happy customer and will definitely be sticking with Dermatica!
7 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Lauren,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello there,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Very dangerous item 'prescribed'
You need to be extremely careful with this company. I had a link and it offered an introductory cost for a subscription so I thought I'd give it a go.
I had to fill in loads of information, the photos and include medical conditions and tablets taken.
I now have my diagnosis and 'treatment' - for Tretinoin - something that looks like it is only available on prescription.
Luckily I have my wits about me and noted that it is a retinoid, something I take as a medication.
Looking up details, the internet says, 'You should never combine prescription topical tretinoin with oral acitretin. Both are powerful forms of Vitamin A (retinoids). Using them together severely increases your risk of dangerous side effects, such as a toxic overdose and brain pressure issues. Always consult your prescribing dermatologist before combining any skin medications.'
This is outrageous as the information about my tablets was supplied and I could have had very dangerous consequences combining the two. 🤬🤬
6 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Wendy,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience has caused you concern.
Patient safety is our highest priority, and every consultation is reviewed by a registered clinician before any prescription is issued. As part of this assessment, the clinician considers the medical information and current medications provided during the consultation when determining whether a treatment is appropriate and safe.
We appreciate you raising your concerns, and a member of our team has already been in touch to discuss this with you directly. As your review relates to your personal medical information, we're unable to comment on the specific details in a public forum.
We hope to continue the conversation with you privately so we can review your consultation thoroughly and address any concerns you may have.
Take care,
The Team at Dermatica
The products genuinely work
The products genuinely work! The formula was exactly what my skin needed and can handle! I’ve had real results and no irritation. My skin looks unbelievable already! Highly recommend I tried another subscription and ended up with irritation and no results. Dermatica is different and really delivers!
5 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Helena,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello Leah,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I’m three months into my Dermatica…
I’m three months into my Dermatica treatment and I’ve noticed a real improvement in my skin. My face looks brighter, smoother, and more even overall. The pigmentation on my forehead — from past sun damage and irritation when I wasn’t using scalp protector — has faded significantly, and my skin tone feels much more balanced now.
My texture has improved, my under‑eye area looks clearer, and my skin feels healthier and more resilient day‑to‑day. I’m really happy with the progress so far and excited to keep going.
3 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Natalie,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
1 month review
It's has only been a month since I've started using the product of dermatica so I'm still in the process of getting a full result but so far I find dermatica very reliable and useful.
As someone who have spent quite a bit on a variety of products to clear up my skin acne and dark spots, I've found much better results in the past one month that I used the product from dermatica.
2 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Ananya,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Unethical
Be cautious. They'll send you any old non prescription in a tube just to make sure they get thier fee. No patient care, no personalised formula, no notification of dispatch, but like bullet with the direct debit! Customer service just hide behind chats and email, thier only motivation seems to be making money, they couldn't care less about anything else.
1 juillet 2026
Avis spontané
Réponse de Dermatica
Hello Maria,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. We would like to reassure you that patient care is at the heart of everything we do.
Every consultation is individually reviewed by one of our dermatology clinicians, and treatment recommendations are based on your medical history, skin concerns and clinical assessment rather than a one-size-fits-all approach.
Our dermatology team will always take your preferences into account in regard to your treatment, including strengths and ingredients. However, safe and effective prescribing must remain our priority for our patients. Where we are not able to offer a specific treatment that has been requested, we will always explain this and discuss the most appropriate alternative with you.
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
We're also sorry to hear that you were unhappy with our communication and customer service. We strive to provide a flexible, accommodating and accessible service, and we apologise that this has not been your experience so far.
A member of our team will reach out to get this sorted for you.
Take care,
The Team at Dermatica
My skin has improved massively.
9 mai 2026
Réponse de Dermatica
Hello Sarah,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Really happy with the progress of the…
Really happy with the progress of the treatment, feels very effective without being invasive. I feel I have someone on hand should I have any questions or concerns. I have been recommending to my friends.
26 avril 2026
Réponse de Dermatica
Hello Sarah,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
My skin has hugely improved in just 4…
My skin has hugely improved in just 4 weeks
27 juin 2026
Avis spontané
Réponse de Dermatica
Hello Elizabeth,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
A con and a trap with a yearly subscription with no way to cancel part way!
Worked ok - as long as you keep the subscription. But they have a terrible systems when it come to cancelling the subscription. There is NO way to cancel part way through the year - you will be charged for the full year - no matter when you cancel your subscription - trapping you in another full year - even when its no longer needed.
A terrible way to deal with the customer - feeling trapped and conned by the full year obligation - no matter how soon you want to cancel the subscription. Feel like a complete con and a trap for anyone.
Be weary when getting a subscription here - you will be trapped in the subscription for a whole year minimum (then another if you don't cancel in that particular month)
25 juin 2026
Avis spontané
Réponse de Dermatica
Hello Michael,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your experience.
We would like to clarify that our standard subscription operates on a 28-day cycle, giving patients the flexibility to manage their treatment on an ongoing basis. We also offer the option of a discounted annual pre-paid payment plan for those who choose to pay upfront for a set number of treatments.
When a patient opts into a payment plan, the initial payment covers the agreed number of treatments at a reduced cost. As outlined in our Terms and Conditions, these payment plans cannot be cancelled before the end of the agreed term. If a cancellation is requested during the plan, the subscription is suspended, and no further payments are taken once all of the pre-paid treatments included in the plan have been dispatched.
We're sorry if this was not clear when you signed up. We understand the importance of ensuring our subscription options and cancellation policies are communicated as clearly as possible, and we appreciate your feedback. For patients on our standard 28-day subscription, cancellations must be requested at least 48 hours before the next order is due to be dispatched. Patients can also manage their delivery schedule at any time through their Dermatica Dashboard by selecting "Change Date" under "Your Next Delivery."
We’re here for you anytime, and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’m a skincare junkie and have tried hundreds of products over the years. I have combination skin that can be very oily at times and very dry at others. I also suffer from the occasional spots, stubborn marks that can linger for months afterwards, and redness.
Dermatica has been amazing. In just one month, I can already see a huge difference. The redness across my nose has completely gone, my post-spot marks have faded significantly, and my skin feels thicker, healthier, and has a much nicer texture.
Honestly, I love this stuff. Without a doubt, it’s the best skincare product I’ve ever tried.
25 juin 2026
Avis spontané
Réponse de Dermatica
Hello Jack,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Avoid - they owe me money and are ignoring my emails
UPDATE 2 (27th June): They have replied but ignored my evidence that a) I have been charged for the SPF, and b) that it was ordered for immediate delivery, not to come with my previous subscription.
There is a screenshot of the check-out page on their website and a screenshot of the banking transaction. They have received the evidence and they refuse to acknowledge it or even try to account for it or explain it.
I am not sure what else I can do. I can't fathom this.
---
UPDATE 1 (27th June): Contrary to the reply below, a member of their team has not been in contact to resolve.
While I welcome the apology - no progress has been made towards a resolution.
I have not received any replies to the email chain where I sent in the evidence and asked for a call from manager in over a week. No email reply and no phone call as requested.
They mention for me to contact them by phone but there is no customer service telephone number on their website that I can see - on their Contact Us page there is no telephone number. They have my telephone number, I hope they call me. Or just reply to my emails.
I will update here if I ever do get my money back. Or even a reply.
---
Avoid - if something goes wrong, you will not get a refund. The customer service is incredibly poor.
I tried to get a moisturiser and then a few days later, their SPF. I was charged twice for the moisturiser and it was sent twice. I was charged for the SPF, this was not sent.
Customer service is email only. They did not apologise for the moisturiser error and sent me a post label that I now have the hassle of finding a way to print.
For the SPF, they said because I was ordering it out of cycle with my Tretinoin skin treatment, it was never going to arrive immediately and refused to refund it saying I would get it with my next treatment. I then sent screenshots of me on the checkout page for the SPF having selected (and paying for) out of cycle postage. I asked them to cancel the SPF order and refund. They did not respond to evidence that the error was on their end.
At this point, I cancelled all subscriptions with them. Sent evidence of their errors (photos of banking transactions + the process of purchasing from their website), and asked for them to refund the £37.83 that they owe me.
They have been ignoring my emails and there is no other way to contact them. I have switched to Skin+me which is great, no problems so far.
Tl;dr: Avoid Dermatica because if anything goes wrong, they'll gladly leave you out of pocket with the issue unresolved.
18 juin 2026
Avis spontané
Réponse de Dermatica
Hi there,
Thank you for your response. We're getting in touch to let you know that a member of our team has just sent a response to your email address.
Please check your inbox (and your spam or junk folder, just in case) to review our reply.
If you have any further questions or if there is anything else we can assist you with, feel free to reply directly to that email thread, and we will be happy to help.
Take care,
The Team at Dermatica
I’m grateful for using your products…
I’m grateful for using your products within one month plus my face is returning to normal, acne’s going, dark spots clearing and my face color matching with my body. Thanks to Dermaticia
15 mai 2026
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
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