Easy to order online and great that you can choose the delivery day. Got this cream tea hamper for my mum on her birthday. She was amazed how delicious it was, just like going into a tea room, i... Voir plus
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After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said... Voir plus
L'entreprise a répondu
A fantastic company all round! Ordered a delivery, then found out the recipient was away for a fortnight .. panic ensued! In a couple of quick emails, the sales team changed the delivery date and ever... Voir plus
L'entreprise a répondu
Easy to order online-updated from Devon Hampers re delivery via email which was good…..friends said the Hamper was lovely..thanks
À propos de l'entreprise
- Magasin de souvenirs
- aussi dans
- Boulangerie
- Boutique de cadeaux
- Crèmerie
- Fromagerie
- Service de commande de repas en ligne
Écrit par l'entreprise
West Country treats delivered to your door. Devon Hampers has been sharing the best of the West Country since 2014, creating thoughtful food and drink hampers filled with produce from Devon, Cornwall and Somerset. We specialise in gifts that feel personal, generous and rooted in real regional flavour. Our range includes Devon cream teas served the proper Devon way, with cream first, alongside artisan cheeses, chutneys, preserves, biscuits, cakes, chocolates, ciders, ales, wines and other local favourites. We work directly with small producers wherever possible and taste-test products before adding them to our hampers, so every gift reflects the quality and character of the West Country. Customers can choose from our ready-made hampers or create their own for a more personal gift. Whether you are sending a birthday present, thank you gift, thinking-of-you surprise, corporate hamper or a treat for yourself, we make it easy to send something thoughtful. We deliver across mainland UK and offer helpful touches such as chosen delivery dates and personalised gift messages. We are also proud to have received recognition from Taste of the West and Food Drink Devon, including Best Online Retailer awards. Everything we send is chosen with care: simple, memorable gifts packed with food and drink from producers who care about what they make.
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4,0
Bien
609 avis
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Dry scones
My mother was sent a cream tea after a hospital stay. Sadly the scones were very dry and disappointing. Jam was lovely but sadly not with scones.
15 juillet 2025
Avis spontané
Réponse de Devon Hampers
Dear Jacqui,
I'm so sorry to hear that your mother was disappointed with the scones in her cream tea, especially when a thoughtful friend had arranged this gift after her hospital stay.
This is very unusual feedback for us as we rarely receive complaints about our scones. We do recommend heating them in the microwave for 10 seconds before serving, which makes them lovely and fluffy again. I realise this information may not have been clearly provided with the delivery.
I'm pleased to hear she enjoyed the jam, though I understand this doesn't make up for her disappointment with the scones.
I do hope your mother is recovering well from her hospital stay and thank you for taking the time to leave feedback, it helps us to consistently improve our service to our customers.
Great parcel
Great parcel, next day delivery, everything fresh and in good condition .
Vegan scones and vegan cream included, which was nice for the whole family, who have different tastes.
15 juillet 2025
Avis spontané
Réponse de Devon Hampers
Thanks Annie, we're pleased you enjoyed your hamper!
Amazing products and service
I purchased 2 hampers back to back and both were amazing.
Great quality items which both recipients really loved and enjoyed.
Really simple website to use with the options to add to existing hampers and to create your own and delivered promptly.
Definitely recommend
26 juin 2025
Avis spontané
Réponse de Devon Hampers
Thanks for your lovely review Nicola, really appreciated.
Excellent vegan cream tea
Excellent vegan cream tea. My guest loved it and pleased to sppear to be eating the same as other non vegans. Arrived on time and well packaged
5 juillet 2025
Avis spontané
Good quality hampee
Could choose Delivery date. Hamper contents good. Recipient very pleased.
2 juillet 2025
Avis spontané
Money well spent
Easy to understand website, able to choose a suitable delivery date. Kept informed as to when the order was dispatched, which company would be delivering it and a 2 hour time slot. As it happens it was delivered earlier in the day than scheduled.
27 juin 2025
Avis spontané
Réponse de Devon Hampers
Thanks Mrs B
Nice hamper, shame it was 10 days late
Hamper was good, Delivery company they use (DX) was awful. Failed to deliver the item three times, with no communication the second two. I had to chase up via Devon Hampers each time. Hamper 10 days late and missed the special occasion. Not sure why they use this company.
16 juin 2025
Avis spontané
Réponse de Devon Hampers
Dear Kim,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the quality of the hamper itself, when it finally arrived.
We sincerely apologise on behalf of our couriers for the delivery delays and the poor service you experienced. We understand how frustrating this must have been for you.
We are actively reviewing the way we send our hampers to ensure our customers receive the reliable service they deserve. The poor communication and repeated failed deliveries you experienced from the courier falls well below the standard we expect from our chosen delivery service, and we are keen to do better.
Thank you again for your honest review - it helps us improve our service for all customers.
Best wishes,
Devon Hampers
Ruined surprise.
Bought this for a friend's birthday, to be delivered direct to her door as a lovely surprise. Told her she'd be getting a delivery on the Wednesday so she stayed in all day....delivery did not arrive, absolutely gutted what an anti climax to my surprise, also in the heat I was concerned for the cream . The delivery arrived the next day. I contacted Devon Hampers and was told delivery date is not guaranteed, what had happened was the delivery company had put the item on the wrong van! Now i do understand that mistakes happen, however It would have been nice to have been informed of this rather than leaving me wondering where it was!! Devon Hampers also said it wasn't their fault, took no responsibility but said it was the delivery company's fault. Not a very good experience all round will NOT be ordering again from them.
Update... it was ordered on Saturday 14th June, should have been delivered on Wednesday 18th June didn't get delivered until Thursday 19th June... so gave more than 24 hrs notice!!
19 juin 2025
Avis spontané
Réponse de Devon Hampers
Thank you for taking the time to share your feedback and providing more details regarding your order. We sincerely apologise for the disappointment caused by the delayed delivery of your friend's birthday surprise.
We do all we can to deliver within 24 hours of dispatch, and our parcels are fully tracked, but sometimes things don’t go to plan. If you are ordering a gift or for a special occasion, we advise to allow an extra day in case of any unforeseen courier delays. While the misrouting was an error made by our courier, we take responsibility for not keeping you informed about the misrouting and subsequent delay of your parcel.
We're currently reviewing our courier arrangements to prevent similar issues from occurring in future.
We strive to provide great service and value to all our customers and we’re disappointed that you feel this wasn’t the case for you, our apologies.
Lovely People
Lovely people to deal with, extremely helpful. Arranged a delivery date convenient to me and turned up as expected. Items as described and well packed. Would definitely recommend.
17 juin 2025
Avis spontané
Réponse de Devon Hampers
Thank you so much for your glowing review Debi.
Poor Quality- I ordered in good faith based on…
I ordered in good faith based on reviews as a fathers day gift. When visiting my parents I was given a scone to taste and unfortunately I was very disappointed. I expected the quality to match M&S which it certainly was not. The scones were very "bread" like. I felt compelled to write to the company - received a reply and no more as yet. Hence leaving a review which I don't often do. I certainly will not be ordering again.
13 juin 2025
Avis spontané
Réponse de Devon Hampers
Hi Sarah,
I am sorry you had a negative experience ordering a Cream Tea hamper.
We could find no record of your order with Devon Hampers.
We contacted you and you confirmed that you did NOT place an order with us, but a different and separately owned company with no association to us. I hope you are able to resolve the issue with the other company.
I’m sure the pasties are delicious but…
I’m sure the pasties are delicious but…
Tough to give a 1* here but the gift didn’t make it to my father, twice!
First package not delivered on the Friday before Father’s Day, no note left and no attempt to deliver the following day.
Complained to Devon hampers who sent another two pasties on the Monday for delivery on the Tuesday. I arranged delivery of the original package for the Tuesday also. Only the original arrived, DX couriers had managed to lose the second package.
My father received mouldy pasties two days after the intended delivery date.
To be fair, Devon hampers refunded the cost of the hamper in full, and I have since successfully ordered from the Cornish company, who were brilliant.
Realistically the 1* is for DX couriers but unfortunately Devon are tainted by association, will not be using or recommending.
13 juin 2025
Avis spontané
Réponse de Devon Hampers
Hi Colin,
We're truly sorry for the terrible delivery experience you had with our courier service. Two failed deliveries is unacceptable, especially for Father's Day.
While we know the delivery issues were with DX couriers rather than our product quality, we understand this reflects poorly on us as we chose that delivery partner. We're reviewing our courier arrangements to prevent this happening to other customers.
Thank you for acknowledging our full refund - we always try to make things right when our service partners let us down.
We appreciate your honest feedback about how courier and how this affects our reputation.
Lovely surprise for father’s day
Lovely surprise for father’s day. Excellent choice of products. Didn’t last long I can tell you. Yum Yum 😋
15 juin 2025
Avis spontané
Réponse de Devon Hampers
Thank you so much for your lovely review, we're glad you enjoyed them!
Mouldy
Unfortunately hamper was badly packed with insufficient insulation and cool packs. Despite refrigeration as soon as received fresh contents were mouldy. They did refund the value of the mouldy contents only but that in itself seems stingy considering it spoilt Father’s Day
13 juin 2025
Avis spontané
Réponse de Devon Hampers
Thank you for your feedback. We sincerely apologise for the poor packaging that resulted in mouldy contents. Fortunately, this appears to have been an isolated case with no other reports from the hundreds of orders we sent out in time for Father’s Day.
We’re currently reviewing and improving our packaging standards to prevent this happening again. Our apologies for letting you down on this occasion.
Excellent company. Delicious treats.
From start to finish I couldn’t be happier with the service from this company. My parents were delighted with their afternoon tea hamper which was delicious they said. I even got a one hour delivery slot so knew when it would arrive. Will 100% use again and recommend highly!! Top service.
13 juin 2025
Avis spontané
Réponse de Devon Hampers
Thanks Amy for your genuine feedback, much appreciated.
The product was great and the recipient…
The product was great and the recipient loved it.
However, no acknowledgement from Devon Hampers when I informed them their courier had delivered the order to the completely wrong address.
The courier also hasn't responded with an apology.
If it wasn't for the person who received the order by accident being honest, the gift wouldn't have been received.
13 juin 2025
Avis spontané
Awful. Only gave one star as no stars weren't…
Only gave one star as no stars weren't an option. Supposed to arrive on a Saturday for Fathers Day but turned up on Monday! even after his daughter had paid extra for a perishable sticker stating Saturday delivery.
Being left in a van over the weekend the contents had gone off. She complained, they were rude to her and finally agreed to send out another order minus the peanuts & shortbread which they insisted wouldn't of gone off! Order due to arrive the following Friday p.m so time was taken off work to be home after midday. Arrived home to find the box had already been delivered and luckily a neighbour took it in. Plenty of other good pastie companies around. Don't waste your money using these. Avoid at all cost.
14 juin 2025
Avis spontané
Réponse de Devon Hampers
Dear Jo,
We sincerely apologise on behalf of our couriers for the disappointing experience with your Father's Day order. You're right to be frustrated - a Saturday delivery commitment should have been honoured, especially for a special occasion.
Despite your hamper being dispatched in good time by us, the failure to deliver as arranged resulted in your order spoiling over the weekend. We understand how disappointing this must have been.
We're also sorry that our customer service response came across poorly - this wasn't our intention, we strive for exceptional customer service but clearly we didn’t get it quite right this time.
We're reviewing our courier procedures and customer service approach to prevent similar issues. Whilst we understand we've lost your trust, we're committed to learning from this experience.
Thank you for taking the time to share your feedback.
Devon Hampers
Avoid!!!!
First time ordering and safe to say I won’t be using them again. Items squashed in so much that the packaging and contents are damaged and no longer suitable to gift. The wine I ordered is advertised on the website at 14.5% ABV. Label states 13% which would indicate not worth the price charged. Another label stuck over the original. Pretty sure this is actually illegal in the UK. Complained but now seem to be being ignored. Avoid at all costs.
13 juin 2025
Avis spontané
Réponse de Devon Hampers
Hi Julie,
Thank you for your review. You informed us that the packaging on three items in your gift box were dented when you received the hamper, and we issued an immediate refund for these items.
You then reached out to explain that a label had been placed over the original wine label. This was not done by us but by the wine importer, likely with a new barcode.
We apologise for our unawareness of the change in ABV volume for this wine. ABV changes are common due to vintage variation. It's normal for the same wine to range from approximately 12.5% to 14.5% ABV, depending on the growing season. There's a tolerance range for ABV labelling, meaning the same wine might be labelled differently while remaining within legal limits.
We were unaware of any change in the published ABV for this wine, but we apologised and rectified it on our website as soon as you informed us, and we explained this to you.
I regret that you were unhappy with our response and chose to leave a negative review; we take pride in providing excellent customer service and are disappointed that we did not meet your expectations on this occasion.
Devon Hampers.
Delivery failed and even though I asked…
Delivery failed and even though I asked to leave by front door porch the driver went away and it was impossible to contact the company quickly. As far as I know the box has not been delivered to my friend for her 90th birthday.
I am more than disappointed and would like you to reimburse me please.
Joy Clee
6 juin 2025
Avis spontané
Réponse de Devon Hampers
Dear Joy,
Thank you for your recent review. We were hugely disappointed to read it and would like to apologise on behalf of our couriers for the very poor service they provided on this occasion. The great majority of our hampers are sent as gifts and we are keenly aware of the importance of customer service and getting the delivery spot on.
Alerted by your review, I have tracked the parcel and it appears the driver marked it as delivered but did not provide any signature or photographs of the delivery. So we have to assume that the parcel was lost. Because the driver had marked the item as delivered, we were not aware that your hamper hadn’t arrived safely and your review was the first we knew that the hamper had not made it to the destination.
I have issued you a full refund as requested. We strive to provide a brilliant experience, and we are disappointed when things go wrong and I can only apologise once again that our couriers let us down on this occasion.
Devon Hampers
Gift
Gift. Arrived on time as scheduled.. the recipient said the quality of the products was very good quality. It was well received.
29 mai 2025
Avis spontané
Réponse de Devon Hampers
Thank you PR
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