Devon Hampers Avis 

609
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to order online and great that you can choose the delivery day. Got this cream tea hamper for my mum on her birthday. She was amazed how delicious it was, just like going into a tea room, i... Voir plus

Noté 5 sur 5 étoiles

After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A fantastic company all round! Ordered a delivery, then found out the recipient was away for a fortnight .. panic ensued! In a couple of quick emails, the sales team changed the delivery date and ever... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to order online-updated from Devon Hampers re delivery via email which was good…..friends said the Hamper was lovely..thanks

À propos de l'entreprise

  1. Magasin de souvenirs
  2. aussi dans
  3. Boulangerie
  4. Boutique de cadeaux
  5. Crèmerie
  6. Fromagerie
  7. Service de commande de repas en ligne

Écrit par l'entreprise

West Country treats delivered to your door. Devon Hampers has been sharing the best of the West Country since 2014, creating thoughtful food and drink hampers filled with produce from Devon, Cornwall and Somerset. We specialise in gifts that feel personal, generous and rooted in real regional flavour. Our range includes Devon cream teas served the proper Devon way, with cream first, alongside artisan cheeses, chutneys, preserves, biscuits, cakes, chocolates, ciders, ales, wines and other local favourites. We work directly with small producers wherever possible and taste-test products before adding them to our hampers, so every gift reflects the quality and character of the West Country. Customers can choose from our ready-made hampers or create their own for a more personal gift. Whether you are sending a birthday present, thank you gift, thinking-of-you surprise, corporate hamper or a treat for yourself, we make it easy to send something thoughtful. We deliver across mainland UK and offer helpful touches such as chosen delivery dates and personalised gift messages. We are also proud to have received recognition from Taste of the West and Food Drink Devon, including Best Online Retailer awards. Everything we send is chosen with care: simple, memorable gifts packed with food and drink from producers who care about what they make.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

609 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(609)

63 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Devon Hampers were amazing

Devon Hampers were amazing. The items purchased were a gift to my son and his family to celebrate their moving house. Unfortunately their moving in date changed and Devon hampers changed the delivery address for me with no fuss. They even threw in a gift message as well. Wonderful service, will definitely use again!

2 mars 2025
Avis spontané
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Réponse de Devon Hampers

Thank you for lovely review. I'm glad we could make that minor change for you.
Adam

Noté 5 sur 5 étoiles

Another great gift

The second time I have used Devon Hampers.
Both recipients were delighted with their hampers.
Easy ordering and very efficient service,

4 mars 2025
Avis spontané
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Réponse de Devon Hampers

Thanks for your review and for using us again Alison. That's the best endorsement!

Adam

Noté 4 sur 5 étoiles

Good product but let down by…

Good product but let down by the delivery company who failed to deliver this in the date specified. Missed the birthday it was sent as a gift for, totally ruining the surprise which I was very annoyed about.

3 mars 2025
Avis spontané
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Réponse de Devon Hampers

Hello Goldilocks,

Thank you for your order and review. I am pleased that our hamper was well received but sorry that it was a day late. We always dispatch on time but if it is for a special occasion we urge customers to order for delivery the day before to allow for any hold-ups due to traffic, weather etc after our hampers leave us.
Adam

Noté 5 sur 5 étoiles

Another successful gift.

Love having the ability to select all the items yourself, meaning nothing will go to waste.

26 février 2025
Avis spontané
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Réponse de Devon Hampers

Thanks Mandy,.
We've always offered the ability to choose your own contents and will continue to do so.
Adam

Noté 5 sur 5 étoiles

Got the Cheese Hamper

Got the Cheese Hamper, it was all delicious I would highly recommend Devon Hampers 🤩

20 février 2025
Avis spontané
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Réponse de Devon Hampers

Great to hear that you loved it Susan,

Adam

Noté 5 sur 5 étoiles

Lovely gift idea

Delivery was on the day specified. Gift for a friend who was delighted.

21 février 2025
Avis spontané
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Réponse de Devon Hampers

Thank you

Noté 5 sur 5 étoiles

What a lovely treat

What a lovely treat ! On time and just delicious !

14 février 2025
Avis spontané
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Réponse de Devon Hampers

Thanks Sam.
Glad you loved it
Adam

Noté 1 sur 5 étoiles

Very poor service and disappointing response

Ordered 3 surprise hampers to celebrate with my siblings my Mothers 80th (heavenly) birthday. Ordered 4 days in advance of the delivery date with delivery to 3 different locations.

Only 1 turned up on the correct date and when contacting Lucy from the company I was informed that they state on the website to order a day in advance for special occasions -this isn't a surprise if you do this and I paid for a set dates delivery so feel the response was very dismissive and put the blame onto me.

I was aslo informed that they have a 98% delivery statistic - in my limited experience that is actually 33% so good luck ordering from this company if you want it delivered at your timescales.

£90 spent for a very upsetting experience - even the box that did arrive was underwhelming and there are many better companies offering this service that actually do care about their customers - I suggest you use them!

19 février 2025
Avis spontané
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Réponse de Devon Hampers

I’m sorry to hear that two of your orders didn’t arrive on the date you requested and apologise on behalf of our couriers for the delay. As Lucy explained, whilst we do all we can to ensure deliveries are on specific dates, we can’t guarantee exact delivery times.
We always dispatch orders on time, but sometimes our couriers meet unexpected delays like traffic, weather, or vehicle issues which is out of our hands. I can see that Lucy responded very promptly to your queries regarding delivery and has done all she can to help.
Again, I’m truly sorry for this inconvenience. We strive to provide great service and value to all our customers and we’re disappointed that you feel this wasn’t the case for you.

Noté 5 sur 5 étoiles

It arrived on time

It arrived on time, been told it looks good.

Not aware that it's been opened and eaten yet. If it taste as it looks will be good.

5 février 2025
Avis spontané
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Réponse de Devon Hampers

Thanks Ann

Noté 5 sur 5 étoiles

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Easy to follow instructions, gift turned up on exact day, brilliant service all round, will definitely repurchase in the future!

22 janvier 2025
Avis spontané
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Réponse de Devon Hampers

What a wonderful review! Thanks Lydia

Adam

Noté 2 sur 5 étoiles

Poor after Sales service

Hamper was ordered specifically as a gift for New Years Eve and was not delivered until 2 days later. Whilst this was communicated to us via email the subsequent offer of 10% off our next order by way of apology was poor. These 10% codes are freely available online !

2 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

I’m afraid I was disappointed

I’m afraid I was disappointed - the wrong hamper was sent, it was a Christmas present for someone. I contacted the company who offered me a small refund on a £90 hamper. I asked them to send the missing items to the gift recipient. I thought they might have offered a bit more for the disappointment.

25 décembre 2024
Avis spontané
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Réponse de Devon Hampers

We are sorry that you were disappointed with the hamper we sent. Each of our hampers are individually hand picked to order and thoroughly checked before dispatch. As reflected in the majority of our reviews we genuinely care about providing excellent service to our customers.
Due to supply and demand from our network of small suppliers, we occasionally need to make substitutions in our hampers. This is more common at Christmas when we experience high demand, and explains the changes made to the hamper you had chosen.
I can see that my colleague Lucy offered you either a refund or replacements for the two items you were unhappy with. The replacements have now been sent to the recipient and I hope they enjoy them.

Noté 5 sur 5 étoiles

Excellent; would recommend!!

Selected a “build your own” hamper as a Christmas gift. Was well received. Second time I’ve used this company and very happy with communication and service. Would recommend!!

1 décembre 2024
Avis spontané
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Réponse de Devon Hampers

Thanks Meredith. Great to hear that you came back to use again
Adam

Noté 5 sur 5 étoiles

Fabulous hamper

We sent a large hamper to my parents for Christmas. Being able to choose the contents meant that everything was food they really enjoy, and it was fantastic it was all from the South West. It arrived in good time on Christmas Eve as specified. They absolutely loved it and we would order another one.

24 décembre 2024
Avis spontané
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Réponse de Devon Hampers

Thanks Merry. Our "Pick your own hamper" option has always been popular. Glad it all went well. Adam

Noté 5 sur 5 étoiles

Delicious!

Really lovely idea for people you don’t know what to buy. We sent it to grandparents as they love a good Devonshire cream tea. Very reasonable price for what you get. Review from grandparents was that it was lovely and fresh. Would certainly recommend
Keep up the good work!!

24 décembre 2024
Avis spontané
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Réponse de Devon Hampers

Thank you for your lovely review.
Adam

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