Devon Heaven Avis 

Rather disappointing. The company is let down by delivery company who can’t be bothered to ensure the product is properly received by the client

Easy to use website and plenty of choice whether wanting a cream tea or savoury or both together. Delivery is arranged according to your preference and it is well packaged. Always happy to send or receive a parcel.

I was unsure about purchasing the postal cream tea ...but the delivery service was perfect arrived on time..exactly what was ordered and great quality..my daughter in law was thrilled to receive a Devon Cream Tea through the post..I will definitely purchased again from Devon Heaven you made everything so easy ..thank you

Excellent quality of produce, expertly packed, delievered when stated and exceptionally well received as a gift.
Thank you.

Was purchased for my son and girlfriend who just had a baby. They absolutely loved it. Quality was brilliant stayed cool and was delivered on time. Well worth every penny spent. Will definitely purchase again.

I have used several times and the recipients are always delighted!! It makes a truly unforgettable gift! Prices are fair and delivery is great... will use whenever possible!

​Fantastic birthday gift! The hamper arrived exactly on my dad's birthday as requested. He absolutely loved it, especially the pasties and the beer. Highly recommend!

So easy to order and select an appropriate delivery day. There is plenty to choose from for a variety of tastes and budgets. I sent this one all the way to Yorkshire for Father's Day and it arrived in great condition. I was informed that every aspect was delicious.

The speed of delivery and arriving in the promised timeframe was spot on. This was a father's day gift as Devon Heaven is a firm favourite of my parents, and I knew he would love it - as always, it brought a lot of joy to both of them. This is always a thoughtful choice of gift as it really shows you care. The quality is second to none and never disappoints.

The hamper arrived on time BUT the packaging tape was hanging off the parcel which meant the parcel was upside down to prevent items falling out of the box. Each individual package of food was placed inside a chiller bag BUT each item was warm and the ice packs had melted which worried me about the freshness of the fridge items.
We decided to take the chance and eat the food which was delicious and we didn't have any repercussions.
It was just a shame to have this worry about a special gift for Fathers day

I have purchased many hampers from Devon Heavon for my family in England. Each time the hampers have been of great quality, beautifully packed and the food really lovely. I would order from them again definately!

The hamper was very well packaged and the contents really delicious. My Dad enjoyed the additional pasty - a lovely touch! It was delivered on time and it was really enjoyed as a special Father’s Day treat. The reduction in delivery price for a weekday delivery was very welcome. Thank you!

Cornish Pasty Cream Tea Hamper was a great gift for Father's Day. Delivered as promised and made Dad happy.

I sent a Devon Heaven to my aunt for her birthday.It was delivered in time. She was so very pleased and thoroughly enjoyed the experience. Thank you.

Easy website, order arrived on time and in good condition. Thank you.

Ordered a hamper for our daughter, son in law and grandchildren to say thankyou for all their love and support now my husband has pancreatic cancer. They absolutely thought everything in the hamper was lipsmacking delicious!

These hampers are a great gift idea and have fresh produce considering being shipped to you. My wife loves them.

Fantastic hamper - really nice quality treats, easy website to navigate and quick delivery too. I've bought a hamper from Devon Heaven before and they're always great. Thank you.

delicious jam that we now can't live without! Lovely company, very efficient and quick in posting out.

After ordering various items for my parents, who are both over 80, I later discovered that the scones had been left out of the order. I initially asked the company to send the scones a week later, and they agreed. However, I then found out that there was no use‑by date on the clotted cream. According to the website, the cream is made fresh daily and should be consumed within 3–4 days of manufacture.

On further probing the customer service representative seemed oblivious to the health risk of elderly people eating cream that would be 5 or 6 days past its recommended consumption window. Online resources confirm the health and safety risks and indicated the cream should be thrown away.

I therefore postponed the order for a few weeks and told my parents to buy some scones from the supermarket and eat the cream with those instead. I also asked Devon Heaven to include some fresh cream as a gesture of goodwill with the new batch of scones. The order arrived on Friday, but there was no cream included with the scones. Because of the heatwave, my parents were unable to leave the house, so they couldn’t go to the supermarket. As a result, they had to eat the scones without any clotted cream.

In short, Devon Heaven markets itself as a premium brand, yet they advised that it was acceptable for pensioners to consume expired cream. On top of that, they couldn’t even provide a single pot of cream as a goodwill gesture.

Update following Devon Heaven's reply: In no way does their response address the issues raised in my review.

Firstly, no cream was included in the order delivered on 25 June despite the reply above saying otherwise. Just for clarification. (My original review stated 'The order arrived on Friday, but there was no cream included with the scones.')

Secondly, Devon Heaven now states that the cream remains suitable for use within a 4–5 day timeframe. However, in previous correspondence they indicated a 10-day window despite the potential health risks. This inconsistency raises further concerns about the accuracy of the information being provided to customers.

Their reply does not resolve the key issues I highlighted and instead introduces additional contradictions. I will be contacting Devon Trading Standards to seek clarification and guidance regarding this matter, as I have been unable to obtain a clear and consistent explanation from the company.