Devon Heaven Avis 

1 233
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very pleased with this efficient small company. Wanted a local gift and Devon Heaven offered many options. (We had previously received a cream tea hamper and thoroughly enjoyed this) Delivery was... Voir plus

Noté 5 sur 5 étoiles

I bought this gluten free afternoon tea for a special friend’s special birthday. She usually misses out or has to settle for sub-standard products. To say she was blown away by this gift is an underst... Voir plus

Noté 5 sur 5 étoiles

I ordered the Cream Tea Hamper as a 'welcome to your new home' surprise for family 200 miles away. They were thrilled with the beautifully presented, very fresh contents which was speedily delivered a... Voir plus

Noté 5 sur 5 étoiles

I ordered a DevonHeaven birthday treat for a friend, but just before delivery they were rushed into hospital. With no fuss made your team paused the delivery, changed the ingredients to suit the new d... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Informations provenant de diverses sources externes

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(1 233)

281 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Dont Order Individual Items from this Site

I can see most reviews are good. Sadly mine isn't. I ordered multiple items to make up a Father's Day celebration of afternoon tea and prosecco. The prosecco didn't arrive along with another out of stock drink. No communication. No substitution. In fact nothing until I told them what had happened. When you send a gift the recipient doesn't know what was ordered. But a photo of my father with his gift showed what was missing. I can't help but feel dubious about this. I felt cheated and so sorry for them. They are very aged. Then no apology. Prosecco sent. Refund made. Devon Heaven do not seem to understand the whole sentiment of the gift was spoilt. So if you order from this site only order hampers completed not separate items as the items of value in my experience dubiously went astray

23 juin 2026
Avis spontané
Logo de Devon Heaven

Réponse de Devon Heaven

We would like to reassure you that we never intentionally omit items from any order. In this instance, after investigating what happened, we identified that a packing error occurred involving a temporary team member. While this does not excuse the disappointment caused, we hope it helps clarify that there was no deliberate intent.

As soon as we were made aware, we acted quickly to put things right by sending the missing prosecco and issuing a refund for the out of stock item. Under normal circumstances, if an item is unavailable, we would substitute it with an appropriate alternative, and we regret that this did not happen here.

We take feedback like this seriously and are reviewing our processes to ensure better quality checks and communication in the future.

Noté 1 sur 5 étoiles

So disappointed with this company

So disappointed with this company. My daughter bought the cream tea for her Dad for Father's Day. All 4 scones had mould growing on them. When she asked for a refund she was given £2.99 and told that as the rest of the hamper was ok this was all she was entitled to. Bearing in mind the scone is the integral part of a cream tea, the Father's Day gift was useless. She pointed this out but was told £2.99 was all she was entitled to - from a gift costing over £20. Not good enough!

22 juin 2026
Avis spontané
Logo de Devon Heaven

Réponse de Devon Heaven

This is certainly not the standard we aim to provide. Our scones are delivered fresh daily from our bakery, so it’s very unusual for them to arrive in this condition. Based on what you’ve described, it’s possible that the packaging seal may have been compromised in transit, and we will be raising this directly with our bakery to ensure it doesn’t happen again.

We appreciate your feedback regarding the refund, and we’re sorry that the resolution offered didn’t meet your expectations.

Noté 5 sur 5 étoiles

2nd time buyer

This is second time ive bought from you, it was delious. Scones, cream, jam tea all A1. Aririved on time, and easy to order and was so fresh. Will buy again very soon.

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Top trumps!

Despite my omission on the order, the team contacted me immediately and sorted it out.
Judging by my friend’s delighted reaction to her gift, Devon Heaven came up trumps.

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Super cute!

Super cute! & my best friend absolutely loved it. Was a lovely touch as her Nan was from Devon :)

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy ordering

Easy ordering, excellent communication, delivered as planned, received by very happy recipients

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Devon Heaven best birthday gift

I bought Devon Heaven hamper as a birthday gift for a dear friend who turned 85. I was told that he received 2 hampers, my one and another from a different company. His wife said the one I got from Devon Heaven was the best one. I was so pleased they loved my gift.

3 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

My niece loves a cream tea

My niece loves a cream tea, so the hamper I sent was just perfect.
Her verdict on the hamper was "absolutely delicious and she loved it".
So easy to order and to write the message that goes with the hamper.
Delivered when stated.
I was so pleased with everything, great value for money and I will be buying from you again. Thank you 👍

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

housewarming gift…

Ordered a hamper as a housewarming gift for friends. They were delighted with it, the pasties and cider were felt to be very welcome on moving day. Ordering was easy and it was delivered on time and in good condition.

2 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

When I first came across this I thought…

When I first came across this I thought what a lovely idea, especially for those that have mobility issues. When my mother’s 88th birthday came around I thought it was perfect. I couldn’t spend it with her but still wanted to treat her and my dad so I sent this. I added an extra brownie to stop them fighting for the one that came with the hamper! They loved it! It was real treat for them , especially as they can’t get out anymore. I would definitely recommend.

29 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Good selection & ability to build your…

Good selection & ability to build your own hamper. A couple of items were out of stock but there were alternatives. Flexible delivery options. Sent as a gift and much appreciated by the recipient.

19 mai 2026
Avis spontané

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